I stayed at The Sam the 5th-8th of February 2014. I was in town for an expo at the convention center. The positives first: My heater didn't work and this was a very cold week in Houston, the repairman showed quickly and repaired it in under 15 minutes. Next, the staff was very friendly. However, the negatives definitely canceled out the positives! First, the hotel lobby smelled really badly of sewage. Once my heater was repaired, the stench of the sewage started radiating into my room. The next day, there was no escaping it, the foul odor filled the entire hotel. The next day even though I was gone from my room nearly the entire day, room service never came to my room. Next, since room service skipped my room I only had one towel, that I thought was a fresh towel until I unfolded it from the rack and saw what appeared to be feces smeared all over one corner. I took it to the front desk and all the clerk did was say he'd notify housekeeping of the problem. Lastly, housekeeping did clean my room the last day; however, they neglected to leave any clean towels. I typically blow off any small problems, we're all human and I don't expect things to be perfect but when you select a nice hotel, you expect few problems. I will definitely never stay at The Sam again!
- Official Description (provided by the hotel):
- The Sam Houston Hotel, first opened in 1924, has completed a complete renovation in the Spring of 2013. A perfect mixture of contemporary design and Texas culture, The Sam meets all of your business or leisure needs. Each of The Sam's spacious rooms come equipped with the latest conveniences, such as LED TVs, WiFi with up to 20mb of bandwidth, and Keurig coffee makers. Our hotel is ideally located downtown in the central business district, walking distance to all major event venues, restaurants/bars, and the Metro light rail. A truly Houston boutique hotel, the new Sam Houston Hotel is one-of-a-kind. ... more less
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- Also Known As:
- Alden-Houston Hotel Houston
- Houston Alden Hotel