I have spent 35 nights at this hotel in the last 10 weeks or so, commuting to my new job in Houston. I can honestly say that this is probably the best hotel experience I have had in a very, very long time, and it starts right at the reception. The front desk crew is second to none: very friendly but professional, they know how to make a guest feel at ease, always asking if they can help. Angel, Scott, Chelsey and the other young ladies know their jobs.
This hotel is about a year old, so rooms are still very new and fresh. Contrary to what I have read here, I never had an issue with the sound from the nearby highway – and I have been in quite a number of those freeway-facing rooms. All had walk-in showers (which is fine with me), a mini-fridge and a microwave oven. This last week they traded the usual mini-coffee pots for Keurigs (for those who care). Other than that, very well appointed, with comfortable bedding, large flat-screen Samsung TVs and free internet access, these rooms are close to perfect. The only issue I have had was with the AC – sometimes a little weak, especially in the August or September heat. But a call to the desk always took care of the problem.
Hotel food is usually nothing to write about. Been there, done that. However, this hotel’s menu is quite varied, reasonably priced, and I was surprised by how good some of their specialties are: the beef short-rib and the black and blue steak wrap are my favorites. Fresh, never frozen. The shrimp cocktail, very unusual, is good too. There have been a few hiccups here and there – bound to happen over that long a time span – but it was always remedied. Being on the road for so long, you always end up at the bar for a drink or two. Or more. Daleela and Lili are very pleasant, always have a smile and a kind word, and they do know how to pour a stiff drink!
Now that we are full-time Houston residents, we will no longer stay at this hotel. But we will definitely come by and sit by the bar from time to time. And we highly recommend it to anyone who is looking for a well-priced, very comfortable and friendly place away from home. They just do it right!
- Official Description (provided by the hotel):
- Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more less
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