My husband and I stayed at the Royal Sonesta after getting a fair deal through Hot Wire. I should have known there would be problems when I called and they told me the hot tube by the pool was not working. When we got ready to leave for my niece's Christening. The water was not working in the hotel. We could not bathe to get ready for the Church and party. We had to check out early to get to a family members home to shower. I spoke with Janet Pena at check out and she was rude and told me we could not be compensated because we went through a 3rd party to make the reservations. It was a disaster. Construction was going on in the Hotel. Big huge pieces of equipment where in the lobby. Traffic by the hotel was awful.
- Official Description (provided by the hotel):
- Casual sophistication with modern appeal are what you’ll find at the Royal Sonesta Houston Galleria. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at the Royal Sonesta Houston Galleria hotel. ... more less
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- Also Known As:
- Intercontinental Houston Hotel Houston
- Houston Intercontinental