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“Fantastic service and hotel”

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Residence Inn Houston Northwest/Willowbrook
Ranked #203 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 31 January 2013

I stayed here with my mum and two kids on a Houston shopping trip. The front desk staff were wonderfully friendly and helpful and we felt welcome from the moment we walked in. Great location for shopping and not far from premium outlets. We will definitely be back. Thank you.

Stayed: January 2013, travelled with family
Thank beccra83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 18 February 2013

Thank you for the comments!

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60 - 66 of 113 reviews

Reviewed 15 January 2013

Again visiting the Houston area from Berlin, Germany and returned to the Residesce Inn now for the fourth time.
Again this is simply the perfect place to stay especially as a longstay and with kids.
A very well run place by Martha the Manager, supported by her very friendly, helpfull and at all times guest-orientated reception staff Marisia, Julie, Brandon and all the others.
Thanks for giving us such a wonderfull time and taking care of our kids. They loved it.
This place has simply evrything you expect from a long stay place,.

  • Stayed: December 2012, travelled with family
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Thank Ralph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 18 February 2013

Ralph,
Thank you for the great comments! Would love to see you and your family next year!

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Reviewed 20 December 2012

I stay in a lot of Marriott hotels at varying price points... and the desk clerk when I checked in was the friendliest, most engaged desk clerk I've come across in a long time. It wasn't that I was particularly important - she seemed to remember everyone's name and a little bit about them and talked to them as they came and went while I checked in and I really appreciated it. The rooms are great, too. They've been updated recently and everything was in working order. My suite was spacious and the bed was comfortable. Breakfast is the standard eggs, sausage, french toast, and waffles you find at any Residence Inn - not the greatest but not bad either. If your travels take you to this corner of Houston suburbia, stay here. The hotel is great and the mall is convenient.

  • Stayed: December 2012, travelled on business
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Thank Snarky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 18 February 2013

Snarky- Thank you for the great comments!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2012 via mobile

This place has a great location right across from the Macy's at Willowbrook mall. It was quiet, had great service, and provided a good breakfast daily.

We booked through the Marriott website and got a great deal for 3 nights. I'd definitely stay here again. Only things I'd change would be to make the in room air conditioner/heating system quieter and ensure that the front desk staff knows where the USA Today newspapers are located.

  • Stayed: November 2012
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1  Thank Adjay30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 18 February 2013

Adjay30,
I apologize for the issue with the AC in the room and the USA Today! Thank you for the great comments!

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Reviewed 25 October 2012

Hotel is located next to Willowbrook Mall, and there are some restaurants in walking distance (walk under the bridge to the other side of 249). The hotel checkin was easy, even though they were overbooked (may have been due to Silver status). Bananas and apples were available 24h. Breakfast buffet with good selections. Did not attend their evening meal choices at managers reception. This hotel does not offer free airport shuttle. Yes, would come back here.
Room was quiet, was able to turn off the fridge over night. Complimentary Wifi Internet speed was good.

Room Tip: our company has a negotiated rate that was better than AAA
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  • Stayed: October 2012, travelled on business
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Thank usuallyhappytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 19 February 2013

Thanks for the response! See you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2012

Had a problem with Rm 119. Mechanical room next door. when the A/C went off the walls vibrated and it sounded as if a jet engine was in the room. Next morning asked front desk staff for different room. Reply, we're fully booked. Asked again at 9 am, same answer. That afternoon spoke with young lady who had only been there since August. Took care of the problem in about 5 minutes. Morning person needs some customer service training.

Room Tip: Stay away from Rm 119
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  • Stayed: October 2012, travelled on business
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Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 19 February 2013

I apologize for the issue with your room and the front desk agent. This is not a standar I assure you. Thank you for bringing this to our attention.

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Reviewed 16 September 2012

We were in visiting some friends and stayed at the Willowbrook Residence Inn. We picked the Residence Inn for its price and I think we got our moneis worth. The room was very clean, The bed and the sofa bed were comfortable. The Staff was very friendly and helpful! When I needed a few extra towels and a protable crib, they were brought to my room quickly. And, the morning breakfast was very good. We will be staying there again next time we are in the area!

  • Stayed: September 2012, travelled with family
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Thank rodeophbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 19 February 2013

Thanks! See you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #203 of 517 Hotels in Houston
Price Range: £82 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn

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