After a very long day travelling, including a 10 hour flight, waiting almost 2 hours to pass the TSA security at IAH (Houston Airport) I arrived rather tired at the reception of this easy to find hotel. The staff behind the desk welcomed me in a very pleasant way.
Although the local time was 17:00, it was 24:00 for me, so I went straight to bed. The room on the sixth floor was clean, had enough space and was nicely decorated. As I said, I went straight to bed. And at that point I noticed the point of a potential improvement of this hotel. The traffic from guests in the hotel caused some noise, when somebody opened the room door and let it go close by itself, it closed with a big bang. Also the people having a chat before entering their room caused some noise. I have to say, this is something that is in most hotels an issue.
But anyway, if the hotel is doing refurbishing of the rooms, please consider to add an extra door to create an entrance hallway. So this hallway will have the door to exit, the door of the bathroom and the door to the bedroom part of the hotel room. In my opinion, this extra door can provide an extra isolation for the noise.
Further I can say that the hotel room was clean, the bed was very good and I did have internet with a reasonable performance. The bathroom was well equipped and had enough towels. I used the desk a lot to work on and the chair gave good comfort. Did I have any other items next to the noise ? Yes, I would like to have a safe in the hotel room. Although one can use a safe at the front desk in the lobby, I do prefer to have it in the room.
The breakfast was included for me and was very good. Also the staff at the breakfast was friendly and helpful. The really tried to let you feel at home.
The eveining before checking out, I received an e-mail from the hotel manager. I was asked if I was happy with the service and if I had a complaint, please contact him. That just gave an extra personal touch.
So to summarise, good hotel, with very good and friendly staff.
If they can manage to lower the noise level from the other guests and also provide a safe in the room, I am very very happy with this hotel.
If I need to be in this area of Houston again, I will ask to book this hotel.
- Official Description (provided by the hotel):
- Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 20 minutes away. Take advantage of our complimentary Yukon XL shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290, 99 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and receive complimentary VIP access to Lifetime Fitness- see the the front desk for details. Purchase snacks, drinks, ice cream and sundries at our Pavilion Pantry or chillout at the Chateau Wine Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more less
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- Also Known As:
- Hilton Garden Inn Houston Northwest Hotel Houston
- Hilton Houston
- Houston Hilton