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“Perfect Stay”

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Hilton Americas - Houston
Ranked #6 of 506 Hotels in Houston
Certificate of Excellence
GreenLeadersPlatinum level
Houston, Texas
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Perfect Stay”
Reviewed 3 December 2013

Superb service, very high standards across the board, comfortable beds and pillows, very clean hotel from top to bottom and delicious food and great atmosphere, especially in the lobby bar. Executive level rooms are worth the slight price increase as they include wifi in the room, evening snacks and continental breakfast in the lounge. Location is convenient if you're in Houston for a sporting event - if not, you can use the free shuttle bus or drive as there's little within walking distance of the hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank w0nderfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 8 December 2013
Dear wOnderfly,

Thank you for sharing your perfect stay with other travelers on TripAdvisor.

Our goal is for our guests to feel cared for, valued and respected and appreciate knowing when we have met this goal. This, re-enforced with a AAA four diamond service and product standards, makes for a great experience for our guests.

Thank you for staying with us and we look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Boston, United States
1 review
Reviewed 3 December 2013

The Hilton in Houston TX was a great deal for the rate (Sunday Night). The room was clean and the sevice was good. The breakfast was excellent with many options to choose from. The only negative was the cost of the parking garage. I would recommend this hotel for anyone staying in the Houston area.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 8 December 2013
Dear Steve K,

Thank you for sharing your experience and for recommending us to others on TripAdvisor.

We appreciate you staying with us and we look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas, United States
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 December 2013

This downtown hotel is conveniently located directly across the street from the George R. Brown Convention Center and the Toyota Center (the NBA's Houston Rockets home, and a major concert venue). Also, Minute Maid Park, the home of the Houston Astros, is just a few blocks away.
My wife and I stayed on the Executive level which features free wifi, a free breakfast buffet and a free evening buffet serving hors d'oeuvres. We utilized room service for some of our meals with good success, save one meal. One dish my wife ordered had a side order missing. She called back to explain the problem, within minutes a server was at room to ask whether my wife wanted him to take back her plate or leave it. Either way, her dish was being re-prepared at no cost. With that one exception, the food we had at the hotel was very good.

Room Tip: Reserve a room as early as possible.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomAg80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 6 December 2013
Dear TomAg80,

Thank you for your feedback and for recognizing our great location, Executive Level lounge and great value.

We appreciate your business and look forward to your return.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 November 2013

It was a great stay and was conveniently located across the street from the convention center. If you are coming to Houston for an event at the convention center, then highly suggest that you stay at the Hilton Americas. As another reviewer noted, this hotel lives up to the standards of a Hilton property. Upstairs lounge was a nice and the evening snack was good. Parking was convenient. The entire hotel was clean. I will review the restaurant in another posting as I was not as satisfied with the morning breakfast experience.

Lots of hot water. It was not a cheap stay, so you definitely pay for the experience.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJR3Baltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 5 December 2013
Dear MJR3Baltimore,

Thank you for sharing your great stay with others on TripAdvisor.

We appreciate you staying with us.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 November 2013

This hotel is beautiful and have such high standards when it comes to quality and amenities. Peter Thomas Roth bath products and feather\down pillows and of course, beautiful views of the Houston skyline. Rooftop terrace is perfect to hangout at night, lap pool and jacuzzi as well, both indoors. Shuttle service will take you anywhere downtown.
I highly recommend this hotel, except I feel that customer service must be improved. Front desk agent that checked me in was a trainee and did not even smile at me upon check in. Housekeeping wasn't very polite when delivering my request for shampoo\conditioner (they never replenished my bathroom upon cleaning the room to begin with).
Lobby, restaurant and bar area are beautiful, and Starbucks on premises was just perfect!

I stayed 8 nights, beds were comfy and over all, was excellent. Restaurant staff are attentive but food is just okay. Parking is very convenient and has direct access to hotel.
I have stayed in different hotels and this is by far, the best.

Room Tip: 8th floor, city view !
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imeldita22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 3 December 2013
Dear Imeldita22,

Thank you for your review as one of your best hotel stays and your high recommendation of the Hilton Americas-Houston to others.

We value your business and look forward to having you back with us again soon.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 27 November 2013

This is an excellent Hilton Brand large or small conference venue hotel stay. The concierge staff is a 15 on a scale of 10. Other than size, the is a class act and a class experience. I would readily stay here again. It is central to the Houston Convention Center experience. Parking, staff, quality, cleanliness, and quietness of the room was top shelf.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 30 November 2013
Dear Steve S,

Thank you for sharing your high quality experience with others on TripAdvisor.

We appreciate you staying with us and look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spokanistan, United States
2 reviews
Reviewed 27 November 2013

It's a nice hotel. It's nothing out of the ordinary. The experience I expect from a Hilton Hotel. The rooms are nice, the beds are comfortable, the staff is friendly. I would stay here again when visiting the Houston area.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 30 November 2013
Dear Michael E,

Thank you for taking the time to share your experience at the Hilton Americas-Houston and recognizing our friendly staff.

We appreciate you staying with us and for your recommendation.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Americas - Houston

Property: Hilton Americas - Houston
Address: 1600 Lamar, Houston, TX 77010-5012
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Houston
#1 Family Hotel in Houston
#2 Spa Hotel in Houston
#5 Business Hotel in Houston
#6 Luxury Hotel in Houston
#7 Romantic Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Americas - Houston 4*
Number of rooms: 1200
Official Description (provided by the hotel):
Hilton Americas-Houston, conveniently located in the heart of downtown Houston, Texas, is directly connected via two indoor sky-bridges to the George R. Brown Convention Center, and offers 1,200 luxurious guestrooms, including four Presidential Suites and 36 one-bedroom and two-bedroom suites. This AAA Four Diamond rated hotel was newly renovated in 2011. Featuring 1600 Bar + Grille for breakfast, lunch and dinner, the very popular Lobby Bar, the State of Texas' largest Starbucks serving the Reserve selections, Pappasito's Cantina, In-Room Dining, the full service Skyline Spa & Health Club and FedEx Office. With 91,500 square feet of technologically advanced, flexible meeting space, including the 40,000 square foot Lanier Grand Ballroom, divisible into 12 independent spaces, the 26,000 square foot Ballroom of the Americas, divisible into six independent spaces, plus 10,000 square feet of invitingly usable pre-function space, Hilton Americas-Houston is the perfect meeting place for any group and awarded one of the world's best business hotels for 2013 by Travel + Leisure magazine. Hilton Americas-Houston is the proud recipient of Hilton Hotels & Resorts Award of Excellence for service and quality for six consecutive years. ... more   less 
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Also Known As:
Hilton Americas - Houston Hotel Houston
Hilton Hotel Houston
Hilton Houston
Hilton Americas Hotel Houston
Houston Hilton

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