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“Clean hotel”

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The Westin Houston Downtown
Ranked #45 of 507 Hotels in Houston
Certificate of Excellence
Rutherford, New Jersey
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Clean hotel”
Reviewed 23 January 2014

I stayed here on business for 3 nights. The rooms are clean and functional. The hotel staff is very helpful and the hotel bar and restaurant are very good. The location is convenient for downtown houston (right accross from Minute Maid park) and there are several bars and restaurants that are within walking distance.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BillDH87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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420 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
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English first
Texas
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 19 January 2014

We stayed at the Westin for one night. We were in town for Advocare success school which was in Minute Maid park (across the street). The hotel was conveniently located with easy walking distance to food, entertainment, Minute Maid park & the convention center. The staff that we encountered were courteous, helpful, & knowledgeable about the area.

There were a few things that we would have liked to see improved. As I stated earlier, we stayed at the hotel for the convenience factor to Minute Maid park. However, on Saturday morning since we were checking out, we were forced to move our car to another parking lot. We were informed that if our car stayed with the mandatory valet service past check out time (12pm) we would be charged another full day. This was a little frustrating considering that we had already paid almost $30 for parking when we arrived at 5pm on Friday & then had to move our car at 8am on Saturday. If I had to do it all over again, I would have probably just parked my car in a nearby overnight garage & saved the valet money.

The other issue was that our air conditioner was very noisy. The first time we were in the room & it turned on, we looked outside to see what the commotion of about. Then we realized we were in for a treat the rest of the night :) Every time it would kick on in the middle of the night, it would wake me up and I am not a light sleeper.

  • Stayed January 2014, travelled on business
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Helpful?
Thank kbear25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 January 2014

I have nothing but good things to say about this newly-refurbished Westin. The room was spacious, sparkling clean, and comfortable, with top-notch amenities and bedding. The check-in was fast and friendly. I parked right across the street in a metered spot--free on Saturday night and all day Sunday, so my parking was free and convenient. The public spaces are attractive and cozy. The fact that this Westin is only 4 stories and not a massive tower gives it a very pleasant, almost boutique-hotel atmosphere.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonardsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 January 2014

If you're a baseball fan then this hotel is right next to Minute Maid Park. It is also close (walking distance) to downtown. The hotel has recently been taken over by Starwood and they have some a very nice job of refurbishing. Bar staff are very friendly and gave us lots of ideas for things to do.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank nigeltaylor11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 January 2014

This hotel use to go by "The Inn at the Ballpark". It is now managed by the Westin and the improvements make it a first rate hotel! Not that the old was bad, mind you...just a little too "citchy" with the ballpark theme! The updates to the lobby and rooms are very nice. Well done folks!

Room Tip: They are all about the same.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 January 2014

I had a one night stay at the Westin Houston Downtown with my partner. It was a Friday so parking is FREE after 6pm downtown Houston. Check in was easy, the young lady gave us a high floor and answered all the questions we asked. The room was amazing, spacious with great decor, the shower head was a rain shower head if i'm not mistaken. We walked down to the Pavilion and had dinner at McCormick and Schmick, which took us about 7 to 10 minutes. It was a great night out so it reminded me of the late night walks in New York City that me and my friends used to take. The bed was beyond comfortable, and the view was spectacular. The best part was the breakfast downstairs in the restaurant, we had the buffet and everything was fresh. After breakfast we took another walk to Discovery Green which was literally 5 minutes away. Just thinking about our stay makes me want to book another stay-cation. Overall I would most definitely recommend this property to anyone staying downtown Houston. I do not know how the Inn at the Ballpark was, but I can tell you the Westin is here to stay!

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank ClarkeInc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 7 January 2014

As title says, we stayed here on NYE and we liked it. It's clean and they have a good selection for breakfast, also room was spacious and bathroom with rain showers and bathrobes, etc. (no slippers). One thing bothered us, service was very slow. We asked for a remote for the TV because there was none in the room and it took 30 mins to deliver, later we asked for a bottle of champagne and when it did not arrive after over 30 mins we had to cancel because we had to leave to the NYE party. I don't know if this is a regular thing, I will blame it on the fact that the hotel was probably full, but from someone like the Westin I expect more experience and knowledge on how and when to supplement their staff to cover the extra guests.
The hotel is pet friendly for who would like to know.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LiviaDrusilla11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Houston Downtown

Property: The Westin Houston Downtown
Address: 1520 Texas St, Houston, TX 77002-3626
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#22 Luxury Hotel in Houston
#64 Romantic Hotel in Houston
#75 Family Hotel in Houston
#109 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Houston Downtown 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Westin Houston Downtown,formerly Inn at the Ballpark, is conveniently located near many of Houston's attractions including George R. Brown Convention Center, Discovery Green (one of Houston's most visited parks), and for fans of the arts, The Hobby Center for the Performing Arts and the Houston Symphony. Treat yourself to a baseball game at Minute Maid Park, a concert at the Toyota Center, or a soccer match at the BBVA Compass Stadium - all located within blocks of our downtown Houston hotel.Our goal is that you leave our Houston Downtown hotel feeling better than when you arrived - stay on top of work in the business center, power up at your pace in our Westin Workout Fitness Studio, or eat well in our award winning restaurant, Vic & Anthony's. Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities. ... more   less 
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Also Known As:
Inn At The Ballpark Hotel Houston
Hotel At The Ballpark
At The Ballpark Houston

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