Nice hotel, great staff.
Room was clean.
One bedroom suite with full kitchen, large and 2 televisions.
Friday night room rate for 2 was $139
It should have been perfect.
Problem is NO ICE.
Within your room, there is a full refrigerator with ice-maker. Housekeeping MUST empty the ice bin from previous guest because MAYBE the previous guest poisoned the ice and no one wants you hurt. Therefore, the new guest only has about 7 small ice cubes available.
This would be fine if there were other ice machines at the end of the hall or even a main ice machine downstairs..... but no. There are no ice machines on the property.
It's hot in the summer time.
We spent 30 minutes looking for the ice machine on various floors before we called the front desk and found out we have to go to the hotel NEXT DOOR to get ice.
To his credit, the front desk clerk, Thomas, went next door and brought us back a plastic sack of ice. He was embarrassed.
Thank heaven we traveled with our own tea/soft drinks/water.
Over 45 minutes to get something to drink at 10pm on a Friday night is inexcusable.
Just another example of someone at corporate making foolish decisions.
Drains run slowly but this can be fixed easily. Room was immaculate with a comfortable bed. No pillow for the fold out but the main bed had extra pillows so no problem.
- Official Description (provided by the hotel):
- Make yourself at home at the brand new Residence Inn by Marriott Houston West University. The hotel allows quick access to the world renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza - West University area, minutes away from Lakewood Church, Reliant Park, Galleria, world class Museum district, Downtown Houston, Rice University and a variety of upscale restaurants and nightlife. On-site amenities include complimentary hot breakfast daily, Social Hour, outdoor pool/whirlpool, exercise room, library with books, Sportscourt and complimentary high speed internet access in all suites. The hotel is conveniently located 1 mile from the Metro light rail. You can count on Residence Inn by Marriott West University to exceed your expectations. ... more less
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- Also Known As:
- Residence Inn Houston West University Hotel Houston
- Houston Residence Inn