This hotel was clean, comfortable, very nicely designed. It was the best smelling hotel I've ever been in my life! Like a man's expensive cologne. HOWEVER! We used a car service to take us to a concert. The service, though carried out by a sub-contractor was set up by the Hotel Staff with a service they regularly use. It was horrible. As we were about to BOARD the cars with 5 little girls, the driver started re-negotiating the price of the service AT THE CURB!!! $20 ABOVE what the hotel staff had told us it would be!!! They then sent us with a driver that had no knowledge of the location & layout, and we missed the ENTIRE opening act of the concert!!! Then we had trouble finding the NEW driver for the ride home! At least he was nice & knew what he was doing. So why complain about the hotel? Well,...THEY SET IT UP! When we complained to a manager about the whole situation, their attitude was to wash their hands of it because it was a "CONTRACTED" service!!! This was in my opinion very poor customer service. We did get "comped" a room, but only after I mentioned to a manager that at check-in we had put in for an upgrade to a King Suite. We were told there were none available. Then our friend was chosen as the "customer of the day" & was offered the exact same upgrade that we had just been denied, for free! Plus complimentary valet parking which later showed up on her bill! At least the manager was willing to do something about that!
- Official Description (provided by the hotel):
- The Westin Houston Downtown,formerly Inn at the Ballpark, is conveniently located near many of Houston's attractions including George R. Brown Convention Center, Discovery Green (one of Houston's most visited parks), and for fans of the arts, The Hobby Center for the Performing Arts and the Houston Symphony. Treat yourself to a baseball game at Minute Maid Park, a concert at the Toyota Center, or a soccer match at the BBVA Compass Stadium - all located within blocks of our downtown Houston hotel.Our goal is that you leave our Houston Downtown hotel feeling better than when you arrived - stay on top of work in the business center, power up at your pace in our Westin Workout Fitness Studio, or eat well in our award winning restaurant, Vic & Anthony's. Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities. ... more less
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- Also Known As:
- Inn At The Ballpark Hotel Houston
- Hotel At The Ballpark
- At The Ballpark Houston