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Reviewed 24 January 2013

Stayed for 2 nights during marathon weekend and had a great stay. Rooms were typically big and everything went well during the stay. Front desk personnel were awesome. They would greet you everytime you came through the door. i was able to use points for the stay which i don't get to do often during marathon weekends around the country due to sellouts. nothing like have a great stay and using points. would stay here again...one warning about staying downtown on the weekend. it greats really quite with not much open so it pays to have a car to get around town with.

  • Stayed: January 2013, travelled with friends
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Thank michaelvirginiabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Sales Specialist at Residence Inn Houston Downtown/Convention Center, responded to this reviewResponded 25 January 2013

We are so happy you had a "great stay"! It's great to hear that your loyalty to Marriott has proven beneficial with your use of points for your stay and we appreciate your loyalty. We look forward to having you back at the hotel when you come to Houston next!

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Reviewed 23 January 2013

The rooms are spacious. the kitchen is well equipped and the daily breakfast is amazing! Not just yogurt and toast...........full breakfast every morning.

the staff is very friendly and helpful and the location can't be beat.

  • Stayed: January 2013, travelled with family
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1  Thank eball57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Sales Specialist at Residence Inn Houston Downtown/Convention Center, responded to this reviewResponded 5 February 2013

Thank you for staying with us! It i great to hear how much you enjoyed our full breakfast buffet. We appreciate that you acknowledged our friendly and helpful staff. We look forward to seeing you again next year for marathon weekend if not sooner!

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Reviewed 9 November 2012

Selected this hotel as base for four day marketing convention at the George R Brown Convention Center. Moved to this hotel after staying at several others over recent years. Selected this one based on location and price. This hotel probably delivered the best upside surprise we've had for a hotel in years. The rooms are very spacious and modern. The facilities are on par with major buisness hotels. The breakfast is superb and served buffet style but on par with off the meny quality. Rooms are appointed with a modern kitchenette that provided us with way to make the stay more comfortable and economical. The location is within walkiing distance of several good places to eat and about a ten minute walk from the Brown. This is the best balance of value and comfort that we have found in Houston--a very pleasant surprise.

  • Stayed: October 2012, travelled on business
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1  Thank FrancCabernet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Manager at Residence Inn Houston Downtown/Convention Center, responded to this reviewResponded 26 November 2012

Thank you for staying with us! It is great to hear you had a wonderful experience and we are happy you enjoyed the full breakfast buffet and our easy access to the George R. Brown. We look forward to welcoming you when your travels bring you back to the Houston area!

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Reviewed 9 November 2012

We spent 4 nights at this hotel during the International Quilt Festival. It is very well located, with a pleasant walk to the Convention Centre & other downtown sights (we found this area of downtown Houston safe to walk around day & night) . The staff were very friendly and tried hard, but it would be even better if the front desk staff were more informed about local things (food store, liquor store, transit). The breakfast & room were great. The adjacent (joined) Courtyard Inn has a bistro that sells light meals and drinks, plus the hotel is between Starbucks and McDonalds (but be warned that everything in the downtown closes by 6pm each day). Four blocks towards the Convention Centre is the Phoenician Market, a fabulous speciality food store that has a casual restaurant and also sells wine and a few blocks to the west is a conventional supermarket (Walgreens or Randalls). We did encounter one problem - due to the festival, we had booked the room 5 months prior using the CAA (Cdn Auto Assoc) discount available on the Marriott website. Upon arrival we were told that the hotel did not recognize CAA and that we would be subject to the regular walk-in rate, which was more than double our confirmed reservation rate. We pulled up the Marriott website which clearly shows that CAA is treated in the same manner as AAA and luckily had a hard copy of our reservation. After half an hour of on/off closed door discussions between the front desk staff and our insistence on being treated fairly, we were finally granted the confirmed rate and allowed to check in . Sadly this marred our impression of the hotel and made for a very stressful start to our trip.

  • Stayed: November 2012, travelled with friends
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1  Thank trubrit7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Sales Specialist at Residence Inn Houston Downtown/Convention Center, responded to this reviewResponded 5 February 2013

Thank you for staying at our Residence Inn and recognizing the location of the hotel as well as the breakfast! I am sorry to hear about your inconvenience during check in but happy it was sorted out while you were with us. We look forward to seeing you again this fall when the International Quilt Festival returns to Houston!

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Reviewed 8 November 2012

We spent 5 nights at the Residence Inn during the International Quilt Festival. We were an easy 6 blocks from the Convention Center. Easy access to the underground, the Metro and the train. The hotel shuttle service was great to help us get around the downtown. The room was comfortable, clean and well-appointed. We had a full kitchen. The staff was AWESOME!! From the moment we arrived until our very last moment, every single employee of this hotel was THE BEST! I cannot stress this enough. Customer service was second-to-none. I highly recommend the Residence Inn--Downtown and will stay here again. :)

  • Stayed: November 2012, travelled with friends
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1  Thank JButterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole S, Sales Specialist at Residence Inn Houston Downtown/Convention Center, responded to this reviewResponded 5 February 2013

Thank you for staying and recognizing our associates as "AWESOME" and "THE BEST"! We are so honored to have you comment that our "customer service was second-to-none." You made a great choice to stay with us for the 2012 International Quilt Festival and we hope to see you for the Festival in 2013!

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