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“Always Fantastic!”

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Hilton Americas - Houston
Ranked #6 of 506 Hotels in Houston
Certificate of Excellence
GreenLeadersPlatinum level
Beaumont, Texas
Level Contributor
5 reviews
“Always Fantastic!”
Reviewed 28 June 2014

I wanted to take a moment to give Hilton Americas another fantastic review. As always, the staff is outstanding and the property is very well managed. I actually believe they have the very best management of any hilton property as we try to stay exclusively with hilton and this particular property is heads above the rest. It's all about a great manager and fantastic staff.

We sent our now daughter-in-law and bridesmaids over for a couple of nights prior to the wedding. The girls had a fantastic time and the staff went out of their way to take good care of them. I had arranged to cover the charges and girls had no trouble checking in without me. The front desk is super friendly and very efficient. The girls really loved the spa and the indoor pool (which is really beautiful).

As always, we booked a Parlor Suite, which IMHO is the best. The Parlors have a small bar area, huge dining table, and a large living area. In addition, there is a Murphy's bed in the parlor with a full sized bathroom and an attached standard queen or king room. It's always great for groups especially if you are in town for an event. Everyone can meet in one room to visit before or after and have great room service! The girls had a small lingerie shower prior to going out on the town and the room was perfect.

General details: Despite being very large, this hotel has a boutique feel with a gorgeous light sculpture in the lobby. The regular rooms are all beautifully appointed and nice sized, although as I stated, we love the Parlors. If you choose a standard room, request a view of the park. The indoor pool is beautiful and fitness room is very nice. The views are great and the location doesn't get better downtown.

The girls were not on the executive level, but I highly recommend it when staying during the week. The executive lounge provides a great continental breakfast and evening hors d'oeuvres. We are always so impressed with the business and leisure facilities at the Hilton Americas that we just can't try any other property in Houston.

Room Tip: Love the park views. The parlor suites are the best rooms!
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  • Stayed April 2014, travelled with friends
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Helpful?
Thank Kshehane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 4 July 2014
Dear Kshehane,

Thank you for your continued loyalty and for your reviews. It is always a pleasure to welcome you and your family back. We enjoy serving you and look forward to your many returns.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Baton Rouge, LA, United States
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2014

I've never encountered such a friendly and helpful staff anywhere I've stayed in the last fifty years. Did not meet a person during my week's stay that wasn't outgoing, warm, interested in my well-being and genuinely helpful. The hotel itself is beautiful and the rooms comfortable, but it is the people on all levels who made our stay a superior and extremely enjoyable experience. Well chosen and trained staff on every level. Recommend it highly.

  • Stayed June 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Woody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 2 July 2014
Dear R.w.M,

Wow! Thank you for such a great complement on our team. We are so pleased you felt cared for, valued and respected and appreciate you sharing this with others.

We value your business and we look forward to serve you again.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orangeburg, South Carolina
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 June 2014

This is a VERY well-run property with excellent convention facilities. Stayed here while attending an on-site conference for 1,500 last week. EVERYTHING went so very smoothly. Amenities are very nice: well-appointed and clean rooms, good fitness center, nice dining options, excellent meeting spaces. Tony, one of the concierges, was absolutely wonderful: great personality and excellent knowledge of Houston. Would eagerly return here again if given the opportunity.

Room Tip: Enjoyed our city-view room very much.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jnmrk97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 1 July 2014
Dear jnmrk97,

Thank you for taking the time to provide feedback on your "top notch" experience to other travelers and to recognize Tony from our Concierge team.

We appreciate you staying with us and we look forward to serving you again soon.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
league city, United States
1 review
Reviewed 25 June 2014

We took our two girls to stay for my husband's birthday. The highlight was the restaurant and the staff. They were extremely accomodating and polite. The location was excellent. You could walk across the sky walk to the George R Brown center and walk right outside to Discovery Green. Would definitely go there again!

  • Stayed June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Vivian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 30 June 2014
Dear Vivian J,

We are pleased how much you and your family enjoyed your stay and having breakfast in The Cafe.

We do appreciate you spending time with us and we look forward to another stay of fun with your family.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 June 2014

We have stayed at this hotel multiple times. It's our go to place when we come into the city for a date night. While it's usually pretty full, we don't really feel like it's crowded. Service is great and it's easy to get a taxi to and from. It's also within walking distance of a lot of downtown attractions.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank jenx99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 30 June 2014
Dear jenx99,

Thank you for recognizing our team and for your continued loyalty when in downtown Houston.

We look forward to welcoming you back many more times.

Regards,

Jacques D'Rovencourt
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 June 2014

The Hilton Americas Houston is the place to stay if one attends an event at either Toyota Center or Minute Maid Park. They are just steps away from the door.
Check in was a breeze with super friendy staff.
My room was clean, quiet, and well appointed. Typical Hilton quality.
I agree with other reviews regarding Internet access being pricey. Also, self parking is $20, while valet is $34 per night.
However, the location is perfect and I will return.

  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the_keygrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 29 June 2014
Dear the_keygrip,

Thank you for your feedback on our great location and the AAA four diamond quality we provide.

We appreciate your business and look forward to your return.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 June 2014

I was not expecting to like a Hilton, much less LOVE it! We ended up here because of a package we purchased for an event. I was a bit nervous not knowing where we´d end up and when it was Hilton Americas, part of me was relieved, but part of me was disappointed. All that changed when I walked into the place. It´s gorgeous! Location is a bit of a pain and parking is ridiculously expensive, but that goes with the territory. Ultimately, its a nice hotel with good service and comfy, nice amenities.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ShawnnnaLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this review, 29 June 2014
Dear ShawnnaLee,

We are pleased we exceeded your expectations and that you had a pleasant stay.

We look forward to serving you again.

Regards,

Jacques D'Rovencourt
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Americas - Houston

Property: Hilton Americas - Houston
Address: 1600 Lamar, Houston, TX 77010-5012
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Houston
#1 Family Hotel in Houston
#2 Spa Hotel in Houston
#5 Business Hotel in Houston
#6 Luxury Hotel in Houston
#7 Romantic Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Americas - Houston 4*
Number of rooms: 1200
Official Description (provided by the hotel):
Hilton Americas-Houston, conveniently located in the heart of downtown Houston, Texas, is directly connected via two indoor sky-bridges to the George R. Brown Convention Center, and offers 1,200 luxurious guestrooms, including four Presidential Suites and 36 one-bedroom and two-bedroom suites. This AAA Four Diamond rated hotel was newly renovated in 2011. Featuring 1600 Bar + Grille for breakfast, lunch and dinner, the very popular Lobby Bar, the State of Texas' largest Starbucks serving the Reserve selections, Pappasito's Cantina, In-Room Dining, the full service Skyline Spa & Health Club and FedEx Office. With 91,500 square feet of technologically advanced, flexible meeting space, including the 40,000 square foot Lanier Grand Ballroom, divisible into 12 independent spaces, the 26,000 square foot Ballroom of the Americas, divisible into six independent spaces, plus 10,000 square feet of invitingly usable pre-function space, Hilton Americas-Houston is the perfect meeting place for any group and awarded one of the world's best business hotels for 2013 by Travel + Leisure magazine. Hilton Americas-Houston is the proud recipient of Hilton Hotels & Resorts Award of Excellence for service and quality for six consecutive years. ... more   less 
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Also Known As:
Hilton Americas - Houston Hotel Houston
Hilton Hotel Houston
Hilton Houston
Hilton Americas Hotel Houston
Houston Hilton

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