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“Great Place to Stay in Houston”

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Hilton Americas - Houston
Ranked #6 of 517 Hotels in Houston
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 25 August 2014

I enjoyed my stay here. Super nice lobby and bar... elegant. Rooms very clean and comfortable. Hotel dining room food is good in quality and value. On the other hand, the co-located Mexican restaurant... Papasitto's... is overpriced. And the staff there doesn't compare to the attentiveness of the Hilton folks. I digress. I'll gladly return to the Hilton America's.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank CarlSalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded 29 August 2014

Dear CarlSalad,

Thank you for sharing your enjoyable stay at the Hilton Americas-Houston on TripAdvisor. We will certainly share your feedback on Pappasito's Cantina with their team.

We hope to be your hotel of choice whenever your travels bring you back to Houston.

Regards,

Jacques D'Rovencourt
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,837 - 1,843 of 2,864 reviews

Reviewed 23 August 2014

I am very impressed by everything about this hotel. It's staff is the best in Houston, the rooms are very clean, and the starbucks in the lobby is better than any other starbucks I have been to. I will continue staying here every time I make it to Houston :)

Stayed: March 2014, travelled with friends
Thank Marie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded 29 August 2014

Dear Marie P,

Thank you for sharing your great experience with others. We certainly love having you stay with us as much as you love the hotel.

We look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

This room was supurb. I booked the room for $65 a night. This hotel is well worth the asking price of $120+ a night. The decor was nice and made you feel like you was in a top of the line hotel. The room was nice and comfortable.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Desmon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded 29 August 2014

Dear Desmon N,

Thank you for your feedback and we are pleased you enjoyed your stay and especially your room.

Regards,

Jacques D'Rovencourt
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014 via mobile

The Hilton Americas is a beautiful property! However housekeeping needs to step it up!!!!! Had multiple issues upon checking in! First was pillows were not in encasements , not enough towels ! Bathroom floor was dirty! Room was dusty!!! Reached out to Jason a sales manager I want to Thank him for contacting housekeeping and resolving the housekeeping issues that we had for our room!! Also want to thank Keith Bottom Asst. Director of Housekeeping for sending up a comp food tray and wine!!! With that said they need to step it up a little!!!! Would I stay here again! Yes!!! Why cause they handled it right away and they went beyond ! So I was satisfied!!! Beds were very comfortable ! Sheets were stained! But I brought this up and it was dealt with immediately! That's why I would stay here again cause I'm willing to see if they have retrained there housekeeping staff!

Stayed: August 2014
Thank SavvyTravelR007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded 31 August 2014

Dear SavvyTravelR007,

Thank you for taking the time to provide your feedback on your stay with us. While we are very sorry for the initial problems you experienced, we are pleased that both Jason and Keith made things right and were able to turn your stay around to a point where you feel comfortable returning when your travels bring you back to Houston.

Ms. Klatt, thank you for allowing me to connect with you in order to make things right and prove we are committed to providing a great experience for ll of our guests.

We appreciate you staying with us and again our apology.

Regards,

Jacques D'Rovencourt
Hotel Manager

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Reviewed 21 August 2014

This is the only hotel I stay at in Houston if I can do anything about it. Every time I've stayed there the staff has been excellent and the rooms have been as clean as could be expected. As strange as it may sound, one of the things I love most about this property is the parking lot being safe while also being so close to the hotel and with easy access via the skybridge. You should stay here.

Room Tip: The park/downtown views are pretty nice.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Philip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded 26 August 2014

Dear Philip G,

Thank you for your continued loyalty when visiting Houston and we appreciate you recognizing the consistent AAA four diamond service we have been providing you.

We look forward to welcoming you back.

Regards,

Jacques D'Rovencourt
Hotel Manager

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Reviewed 21 August 2014

We were treated very well. The executive lounge was a wonderful experience. Both wonderful food and a great way to rest from a hectic day. The staff was very friendly and helped us in every way to make our stay more pleasant. The hotel was great with everything you need to enjoy your vacation. An all over great stay and we highly recomend this hotel.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded 26 August 2014

Dear Peter S,

Thank you for recognizing our team for the service they provided you which helped make for a great stay and a wonderful time in Houston. Our goal is for all of our guests to feel cared for, valued and respected and we appreciate knowing when we have achieved this goal.

We greatly appreciate you staying with us and your recommendation to others.

Regards,

Jacques D'Rovencourt
Hotel Manager

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Reviewed 21 August 2014

If you're doing something in downtown Houston, this might be a great place to stay. The rooftop pool and hottub are pretty nice. If you are an honors member or pay an extra few bucks a day, you can use the steam room/sauna, which is well worth it. Room was above average, comfy bed and clean feeling. Good restaurant in the lobby, bar as well. Be prepared to pony up a handsome sum for wifi access and parking.

Room Tip: It was a pretty good hike to get from my room to the pool, depending on where you are, you might hav...
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  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded 25 August 2014

Dear Paul G,

Thank you for your feedback and glad that our convenient location and amenities help make for a great stay.

We hope to be your hotel of choice when returning to the area.

Regards,

Jacques D'Rovencourt
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Americas - Houston

Address: 1600 Lamar, Houston, TX 77010-5012
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Houston
#1 Family Hotel in Houston
#3 Spa Hotel in Houston
#5 Business Hotel in Houston
#6 Luxury Hotel in Houston
#7 Romantic Hotel in Houston
Price Range: £98 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Americas - Houston 4*
Number of rooms: 1200
Official Description (provided by the hotel):
Hilton Americas-Houston, conveniently located in the heart of downtown Houston, Texas, is directly connected via two indoor sky-bridges to the George R. Brown Convention Center, and offers 1,200 luxurious guestrooms, including four Presidential Suites and 36 one-bedroom and two-bedroom suites. This AAA Four Diamond rated hotel was newly renovated in 2011. Featuring 1600 Bar + Grille for breakfast, lunch and dinner, the very popular Lobby Bar, the State of Texas' largest Starbucks serving the Reserve selections, Pappasito's Cantina, In-Room Dining, the full service Skyline Spa & Health Club and FedEx Office. With 91,500 square feet of technologically advanced, flexible meeting space, including the 40,000 square foot Lanier Grand Ballroom, divisible into 12 independent spaces, the 26,000 square foot Ballroom of the Americas, divisible into six independent spaces, plus 10,000 square feet of invitingly usable pre-function space, Hilton Americas-Houston is the perfect meeting place for any group and awarded one of the world's best business hotels for 2013 by Travel + Leisure magazine. Hilton Americas-Houston is the proud recipient of Hilton Hotels & Resorts Award of Excellence for service and quality for six consecutive years. ... more   less 
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Also Known As:
Hilton Americas - Houston Hotel Houston
Hilton Hotel Houston
Hilton Houston
Hilton Americas Hotel Houston
Houston Hilton

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