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“Good Service”

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Hilton Garden Inn Houston NW/Willowbrook
Ranked #32 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 15 June 2014

I was pleased with the quality of the room, the free internet access, and the helpfulness of the staff. When I asked for directions on where to go for my meeting (the location was within walking distance), a staff member offered to drive me to the location and did.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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371 - 377 of 731 reviews

Reviewed 11 June 2014

Craving my afternoon coffee, there was none in the lobby. I had to go to my room and make my own. Staying 2 nights, with only the first night with free internet. Other than that all went well. We watched deer along the edges of the parking lot in the evening. Daughter liked the pool and hot tub after a long day on the diamond.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Perry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

Everything about this hotel is wonderful, the bed are so comfortable, the staff has always been so friendly,kid friendly, the restaurant is wonderful. The hotel is always clean. The shuttle is nice and the drivers are so sweet.

  • Stayed: February 2014, travelled with family
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Thank Selene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

We had an excellent experience at this hotel! Everything was clean and quiet. Even with all the sports teams in the hotel! The staff was on top of everything and loved the breakfast! Would dine at the restaurant even if we were not staying there! IT was AMAZING! Thanks to the staff for all the help when needed.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded 20 June 2014

WOW! Thank you for the kind words. We are thrilled we exceeded your expectations. Look forward to welcoming you back.

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Reviewed 4 June 2014

I'm sorry I don't have the name of the person who helped me, but one of our party was required to go to the emergency room during our stay. As it turned out, she hadn't had anything to eat all day and requested some bananas. I asked the attendant at the front desk if she could provide any and she went away and came back with two bananas and two apples. I was very grateful for her helpfulness and the generous way she responded.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Steve Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Except the pillows - no matter how much I squashed them and wrangled with them I could never mash them into a comfortable configuration. BUT BE THAT AS IT MAY - this is a beautiful, convenient, clean place with friendly, welcoming staff at an excellent price. They do not serve a free breakfast but that is not of any great importance to me. I would be happy to stay here again.

  • Stayed: May 2014, travelled with friends
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Thank Moniquepeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded 9 June 2014

Appreciate the feedback. We have new pillows on order and will be changing out the entire hotel by the end of July the latest. Unfortunately they are back ordered through our supplier. The team was proud to hear your review. Thank you again and we look forward to your return.

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Reviewed 3 June 2014

Friendly staff, good food and clean rooms - what more could you want?

Nice pool and a gym that has what you need without obsessive staff all over you, .

Breakfast was plentiful and fresh. Wide choice and plenty of hot drinks topped up regularly,

  • Stayed: September 2013, travelled on business
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Thank jackjblackburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Address: 7979 Willow Chase Blvd, Houston, TX 77070-5743
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Houston
#24 Business Hotel in Houston
#28 Romantic Hotel in Houston
#48 Best Value Hotel in Houston
Price Range: £74 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 20 minutes away. Take advantage of our complimentary Yukon XL shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290, 99 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and receive complimentary VIP access to Lifetime Fitness- see the the front desk for details. Purchase snacks, drinks, ice cream and sundries at our Pavilion Pantry or chillout at the Chateau Wine Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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