This is my second pleasurable experience at the "Hilton Garden Inn Houston NW America Plaza" in a matter of three weeks.
The front desk staff is always happy and professional, even at 1:00 AM (when I checked in). They greeted me like they remembered me, maybe they did. At breakfast, Madelaine, Rocio and James were charming, timely and very knowledgeable of the menu. The evening staff, especially the bar, were served by Laliana (?). She was attentive and always smiling. Everyone on the facility seemed to love their job.
The gym area, elevators, dining area, front desk, public restrooms and computer work stations were immaculate 24 hrs a days. The towels, sheets, pillows were soft and maintained their snow white color. Housekeeping even left an extra bags of towels at my door, because I hung the "Do Not Disturb" sign.
One of the best features is the "Happy Hour" that offers free "finger" food and very quality drink specials. The dining area is open, yet the ambient noise does not drown out casual conversation. They will even change the T.V. stations if asked!!
Some helpful hints for first time travelers: book rooms far in advance; call for directions from Hobby or Intercontinental Airports; get down to breakfast early; ask for a fresh cookie at check-in and enjoy the amendities.
- Official Description (provided by the hotel):
- Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more less
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