When we arrived at the Magnolia Hotel Houston I was quite impressed. When you walk in the initial impression is the hotel is very swanky. The room was nice; nothing to write home about but nothing to complain about either.
We stayed at the Magnolia due to its proximity to the Toyota Center. Definitely within walking distance. There are lots of places to eat around the hotel. However, do be aware that many of the restaurants aren't open on the weekend. So plan where you want to eat before getting there.
The cookie bar in the evening was nice. The night we went some kids walked out with 20 cookies each so they had to make some more. The hotel can't manage that so if you want cookies be sure to get there early.
The breakfast area is rather small for the quantity of people the hotel holds. There were no tables available neither time I went to breakfast. I had to sit on a couch and eat my breakfast. Not ideal. The second day I went up to the floor with the conference rooms and ate up there. Nobody else was there so it was nice and quite. But yeah, they need more eating space. The breakfast was good. Bacon! Need I say more?
The free in-room wifi is a joke. Worse than old dial up speeds. (Dial up is what your dad had to use that made awful screeching noises when connecting for all you youngsters. Let's just say it is really slow.) There was an option to upgrade for faster service but I turned my phone's wifi off and used the Verizon 4G connection. Great VZ 4G coverage in downtown Houston BTW. Luckily I wasn't there for work so it didn't matter. But if your work is reimbursing you then upgrade.
There are tons of parking garages around so don't do the valet parking if you can walk a block. We parked across the street. Saved a ton of money and time.
All things aside, the small eating place, slower than snail free wifi, I would have given a higher rating if it weren't for the absolute rudeness of the staff after the stay. A couple of days later I checked my credit card and there was a $12 charge that I was not aware of from Magnolia Hotel Houston. I called and nobody even answered the phone the first time; the call rang so many times the phone company aborted the call. I called back and a female service agent answered my call. I expressed my concern about the $12 charge and she said it was the Voss water I drank from the minibar. I told her I did not drink anything from the minibar in the room and she simply hung up on me. I will now be filing a dispute with my credit card company.
Unfortunately I cannot recommend Magnolia Hotel Houston. If you do stay there, don't do the express checkout. Go to the front desk and verify they aren't going to hit your credit card with some baseless charge.
- Official Description (provided by the hotel):
- This boutique hotel in downtown Houston, Texas offers accommodations for leisure travel and extended stay guests, as well as space for meetings, wedding receptions, conferences, and special events. ... more less
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- Also Known As:
- Houston Magnolia Hotel