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“No coffee in the lobby, No free internet for extended stay”

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Hilton Garden Inn Houston NW/Willowbrook
Ranked #26 of 508 Hotels in Houston
Certificate of Excellence
Austin, United States
1 review
“No coffee in the lobby, No free internet for extended stay”
Reviewed 11 June 2014

Craving my afternoon coffee, there was none in the lobby. I had to go to my room and make my own. Staying 2 nights, with only the first night with free internet. Other than that all went well. We watched deer along the edges of the parking lot in the evening. Daughter liked the pool and hot tub after a long day on the diamond.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Perry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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696 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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English first
Sulphur, Louisiana, United States
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 June 2014

Everything about this hotel is wonderful, the bed are so comfortable, the staff has always been so friendly,kid friendly, the restaurant is wonderful. The hotel is always clean. The shuttle is nice and the drivers are so sweet.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bullard, United States
1 review
Reviewed 4 June 2014

We had an excellent experience at this hotel! Everything was clean and quiet. Even with all the sports teams in the hotel! The staff was on top of everything and loved the breakfast! Would dine at the restaurant even if we were not staying there! IT was AMAZING! Thanks to the staff for all the help when needed.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, 20 June 2014
WOW! Thank you for the kind words. We are thrilled we exceeded your expectations. Look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
2 reviews
Reviewed 4 June 2014

I'm sorry I don't have the name of the person who helped me, but one of our party was required to go to the emergency room during our stay. As it turned out, she hadn't had anything to eat all day and requested some bananas. I asked the attendant at the front desk if she could provide any and she went away and came back with two bananas and two apples. I was very grateful for her helpfulness and the generous way she responded.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utah
Level Contributor
103 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 June 2014

Except the pillows - no matter how much I squashed them and wrangled with them I could never mash them into a comfortable configuration. BUT BE THAT AS IT MAY - this is a beautiful, convenient, clean place with friendly, welcoming staff at an excellent price. They do not serve a free breakfast but that is not of any great importance to me. I would be happy to stay here again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moniquepeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, 9 June 2014
Appreciate the feedback. We have new pillows on order and will be changing out the entire hotel by the end of July the latest. Unfortunately they are back ordered through our supplier. The team was proud to hear your review. Thank you again and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 June 2014

Friendly staff, good food and clean rooms - what more could you want?

Nice pool and a gym that has what you need without obsessive staff all over you, .

Breakfast was plentiful and fresh. Wide choice and plenty of hot drinks topped up regularly,

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackjblackburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 May 2014

Dear Hilton Garden Inn,
I live 1/2 of my life in hotels across this great country. This is my companies third use of this fantastic hotel. Back to my comment, I have reasonable expectations of living 1/2 of my life in hotels. I know that if I stay in a 40.00 / night hotel I anticipate a certain level of expectation, (not much). If I stay in a 100.00 / night hotel I have a certain level of expectation. If I live and work in a Hilton Garden Inn I have a much higher level of expectations. I work as an instructor for my company. I rent a conference room(s) that can accommodate 60 participants. Most of the attendees are also staying in the hotel.

The staff's attitude and energy far exceeded my expectations. The food and accommodations also far exceeded my expectations. However, one nearly sleepless night ruined my stay at this hotel. There was a large gathering of people at the pool. It was a pool party that went on and on until 1:30AM. There was no music, however, the party noise became unbearable after several hours.

I don't want to be a party pooper so I just kept my mouth shut and finally got some sleep after 1:30AM. Then I had to get up and teach a class for eight hours. If this happened in my neighborhood I would call the police about the disturbance of peace. Therefore after my class I went to the front desk and told them that I would be calling the police if this happened again. The lady at the counter said, "All you have to do is come and complain, and the noise would be silenced!" This is where our viewpoints differ.

I have a reasonable expectation not to be disturbed after 10:00PM. I don't want to have to, "Come and Complain".

I will be teaching at this hotel about three times a year spending tens of thousands of dollars. From now on when I check in, I will remind the staff that the pool closes at ten and that I have a reasonable expectation of peace and quiet after that time. Jeepers!

Room Tip: Stay away from the pool area!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, 9 June 2014
Thank you for taking the time to provide feedback about your recent stay. I am terribly sorry for the noise issue you encountered. I will reinforce the need for our security team to walk the pool area to ensure the pool decks hours of operation are enforced. Appreciate the comments and look forward to your future stays. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Property: Hilton Garden Inn Houston NW/Willowbrook
Address: 7979 Willow Chase Blvd, Houston, TX 77070-5743
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Houston
#24 Business Hotel in Houston
#28 Romantic Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 20 minutes away. Take advantage of our complimentary Yukon XL shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290, 99 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and receive complimentary VIP access to Lifetime Fitness- see the the front desk for details. Purchase snacks, drinks, ice cream and sundries at our Pavilion Pantry or chillout at the Chateau Wine Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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