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“Not my favorite Residence Inn”

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Residence Inn Houston-West University
Ranked #174 of 506 Hotels in Houston
texas
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not my favorite Residence Inn”
Reviewed 13 August 2007

Four of us spent an overnight here recently in a one bedroom unit. We chose it because it was close to family and a reasonable price given the area. It was an okay place to stay, but certainly not great.

On the plus side, the breakfast was excellent, the place was clean, furniture and decor were lovely and the people at the front desk were pleasant.

On the negative, we felt very cramped in our 1 bedroom unit. The bedroom was small and the living area seemed smaller. Even the common breakfast area in the lobby was cramped and crowded. (The hotel itself is HUGE. Walking to breakfast seemed to take 10 minutes.) The pool area was also crowded.

Also on the negative - no wireless internet and local phone calls cost $.50. (Why can't they give free local calls? This is such a small thing, but it irritated us.) Additionally, it is difficult to find. (It's the same driveway as the Courtyard, but in the back and you can't necessarily see it from the feeder.)

It does seem like the positives should outweigh the negatives I listed, but somehow, for our group, being in such close quarters was a huge negative.

If the price was right we might consider staying here again, but never for more than one night.

  • Liked — location
  • Disliked — small, cramped feeling of rooms
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank slc55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brookeland, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 May 2006

There is a new Residence Inn located at 2939 Westpark in Houston. Next door
to this property is a Courtyard by Marriott. My wife and I have stayed in
the Courtyard and enjoyed our stay. We stayed in the Residence Inn since the
Courtyard was booked solid. We had stayed in a Residence Inn in Los Angeles
in February as part of our layover from Texas to make a connection to
Australia. and had a very good experience.

Our experience at the Residence Inn was not so good. When we checked in we
were told that the water would be turned off the next morning for 3 hours
beginning at 5:00 A.M. I had appointments the next day (Friday, May 12)
that I had to reschedule because of the water situation. When we checked in
the desk clerk was not aware of the water issue until my wife pointed out a
notice by the manager of the situation. That was disconcerting that the
desk clerk new nothing of a notice regarding the water that sat on the
counter in front of her. We were told to prepare to bail water from the bath
tub to be able to use the toilets. We were given buckets for that purpose.
Very reassuring! When I called Marriott to complain about the situation
they told me that the management was required to notify guests (by telephone
or e-mail) that there would be an inconvenience as soon as they are aware
of the situation. The letter from the manager did not have a date on it
which was suspicious to me. Marriott was kind enough to make amends by
giving us compensation for the situation in the form of Marriott Reward
points and a dining certificate.

The next morning we found that the water had not been turned up at the time
given by management. I asked the desk clerk at 6:30 what was going on and
she did not know that the water was still on (how was the food being handled without water being availabel?). I found that to be curious
since they were preparing breakfast in the kitchen. Once again the front
desk did not know what is going on. I asked if they new what the water
situation was and when to expect when it might be turned on and the front
desk clerk was clueless. Same for the Courtyard desk clerk at the Courtyard
next door. This was upsetting that as guest we did not know what to do.
Would the water be turned off in the middle of a shower. At this time I
called Marriott again and did not feel good after I spoke with a service
person. It was almost "so what do you want me to do? At approximately 9:00
A.M. there was a notice placed under the door that said the water would be
off between 9 and 5 but management could not give us a more approximate
time.

In addition to the poor management, the place was not as clean as other
Marriott's that I have stayed in (we are Marriott Reward members and have a
Marriott Visa to acquire additional points). I did not get the comfortable
feeling that I was staying in a Marriott property that I have experienced in
the past. I blame this on the management company more than Marriott, even
though Marriott is ultimately responsible who they contract with for the
management of their properties. I will not stay here again and will not
recommend the Residence Inn on Westpark to our family and friends(we live 3
hours from Houston and visit Houston 4 to 6 times a year for doctors
appointments, shopping and visiting friends). I never felt comfortable with
this location as a result of the poor management and the lack of cleanliness
of the food service area and the property in general. I felt that I was in
an unbranded hotel

At no time did I see the manager, Danny Villareal on the propterty. The only person that we spoke to was "Olga" the assistant manager. If I was the general manager of a property the size of this Residence in I would have been on the front line to asssure the guests I was doing everything I could to accomodate them.

Helpful?
5 Thank basher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
houston, texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 December 2005

Consider for Comfort & Hospitality
As we have stayed here for more than 2 weeks now, we especially appreciate our 1 bedroom suite which offers privacy and comfort; while the well equipped kitchenette (even an icemaker,cooktop, microwave and a dishwasher!) allows us to enjoy a late night cup of tea, or make an afternoon sandwich. A hot breakfast buffet is complimentary. Attractively decorated, and a friendly, accomodating staff, we definitely recommend this hotel. It is a bit difficult to first find, as it is located behind the Courtyard by Marriott;it is sited in an area with great access to restaurants, though you would need some transport to the the museum district, and other attractions, as Houston is a city where a car is usually a necessity.

  • Stayed December 2005, travelled on business
    • Value
    • Cleanliness
Helpful?
2 Thank we-go-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Everywhere
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 21 June 2005

Althought the hotel is poorly marked and a little tough to find, it is well worth it!

Clean rooms, warm pool, friendly staff, tasty breakfast!

I would definately stay here again!

  • Stayed June 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trektravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2005

Stayed here from 03/28 - 04/01/05 at a rate of $124/night. This hotel is very new, less than a year old. Very spacious, bright rooms. Functional space, too. Great semi-full breakfast in the AM. Fitness Room had freeweights, which is uncommon in hotel fitness rooms. Great location just off US 59 & Kirby Drive; 10 minutes from Galleria, Downtown, Rice Univ., Medical Center areas. Plentiful, free parking. Lots of great restaurants in a five-minute radius. All in all a great place, and I'll certainly stay here again for business if the price is right!

  • Stayed March 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank browngt5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Houston-West University

Property: Residence Inn Houston-West University
Address: 2939 Westpark Dr, Houston, TX 77005-4222
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #174 of 506 Hotels in Houston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Houston-West University 3*
Number of rooms: 120
Official Description (provided by the hotel):
Make yourself at home at the brand new Residence Inn by Marriott Houston West University. The hotel allows quick access to the world renowned Texas Medical Center, home to MD Anderson Cancer Center, where we offer complimentary shuttle service daily. The hotel is centrally located in the Greenway Plaza - West University area, minutes away from Lakewood Church, Reliant Park, Galleria, world class Museum district, Downtown Houston, Rice University and a variety of upscale restaurants and nightlife. On-site amenities include complimentary hot breakfast daily, Social Hour, outdoor pool/whirlpool, exercise room, library with books, Sportscourt and complimentary high speed internet access in all suites. The hotel is conveniently located 1 mile from the Metro light rail. You can count on Residence Inn by Marriott West University to exceed your expectations. ... more   less 
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Also Known As:
Residence Inn Houston West University Hotel Houston
Houston Residence Inn

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