I would like to share that I am a Marriott Platinum Member and also stay in Hilton Properties. Just last week, I needed to get some work done and stopped in at the Hilton Garden Inn. I asked if it would be ok for me to utilize some work space in the lobby and was greeted by Kari White, who is the Front Desk Manager. She went out of her way to accommodate my request and asked if she could bring me some coffee. She asked how long I was in town for, and why I wasn't going to stay at her property. Based on my answers she went way above and beyond the call of duty and arranged for me to stay at this property. She cancelled my other reservation for me. Upon arrival a day later, she took the time to write me a hand written greeting to the property, gave me a coupon for a free breakfast, and generally made sure that I felt special. The next morning at breakfast, she was there to greet me as well as every other guest. I told her that she earned my business and I will go out of my way to stay at this Garden Inn each time I am in Houston. Hilton Hotels should be very proud to have individuals like Kari representing their image to the public. She is a superstar that understands how to go the extra mile to make the customers feel wanted. Kari should go very far within the Hilton Organization and as a traveler that is out over 125 nights a year, I know how to spot someone who cares about what they do. Kari is just that type of outstanding individual!
- Official Description (provided by the hotel):
- Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more less
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