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Holiday Inn Express & Suites Houston - Memorial Park Area
Ranked #231 of 511 Hotels in Houston
Manitou Springs, Colorado
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good stay overall”
Reviewed 28 March 2012

I stayed at this HIE for four nights. It's been recently renovated and the room, bed, bedding, etc. were all in excellent condition. It's right next to the I-10 Freeway so I asked for and received a room at the back of the hotel. I never heard any outside noise, except in the middle of one night when someone's car alarm went off repeatedly over the span of about 30 minutes.

While I was there, the pool was being repaired, so although it was available, the water temp. was not comfortable. I told the front desk staff that one of the reasons I booked into this location was because of the pool. They cheerfully adjusted my bill in keeping with their 100% satisfaction guarantee.

During my stay, I had a few other requests of the front desk, and Griselda cheerfully and professionally took care of them.

Room Tip: Rooms on the south side are quieter (away from the freeway).
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  • Stayed March 2012, travelled on business
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Helpful?
Thank ol_blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 3 April 2012
I sorry you had to deal with that car alarm. Although we are even more apologetic about the unforeseen repairs that we had to make to our Whirl-pool. I am glad that my staff stepped up and made sure that your stay was taken care of and you still partially enjoyed your stay. We know we can not go back and fix what went wrong, but we always look to the future to and learn from our mistakes trying to make each stay better than the last.

Thanks for being a Guest!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Allen, Texas
1 review
Reviewed 29 February 2012

We stayed one night while in town helping my son move. I'm very particular about hotels. We found this hotel to have a very accomodating and friendly front desk. Rooms were clean and comfortable. There have been a few reviews about this particular area of Houston, which is actually a very nice, older part of Houston with many shops and restaurants nearby. Would definitely stay here again next time we're in the area.

Room Tip: Rooms located on the south side do not have traffic noise.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 3 April 2012
We are glad you enjoyed your stay with us and we look forward to your next stay with us. We work hard on making all our guest feel like family when they come to visit. Family in the sense that your welcomed and you should feel relaxed enough to come and enjoy the lobby or just unwind in the whirl-pool. We are happy to know that you will visit again. We will continue to be here as a place of comfort for you and yours.

Thanks for being a Guest!
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Covington
1 review
Reviewed 23 February 2012

My family and I stayed at this Holiday Inn Express for a weekend recently. I used reward points for the stay (a much better value at this hotel than most that I have seen). We were upgraded to a suite (bedroom with separate living room). The staff was helpful and happy, and the breakfast was great for a family with young children. We enjoyed the indoor pool both days. The hotel is in a great location very near to the galleria and downtown.

  • Stayed February 2012, travelled with family
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    • Sleep Quality
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Helpful?
Thank BatmanFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 28 February 2012
I am filled with pride to know that you enjoyed your stay. That is what we aim for with all our customers. We are honored by the glowing recommendation you gave us as well as using your points at our property.

We strive for excellence when it comes to our guest. Being a small facility at times is hard for us to compete but our focus on our guest is stronger. We take pride and what we do and when you have a great stay like this it shows that we are accomplishing something. Thank you again and I will be sharing your comments with our staff during our next meeting.

Hope to see you again soon.
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Venice, Florida
Level 5 Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 February 2012

We chose this Holiday Inn Express for it's location on our drive through Houston. It is right next to the freeway and as we had a room on the back of the hotel, the noise did not bother us at all. Check in staff was very wecoming, the room was clean, and the decor very nice. The down side, our room was very noisy. Whenever the water was used in the adjoining room, the plumbing made a thumping sound. Also, the mattress was very, very firm and the pillows were quite lumpy. The breakfast was so-so. Coffee was delicious, the eggs crusted on top and watery throughout, bacon was over done, and the bananas were bruised and mushy. They also offer a selection of bagels, muffins, signature cinnamon rolls, yogurt, pancakes and a variety of cereal which are all very good. Some reviews stated that the neighborhood was questionable. We were hesitant but when we arrived there just wasn't anything to be concerned about. So there are good and not so good features of this hotel. Although we love Holiday Inn Express, we would chose another place to stay the next time we are traveling through town.

Room Tip: Rooms farthest from freeway will be quieter.
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  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank lovesthebeach07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 3 February 2012
We are happy that you enjoyed most of your stay. We are sorry that there were issues with the plumbing. I will make sure that we take a closer look at that and make sure we solve this issue.

We are also sorry to hear that you would not stay with us again. We are always working on bettering our hotel and can not do it with out our guest. We hope that you may come and stay with us again in the future.

We truly appreciate that overall good review and hopefully you may see your way of staying with us at least one more time.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 January 2012

No restaurant in the evening
Hugh noise from AC
No minibar
No curtains to get room dark
Flimmering television
Not value for money

  • Stayed January 2012
    • Value
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Helpful?
1 Thank Pondus2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 25 January 2012
We are sorry to hear that your stay was not perfect. Unfortatnly like most Express’s we do not provide an on sight restaurant or an in room mini-bar. I will defiantly keep that in mind in the future if these opportunities come up for us to obtain one of these.
All our rooms have black out curtains they are located behind our new drapes. Sometimes it is hard to see them and we will defiantly continue working on making them visible to all our guests.
We hope that you give us a second chance as we continue to strive and make your stay the best. We stay competitive with other area hotels and are always willing to work to ensure that our clients get everything they pay for.
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Orange County, California
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 January 2012

We just got back from a 2-night stay at this hotel. The check-in staff was fantastic and made sure our stay was a good one. We chose this hotel for the location, since it offered convenient access to downtown, port of Houston and the Galleria, without the inflated prices.

As at other Holiday Inn Express hotels, the breakfast is complementary. This is a nice perk, especially when traveling with family, as we were. Parking is also free here, an advantage over staying in other locations in Houston. As another reviewer pointed out, some of the immediate area around the hotel is a bit sketchy (although there are mansions just a few blocks away), but we didn't have any problems with security.

The first night we stayed in a double-queen room. I had requested a rollaway bed, but found out at check-in that it wasn't allowed in that size of room because of the fire code. That made for a tight sleep for our family of 5, although fortunately the youngest is small enough to not take up much room yet. The next night we were able to upgrade to a suite, which was _definitely_ worth the extra $10/night. It was _huge_ compared to the first. This room had a double-queen in the bedroom, a very nice sized bathroom, a separate living area with a sleeper sofa and a dining table, and a nicely appointed kitchenette.

All in all, we really enjoyed our stay at this hotel and will definitely stay here again (in the suite!) next time we're in Houston.

Room Tip: Rooms that face the backside of the hotel have virtually no freeway noise.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
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Helpful?
1 Thank TravelingOCMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 18 January 2012
Thank you for the great comments, we do work hard to keep our guest happy. I am only sorry that we could not get you in a Suite sooner to help with the sleeping arrangements.

Over all it sounds that your trip was satisfying and I am glad that you will be coming back.

We look forward to having you again and hope next time we can get everyone in one of our comfy beds.
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Texas, USA
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 October 2011

I spent just one night here and did not linger the next day. That being said, the rooms were clean and comfortable. The staff was very friendly and helpful. The free wireless worked great and there was a good choice for breakfast. The only negative is that the hotel is very close to the highway. It's convenient, but there was some highway noise. We had turned off the heater/ AC unit which may have helped mask the noise a bit, but I think it still would have been noticeable.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank frequentflyer41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 18 January 2012
We are sad that you couldn't have stayed longer with us. I greatly appreciate the great comments on our staff's hard work. We strive to make every guest stay perfect.

It is a bit of bad luck that the city made I-10 wider. That does place us closer to the freeway then we were, although it is not as noisy as it could be. Our building is one of a kind in safety and security, when it comes to noise and heat. Made from a special material that no other building in Houston is made of it helps muffle the sounds of the freeway. Our A/C window units seem to let most of that noise in especially when they are turned off. We have been lucky that most people do not mind the sound in fact have several guest that ask for rooms facing that area on a regular bases.

Every person is different and our goal is to tailor each stay to what you need.

We continue to look for new ways to tend to our guest and make it perfect for them. We have taken the liberty of moving some of our rooms around and now have a limited number of King beds on the rear of our building. I hope that you will come again and enjoy our great breakfast again and hopefully we can get you in to one of our rooms minus the noise.

On behalf of the staff and myself,

Hope to See You SOON!
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Additional Information about Holiday Inn Express & Suites Houston - Memorial Park Area

Property: Holiday Inn Express & Suites Houston - Memorial Park Area
Address: 7625 Katy Fwy, Houston, TX 77024-2000
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #231 of 511 Hotels in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express & Suites Houston - Memorial Park Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Refreshed and changing the look of our property for you. We are working hard and would love to have you stay with us. Welcome, we want our home to be yours. With free breakfast get your day started on the right foot. Enjoy our indoor pool without getting the sunburn or sand. Our staff is here to make your day incredible and if we are unable we will make it right. ... more   less 
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Also Known As:
Holiday Inn Express Houston - Memorial Park Area Hotel Houston
Holiday Inn Houston

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