We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel Nice, Valet Service Awful!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Magnolia Hotel Houston
Ranked #34 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 9 December 2013

Hotel was nice although very unorganized. Customer service was lacking on the night we were there, several wedding/receptions & Company parties. We used their Valet Shuttle Service to take us to our Company function and the driver didn't even know how to get us to the location and kept asking us for directions, only to finally get there and he drops us a block away! We had to carry out belongings up to our room because the bellhops were just standing around and also doing Valet parking at the sametime! Parking was $24 a night, seemed high! Room was nice & clean, view was awful. This is not a 4 star Hotel.

Room Tip: Don't plan on staying their during their busy season!
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Martha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan E, Public Relations Manager at Magnolia Hotel Houston, responded to this reviewResponded 12 December 2013

Dear Martha A,

Thank you for taking the time to review your experience with us. We understand that your valet driver needed coaching, you felt the cost of parking to be exorbitant, the bellhops were on double duty, and that you weren't pleased with the view from your room.

In the areas that are addressable, we have informed the appropriate parties and are working to smooth these rough areas. Customers that provide exact feedback, such as you, help us improve our services and we appreciate you sharing your thoughts with us.

We hope to serve you soon and show you our true colors.

Thanks,
Ryan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,822)
Traveller rating
Traveller type
Time of year
Language
  • More languages

949 - 955 of 2,822 reviews

Reviewed 8 December 2013

Stayed an entire week on a business trip. Great location and staff was extremely helpful. Emenities were very nice. My only complaint would be that there is no refridgerator space for any personal items, only items for sale. I would still strongly recommend staying here.

Room Tip: No refridgerator space for any personal items, only items for sale are in the refridgerator.
See more room tips
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan E, Public Relations Manager at Magnolia Hotel Houston, responded to this reviewResponded 9 December 2013

Hey Jim S,

Thanks for taking the time to write the review, and we're happy that overall you were pleased with your experience. Next time you're with us, call down to the desk and say you need to rearrange the fridge - we'll help. That's what we do.

Thanks again,
Ryan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

We decided to stay the night here while at the theater district instead of driving home. So glad we did - the hotel is lovely, the rooms are big with an elegant, luxurious look. Bathroom huge for a hotel. You can walk to the theater district in about 10 minutes and its convenient to places to eat as well. The 'Happy hour' was a great touch and although I didn't make it up for breakfast, my husband told me it was great. Great value for a classy hotel like this. I would recommend it to anyone and will definitely stay there again.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank irishgalintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan E, Public Relations Manager at Magnolia Hotel Houston, responded to this reviewResponded 9 December 2013

Hey irishgalintexas,

Reviews like yours make us feel great! Thank you so much for taking the time to list the ways we made your stay memorable, and we hope we get another chance to make more memories. Maybe next time you'll make it for breakfast to complete the package. Until then, we'll be here.

Regards,
Ryan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Beverly W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ryan E, Public Relations Manager at Magnolia Hotel Houston, responded to this reviewResponded 6 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 December 2013

The hotel was well-located. The service was excellent. I had no problem while checking in, even I came earlier than expected. The personnel was wonderful. They were all warm and welcoming. The room was clean and elegantly decorated. I would strongly recommend.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan E, Public Relations Manager at Magnolia Hotel Houston, responded to this reviewResponded 4 December 2013

Dear Sandy B,

When we read reviews like yours, we're wondering why all of our guests aren't named Sandy B? Our warm and attentive staff will be here for your next stay, and we hope it's soon. Until then, thanks for the review and be well.

Cheers,
Ryan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Was really impressed with this conveniently located Houston hotel. We were in Houston for a wedding, and the location was perfect. Our two rooms were excellent. Staff was extra helpful when we needed a wheelchair for my dad. No problem with a late checkout on Sunday. I would definitely stay here again. Only odd thing was the "wedding fee" that was applied to our wedding discount rate.

Room Tip: Nicer views on the front of the hotel. Work on the street behind the hotel was noisy Saturday night...
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank golformeca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan E, Public Relations Manager at Magnolia Hotel Houston, responded to this reviewResponded 4 December 2013

Hey golformeca,

We're so happy we got a chance to take care of you and your family, and we're even more happy that you decided to review your stay with us. All of the positive things you mentioned have been forwarded to our staff, and in regards to the extra "fee" - I have forwarded your review to the higher-ups - they'll be able to clarify the processing.

Thanks again and we hope to see you soon.

Cheers,
Ryan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

This was a great hotel stay, I felt very relaxed the moment I got into the room. Very nice and friendly staff. Big clean rooms and nice showers. There are so many places that are in walking distance to go too. Food, drinks, night clubs, its in the perfect location. Hop on the metro rail and you are a skip and a hop to any destination. All around great service and a wonderful hotel.

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LaQuesha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan E, Public Relations Manager at Magnolia Hotel Houston, responded to this reviewResponded 2 December 2013

Hey LaQuesha B,

That was awfully nice of you to drop us such a positive review, and we want to thank you for it. Here goes.

Thank you.

We're glad you found the location convenient and that your interaction with the staff and condition of your room were perfect.

We hope to see you next time.

Cheers,
Ryan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Houston hotels
Downtown
Hotel ICON, Autograph Collection
Downtown
JW Marriott Houston Downtown
Downtown
Club Quarters Hotel in Houston
Show Prices
Show Prices
Show Prices
Downtown
The Whitehall Houston
The Whitehall Houston
#6 of 517 in Houston
485 reviews
Downtown
The Westin Houston Downtown
Downtown
Hyatt Regency Houston
Hyatt Regency Houston
#32 of 517 in Houston
1,958 reviews
Show Prices
Show Prices
Show Prices

Been to Magnolia Hotel Houston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Magnolia Hotel Houston

Address: 1100 Texas St, Houston, TX 77002-3114
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Houston
#13 Family Hotel in Houston
#16 Business Hotel in Houston
#19 Luxury Hotel in Houston
Price Range: £115 - £264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Magnolia Hotel Houston 4*
Number of rooms: 314
Official Description (provided by the hotel):
This boutique hotel in downtown Houston, Texas offers accommodations for leisure travel and extended stay guests, as well as space for meetings, wedding receptions, conferences, and special events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), TripOnline SA, Ebookers, HotelsClick, Cancelon, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Magnolia Hotel Houston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Houston Magnolia Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing