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Royal Sonesta Houston Galleria
Ranked #19 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 4 August 2014 via mobile

Nice locale next to Galleria and lots of restaurants. Not too far from downtown by cab. Food is excellent and nice bar area. Friendly staff. Good size workout area and computer service available for fee. Good meeting areas with lots of small comfortable seating areas. Rooms clean and spacious.

Stayed: August 2014
Thank LAH461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded 5 August 2014

Thank you for the time taken to compliment all facets of our physical product and 4 start service. I am more than happy to review with my staff this week, so please know you have inspired a solid 25+ managers.
Please feel free to tell thousands about your hospitality experience, and come back to us again soon!
Warm regards,
Jeff

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909 - 915 of 1,181 reviews

Reviewed 3 August 2014

The place is beautiful, but the service is really really bad. And, we went to the restaurant and it seemed so poorly managed. The manager was more concerned about the number of glasses on the table instead of the service and our server was always in the weeds. preoccupied and just not relaxed at all. The hotel front desk person was the exact same way. Just strange the quality of staff, because the food was OUTSTANDING!

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Beth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded 4 August 2014

Dear bethskob,

I would like to first start off by thanking you for taking the time to leave feedback about our hotel, as this is a great tool to help us learn and grow. I do apologize for any inconvenience that you may have experienced during your stay. We like to make sure that each and every one of our guests is well taken care of while here at The Royal Sonesta. I assure you that this matter is being looked into and we are always working to come up with the best solutions to improve our guest satisfaction. I would certainly love to have you return for another stay as these are not typical issues that we experience. We would truly love another chance to show you what the Royal Sonesta is all about. Please email me upon possible future reservations at jfuller@sonesta.com.

Sincerely,
Jeff Fuller

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

I stayed here with my husband while he was attending a baseball convention. Lovely hotel! The staff was friendly & efficient. Our room & all common areas were vigilantly kept clean. The fitness center and pool area were great, and there was always fresh fruit available there. We truly enjoyed our stay. The restaurant and room service options were pricey, but the mall and many other restaurants are within walking distance. Very convenient. We used SuperShuttle to get here from the airport and back.

Stayed: August 2014
Thank Korie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded 4 August 2014

Dear Kori M,

Thank you very much for taking the time to share your experience during your last stay with us at the Royal Sonesta Houston. It was our pleasure having you stay with and I am ecstatic that you were able to have such a fantastic time. We try our best to really make a lasting impression on our guests so it’s always a breath of fresh air to know when we do a job well done. We really hope that you will have another opportunity to come and stay with us in the near future.

Sincerely,
Jeff Fuller

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Reviewed 2 August 2014

Our 4 night stay at the Royal Sonesta Hotel in Houston has been great.Beautiful hotel: spacious king-size room, very nice large bathroom, with nice thick towels, nice bedding, in room Keurig coffee pot. They have nice lobby casual food spot- PJ' s -- cereal coffee fruit etc- 6 am opening .

This hotel has beautiful restaurant-ARA- excellent
Free 3-mile radius shuttle
Walking distance to the Galleria- one of the biggest malls in the country

Highly recommend.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Olive V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded 4 August 2014

Dear Olive V,

I would like to first start off by thanking you for leaving such kind words about our hotel. I am beyond thrilled that you were able to experience our wonderful amenities and newly renovated rooms. We definitely are conveniently located right next to the largest mall in Texas, and the eighth largest mall in the U.S. We really hope that you will have the chance to come visit us again soon.

Sincerely,
Jeff Fuller

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Reviewed 29 July 2014

This property is very comfortable. It has a business center, free wifi in your room, 2 computers for guests' boarding passes in the lobby, very helpful concierge staff, check in staff also very good in assisting you. It is a modern building redone in 2010. It has a lounge, a restaurant bar, good self parking or valet parking, and it is steps away of all kind of restaurants, bars, boutiques and one of the best well known malls. The Galleria Mall has all kind of brand names and restaurants, cinemas and theaters. It is very close to the Highway 610 that runs North South in the city. You will find it a very exciting visit.

Room Tip: The pool and gym are on the 5th floor
See more room tips
  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank PSztain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded 31 July 2014

Dear PSztain,

Thank you so much for taking time out of your schedule to leave such amazing feedback about our hotel, this is truly appreciated. I am beyond excited that you were able to enjoy our amenities here at the Royal Sonesta. It was our pleasure having you here with us and our staff loved assisting you with your every need. I really hope we have the opportunity to have you stay with us again.

Sincerely,
Jeff Fuller

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Reviewed 28 July 2014

Newly renovated the Sonesta is grand and very plush. We stayed one nite and very much enjoyed this newly renovated hotel. The lobby and public areas are gorgeous and the rooms are very well furnished and very clean. The bed is great with super soft linens and plush pillows. They offer a great AC and WIFI too!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Dieter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded 29 July 2014

Dear Dieter S,

I would like to first take the time to thank you for leaving such wonderful feedback about our hotel. I am ecstatic that you were able to enjoy our renovations as we truly worked hard to make sure that you would. Getting a great night’s sleep is a must these days and I am happy that you were able to experience our comfortable rooms and bed. We hope to see you again soon.

Sincerely,
Jeff Fuller

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Reviewed 28 July 2014

Staff are very welcoming and always try to anticipate your needs before you even ask. Located close to the galleria, room was well preparted, in room dining was delivered on time.The overall experience was great.

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Tobi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded 29 July 2014

Dear Tobi,

Thank you so much for taking time out of your schedule to leave such great feedback, we greatly appreciate it! Our staff loves to make sure our guests are well taken care of and it was our pleasure having you stay here with us. I am thrilled to hear that you had a wonderful time and we cannot wait to have you visit with us again.

Sincerely,
Jeff Fuller

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Sonesta Houston Galleria

Address: 2222 West Loop S, Houston, TX 77027-3502
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Houston
#14 Business Hotel in Houston
#34 Romantic Hotel in Houston
#37 Family Hotel in Houston
Price Range: £93 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Sonesta Houston Galleria 4*
Number of rooms: 485
Official Description (provided by the hotel):
Casual sophistication with modern appeal are what you’ll find at Royal Sonesta Houston. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at Royal Sonesta Houston. ... more   less 
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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