My trip was prepaid via Priceline, when I checked out the clerk supposedly accidentally credited my card 570.88 for the entire stay so another clerk said they would now have to charge me that 570.88 amount back to zero balance my account. I called the manager after 3 days when the charge posted to my card asking where was my supposedly issued account credit and was told to wait another 3-5 days as they are supposedly showing a credit in their system. I am now 7 days post check out with still no credit showing for the charge on my card. I called the manager twice this morning and she is not there so I had to finally dispute the charge through my credit card company. This trip already started of bad when I got there as Priceline had to call the hotel to place me there as my prior reservation at another property was mysteriously cancelled. I thought this hotel was nice and was happy before this mess but I would rather have stayed in a run down shack motel if they would have at least had their clerks trained to bill correctly. This has been a complete nightmare to top off the other personal issues I have been dealing with the first week of this year. I do not have time to be dealing with their mistakes and if you don't either I would suggest avoiding this property at all cost.
- Official Description (provided by the hotel):
- An excellent choice for business travel, Staybridge Suites Houston IAH - Beltway 8 offers free airport shuttle. Our hotel is located near United Airlines, GE Oil and Gas, and the headquarters of Halliburton and Baker Hughes. Complimentary amenities like free Wi-Fi everywhere helps you stay productive during travel while The Social evening reception offers time for you to wind down and mingle with other guests. You'll enjoy the comforts of home during your visit at Staybridge Suites. Spacious one and two bedroom suites include a work desk and a fully-loaded kitchen equipped with a microwave, stove top, dishwasher and a full-size refrigerator. Other guest amenities include a free breakfast buffet, free laundry facilities and an on-site fitness center. Take a swim in the outdoor pool, have a drink on The Patio or visit The Den for some reading, movies and board games. Whether you're in Houston traveling for business or vacation, plan your next visit at this convenient airport Staybridge Suites hotel. ... more less
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