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“Location good for traveling through Houston”

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Holiday Inn Express & Suites Houston - Memorial Park Area
Ranked #273 of 517 Hotels in Houston
Reviewed 2 February 2012

We chose this Holiday Inn Express for it's location on our drive through Houston. It is right next to the freeway and as we had a room on the back of the hotel, the noise did not bother us at all. Check in staff was very wecoming, the room was clean, and the decor very nice. The down side, our room was very noisy. Whenever the water was used in the adjoining room, the plumbing made a thumping sound. Also, the mattress was very, very firm and the pillows were quite lumpy. The breakfast was so-so. Coffee was delicious, the eggs crusted on top and watery throughout, bacon was over done, and the bananas were bruised and mushy. They also offer a selection of bagels, muffins, signature cinnamon rolls, yogurt, pancakes and a variety of cereal which are all very good. Some reviews stated that the neighborhood was questionable. We were hesitant but when we arrived there just wasn't anything to be concerned about. So there are good and not so good features of this hotel. Although we love Holiday Inn Express, we would chose another place to stay the next time we are traveling through town.

Room Tip: Rooms farthest from freeway will be quieter.
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  • Stayed: January 2012, travelled as a couple
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1  Thank lovesthebeach07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this reviewResponded 3 February 2012

We are happy that you enjoyed most of your stay. We are sorry that there were issues with the plumbing. I will make sure that we take a closer look at that and make sure we solve this issue.

We are also sorry to hear that you would not stay with us again. We are always working on bettering our hotel and can not do it with out our guest. We hope that you may come and stay with us again in the future.

We truly appreciate that overall good review and hopefully you may see your way of staying with us at least one more time.

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91 - 97 of 111 reviews

Reviewed 24 January 2012

No restaurant in the evening
Hugh noise from AC
No minibar
No curtains to get room dark
Flimmering television
Not value for money

  • Stayed: January 2012
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1  Thank Pondus2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this reviewResponded 25 January 2012

We are sorry to hear that your stay was not perfect. Unfortatnly like most Express’s we do not provide an on sight restaurant or an in room mini-bar. I will defiantly keep that in mind in the future if these opportunities come up for us to obtain one of these.
All our rooms have black out curtains they are located behind our new drapes. Sometimes it is hard to see them and we will defiantly continue working on making them visible to all our guests.
We hope that you give us a second chance as we continue to strive and make your stay the best. We stay competitive with other area hotels and are always willing to work to ensure that our clients get everything they pay for.

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Reviewed 16 January 2012

We just got back from a 2-night stay at this hotel. The check-in staff was fantastic and made sure our stay was a good one. We chose this hotel for the location, since it offered convenient access to downtown, port of Houston and the Galleria, without the inflated prices.

As at other Holiday Inn Express hotels, the breakfast is complementary. This is a nice perk, especially when traveling with family, as we were. Parking is also free here, an advantage over staying in other locations in Houston. As another reviewer pointed out, some of the immediate area around the hotel is a bit sketchy (although there are mansions just a few blocks away), but we didn't have any problems with security.

The first night we stayed in a double-queen room. I had requested a rollaway bed, but found out at check-in that it wasn't allowed in that size of room because of the fire code. That made for a tight sleep for our family of 5, although fortunately the youngest is small enough to not take up much room yet. The next night we were able to upgrade to a suite, which was _definitely_ worth the extra $10/night. It was _huge_ compared to the first. This room had a double-queen in the bedroom, a very nice sized bathroom, a separate living area with a sleeper sofa and a dining table, and a nicely appointed kitchenette.

All in all, we really enjoyed our stay at this hotel and will definitely stay here again (in the suite!) next time we're in Houston.

Room Tip: Rooms that face the backside of the hotel have virtually no freeway noise.
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  • Stayed: January 2012, travelled with family
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1  Thank TravelingOCMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this reviewResponded 18 January 2012

Thank you for the great comments, we do work hard to keep our guest happy. I am only sorry that we could not get you in a Suite sooner to help with the sleeping arrangements.

Over all it sounds that your trip was satisfying and I am glad that you will be coming back.

We look forward to having you again and hope next time we can get everyone in one of our comfy beds.

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Reviewed 27 October 2011

I spent just one night here and did not linger the next day. That being said, the rooms were clean and comfortable. The staff was very friendly and helpful. The free wireless worked great and there was a good choice for breakfast. The only negative is that the hotel is very close to the highway. It's convenient, but there was some highway noise. We had turned off the heater/ AC unit which may have helped mask the noise a bit, but I think it still would have been noticeable.

  • Stayed: October 2011, travelled as a couple
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1  Thank frequentflyer41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this reviewResponded 18 January 2012

We are sad that you couldn't have stayed longer with us. I greatly appreciate the great comments on our staff's hard work. We strive to make every guest stay perfect.

It is a bit of bad luck that the city made I-10 wider. That does place us closer to the freeway then we were, although it is not as noisy as it could be. Our building is one of a kind in safety and security, when it comes to noise and heat. Made from a special material that no other building in Houston is made of it helps muffle the sounds of the freeway. Our A/C window units seem to let most of that noise in especially when they are turned off. We have been lucky that most people do not mind the sound in fact have several guest that ask for rooms facing that area on a regular bases.

Every person is different and our goal is to tailor each stay to what you need.

We continue to look for new ways to tend to our guest and make it perfect for them. We have taken the liberty of moving some of our rooms around and now have a limited number of King beds on the rear of our building. I hope that you will come again and enjoy our great breakfast again and hopefully we can get you in to one of our rooms minus the noise.

On behalf of the staff and myself,

Hope to See You SOON!

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Reviewed 26 October 2011

Great place to stay while traveling through Houston. People are very friendly and courteous and always willing to point you in the right direction. Place is very clean and rooms are spacious. When you stay, you can enjoy the facilities from the LA FITNESS Gym accross the street at no charge. Again, great place!

  • Stayed: October 2011, travelled on business
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1  Thank Adolfo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this reviewResponded 18 January 2012

That is what we aim for, thanks so much on the great words. There are a lot of places out there that are fixated on just getting customers. We are fixated on making friends. We are a large group of family and friends here that work hard everyday to make you feel at home.

Lots of our guest asked about LA Fitness and why we didn't have a deal with them. Well that's what happened we talked with them and they reached out to make a great experience for our guest and their customers. Glad you enjoyed it during your stay.

We appreciate your comments and look forward to your next stay.

See You Soon!

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Reviewed 6 September 2011

Nice hotel. Pool & ht tub are same size as any other hotel . It was clean well kept! Nice breakfast with plenty to choose hot & cold! Coffee available day and night! The suites are so large, better than other hotel suites I've stayed in. Close to Memorial city mall & lots of shopping. IMAX & improv across interstate! Loved it!!!!!

  • Stayed: September 2011
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2  Thank Louisianatraveler11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2011

This is a well run operation. The management team is courteous and efficient reflecting a very effective management style. Good management always starts at the top and it is apparent that this place has an excellent manager. The rooms are comfortable and always cleaned to perfection. The staff takes pride in their work and they are eager to assist the guests as needed. We highly recommend this convenient location for your next visit to Houston.

  • Stayed: June 2011, travelled on business
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2  Thank tpbp4144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this reviewResponded 16 August 2011

Thank You, So much on that. We want everyone to feel at home here and we continue to change and work hard. Not for the hotel but for our guest, and we continue to change so that our guest understand that everything we do is for them. I'm glad you had a great stay see you next time and we will still be here to serve you.

Thanks again for the great comments, my staff loves hearing good feedback.

Edward Garcia
General Manager

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Additional Information about Holiday Inn Express & Suites Houston - Memorial Park Area

Address: 7625 Katy Fwy, Houston, TX 77024-2000
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #273 of 517 Hotels in Houston
Price Range: £70 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Houston - Memorial Park Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Refreshed and changing the look of our property for you. We are working hard and would love to have you stay with us. Welcome, we want our home to be yours. With free breakfast get your day started on the right foot. Enjoy our indoor pool without getting the sunburn or sand. Our staff is here to make your day incredible and if we are unable we will make it right. ... more   less 
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Also Known As:
Holiday Inn Express Houston - Memorial Park Area Hotel Houston
Holiday Inn Houston

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