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“Good Hotel”

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Crowne Plaza Houston Galleria Area
Ranked #107 of 506 Hotels in Houston
Certificate of Excellence
Pune
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Good Hotel”
Reviewed 11 May 2014

Stayed here during my first visit to Houston, hence I can remember this hotel. Hotel service and staff was good. Food quality was good, This was a good experience. Due to OTC the room rate was on higher side.

Room Tip: Rooms on forth floor are good
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vikas69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom W, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review, 22 May 2014
We are happy to read that you found our hotel comfortable and the service was good. OTC is a very busy time for the city and out service team did a great job helping our out of town conference attendess feel comfortable. Thank you for taking the time to review our hotel.
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373 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
London, United Kingdom
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 May 2014 via mobile

When we drove up to this hotel I was a bit shocked as it didn't seem very nice but once inside and once I got to my room, I was quite impressed.
What a difference a week makes: last week in stayed at the Crowne Plaza in Washington which is very average, this hotel is much better.
Ok, the location isn't very good and I guess if you have a room overlooking the freeway it will be a disappointment but I was lucky to have a room overlooking the pool.
The rooms are a good size and well equipped. Obviously the rooms have been recently refurbished.
The service from the front desk to the housekeeping staff and the restaurant servers: all good and friendly.

Stayed May 2014, travelled on business
Helpful?
1 Thank bw73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom W, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review, 22 May 2014
You had me worried for a minute! We are relieved to hear that you enjoyed your stay and our service staff. We are currently #1 in Houston for servicein the Crowne Plaza brand and top 10 in the US and we are very proud of our staff. Thank you for staying with us.
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Victoria, Canada
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 April 2014

Stayed here for a conference at Galleria. The hotel is new, and the staff are professional, courteous and helpful. Lots of parking. Rooms are fine, amenities are fine, and everything is new and clean. Very small gym that becomes full with 4 people. It is beside I-10. Ask for a room at the back - you will sleep soundly. The lobby restaurant serves an OK breakfast buffet. I had supper here one night - pasta - as good as anywhere and a lively bar scene. There is nothing else nearby, so it is a drive-in, drive-out location.

Free, accessible and strong-signal WiFi. Overall, a pleasant stay. (Plenty of staff - always smile and ask to help. A sign of good management.)

Room Tip: Ask for a room away from the Freeway. I did not hear any noise.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeVictWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom W, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review, 22 May 2014
We continue to work to be the best and we thank you for your comments and for staying with us. While I appreciate the comments about the management we have great employees that sincerely care about our customers and try very hard to make sure everyone has a positive experience. It makes my job a lot easier!
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2014 via mobile

Spent the weekend and had a very enjoyable stay. Staff was friendly and always greeted us, whether it was valet, front desk or even house keeping. I'm a city girl, so the hum from the highway provided a nice white noise to sleep. Beds were amazingly comfy, and the a/c was cold!

Stayed April 2014, travelled with friends
Helpful?
Thank AmberJewel128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, 15 April 2014
Amber Jewel128,
Thank you for commenting on your stay we love to hear that our staff was friendly and welcoming. Like you I enjoy the white noise that the traffic provides but we also have half of our room facing the back and part of the Crowne Sleep program we have ear plugs available at the desk
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Texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2014 via mobile

It's a brand new property so it is an updated property. I wish it had covered parking but the suit room was properly priced and big (2 living room and bed room). I paid $216 for a room that would cost $475 or more anywhere else in the Galleria area. Full bar and restaurant. I did not use the pool (if it has one) or the exercise room. Nor did I use room service if it existed (I'm an expert business traveler)...

Stayed April 2014, travelled on business
Helpful?
Thank CraigB_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, 15 April 2014
Craig B_123,
Thank you for staying with us and for taking the time to complete a survey. We agree, we are a great hotel for business travel. Our rates our very competitive in the market and the inclusion of the complimentary parking and internet make us a great value. On your next visit we hope you will have time to explore or relaxing pool area and experiene our wonderful room service and gym.
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Dallas, Texas
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 April 2014

Hotel was nice, staff was friendly, informing, and helpful. The bed was comfortable, bathroom was nice, decent tv channels, and free parking. Valet parking is $10. It's near the Galleria, and across the freeway from the Marq E Center. There's a large sofa and footrest in the room as well. The hotel has a bar area, breakfast options, and room service. Air is great, gets cold. Good deal for the value.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thollandam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, 4 April 2014
Thank you for staying with us and for taking the time to review our property. We are happy to read that you found our rooms comfortable and our staff enjoyable to interact with.
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Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 March 2014 via mobile

Had a great stay. Rooms immaculately clean, and along with the public areas had a contemporary and relaxing decor. Special mention to some of the staff, Whitney at reception could not have been more helpful in assisting me with a number of queries, despite her being so busy, and Mark was equally helpful and friendly just prior to check out. Breakfast buffet excellent, and restaurant staff also efficient and attentive with the juice glasses and coffee cups never empty.

Stayed March 2014, travelled on business
Helpful?
Thank JJK150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, 15 April 2014
Jeff K,
Thank you for staying with us and for commenting on some of our staff members we will be sure to pass on your comments to Whitney and the rest of the staff. We have a wonderful hotel and a great service staff and we are glad to see that they had a positive impact on your visit.
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Additional Information about Crowne Plaza Houston Galleria Area

Property: Crowne Plaza Houston Galleria Area
Address: 7611 Katy Fwy, Houston, TX 77024-2001
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #107 of 506 Hotels in Houston
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 
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