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“Excellent Customer Service”

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Hilton Garden Inn Houston NW America Plaza
Ranked #9 of 506 Hotels in Houston
Certificate of Excellence
2 reviews
“Excellent Customer Service”
Reviewed 15 July 2014

I travel for business, so I've been to several hotels. This one has some of the best customer service ever. Your stay will start with checking in. The Front Desk Staff, Carolyn, Scott and Angel, will make you all feel at home. Greetings with cold water and warm cookies. They truly appreciate your business and will welcome you back every time you pass by the front desk. The breakfast is to die for, made to order, Yummie. The restaurant staff is equally as qualified as the front desk. Friendly, welcoming, and willing to go above and beyond, no detail is too small. The entire property is highly maintained and very clean. They all take pride in their jobs, were very helpful and extremely courteous. Thank you all for making me feel at home.. I'll be back..!

Room Tip: Higher level floor
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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738 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Boulder, Colorado
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 July 2014

Nice hotel, road construction everywhere. Normal day in Houston. Have to plan ahead because of traffic delays. The staff at the hotel was very helpful and the place was very clean. Everything worked. Will stay there again.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank doug15johnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2014

This hotel is just Excellent, great service, nice rooms great breakfast. I would stay again for sure and would pick this hotel over any others. I loved it. The workers were super nice and helpful with anything we needed.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

When we arrived at the hotel, we were treated like VIPs. We had an issue with a light bulb being out near the bed. The front desk had a maintenance person at our room within 5 minutes. When we needed extra towels, it did not take all day and night to receive them. Not to mention, the breakfast in the morning was exceptional. We would stay at a Hilton Garden Inn again. As a matter of fact, we will be staying at the Hilton Garden Inn NW American Plaza during our next visit to Houston.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Clayton H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Düsseldorf
Level Contributor
105 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 8 July 2014

Chose this hotel because of its excellent reviews and a good deal called Hilton Honors Weekend which included the superb Hilton Garden Inn breakfast and a late check out.
The location is northwest of the city near highway 290 and Sam Houston tollway, so it is easy accessible. Today we can say that it was one of the best Hilton hotels we´ve ever stayed in. Got an e-mail from the hotel two prior arrival telling us of some construction going on near the hotel and how to navigate through! This was real good customer service.

Arrived at the hotel and received a very warm welcome at the front desk. Got the room with our preferences right away. Small minus: We had to ask how to obtain the free breakfast and were given two vouchers. The room had a decent size and was very well cleaned. It had a small pantry with a fridge and a mircowave. Everything was well maintained.

All of the staff were really friendly, helpful and courteous. We also liked the really good cookies and refreshments.

Breakfast was excellent, too. Omelets, eggs or pancakes were made to order. Two thumbs up. Staff was a little overstrained with a full hotel weekend mornings but most friendly, too.

The hotel has a guest laundry with most modern and clean washing machines and driers we´ve ever encountered on our travels. Well done. The pool was very nice, too.

Checkout was friendly, quick and efficient. We were really satisfied and will definitely return to this Hilton Garden Inn!

Room Tip: We had room 622 which was facing the back entrance of the hotel and turned out to be very quiet.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Travelnplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 July 2014

The hotel is well located, the rooms are clean and cozy. It was really convenient with easy access to chinatown, shopping and food. There are lots of outdoor spaces to relax and have fun, the pool is outdoors, surrounded with plants and trees, it is really green. Enjoy your visit and be sure to check out this hotel!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cameronc185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elgin, United Kingdom
1 review
Reviewed 4 July 2014

Good hotel with great staff. Well located for food and shopping with easy access to the highway. Special thank you to Marilu and Dominic for looking after us at breakfast time. Everyone was always cheery and very helpful.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Property: Hilton Garden Inn Houston NW America Plaza
Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 506 Hotels in Houston
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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