I have been going to this hotel for over 10 years and my last stay 08/22/2014 - 08/24/2014 was the wrost. When we check in room the comforter on one bed was dirty and smell of sweat. I ask if they could replace it and they did. The worst treatment came when the host Domingo Martinez never acknowledge us into hotel after the sign said wait here to be seat. He acknowledge everyone else but us. The next day he had no choice so he said yall can set here and walk away. I quess he has sometime against black people. The waitress name Mary Lou came over and wipe one of our tables and not the other one so we ask again and she through the towel down the table in front of us. The only thing that saved both days was the waitress named tametha. She waited on us and made us feel special. I reported this to the front desk but I don't think it matters to the hotel so beware of wait staff in dining room if you are of color.
- Official Description (provided by the hotel):
- Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 20 minutes away. Take advantage of our complimentary Yukon XL shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290, 99 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and receive complimentary VIP access to Lifetime Fitness- see the the front desk for details. Purchase snacks, drinks, ice cream and sundries at our Pavilion Pantry or chillout at the Chateau Wine Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more less
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- Also Known As:
- Hilton Garden Inn Houston Northwest Hotel Houston
- Hilton Houston
- Houston Hilton