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Best Western Plus Sam Houston Inn & Suites
Ranked #207 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 5 March 2014

I chose this place because company discount. One of the worst hotel experience I ever had. The sheets are dirty, elevator is slow. I don't like their service either; I felt they don't really care about their customer.

  • Stayed: March 2014, travelled on business
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Thank CKC0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (102)
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76 - 82 of 102 reviews

Reviewed 3 March 2014

We recently stayed at the Sam Houston Best Western right outside of the race track. The rooms were dirty, they smelled, the bath tub faucet was falling off the wall, the tub would not drain, and toild just barely flushed! Absolutely the most discusting hotel I have ever stayed at!

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Allen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2014

Found front desk unmanned when we arrived at check-in. Took 45 minutes for desk clerk to arrive to check us in. Had to use front desk phone to reach clerk. Clerk gave us 2 different excuses as to why the desk was unmanned. Also had keys that didn't work and had to have them reprogrammed twice during our stay.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank Stephenie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014 via mobile

The rooms were large but the furnishings were sparse. The breakfast was basic. The hotel was very clean and he staff were very friendly. The microwave in the room is a plus as food bought outside can be heated and eaten in the room. Pity I couldn't swim on the pool because of the weather because although it was small, it looked well maintained. It will be suitable for short business trips.

Stayed: January 2014, travelled as a couple
Thank simplymoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

We stayed here one night for our Valentine's day get-away. The room was nice and big, although I didn't like the side chair, which I thought it was a recliner, but it is just a simple chair with an ottoman underneath that gave me a hard time to pull it out from under and then , the cushion was hard and it hurt my behind. They should consider having nice comfortable recliners on all their rooms. Also their coffee maker is set-up in the bathroom, and I didn't like that either because there is bacteria in the bathrooms. Other than that, everything else was good. They have a nice breakfast area, ( my eggs were cold, though). There is a fine Chinese/Japanese Buffet by Willowbrook, called: E Star Restaurant.about, 3-4 miles from the hotel, the food is excellent. Everything else in the hotel's service is great.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Antonio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

Rooms were spacious. Carpet worn and the cleaning left something to be desired. Slight odor in the rooms. No roll in/walk in showers on property. Pool looked pretty but too cold to use outside water items. Breakfast was okay but don't go late; nothing left including no decaf. No big chair to relax in or sofa. Very low budget. Bed no comfortable. Cute place for a night; not a week's stay. OK hotel but don't see how they were considered a Plus. Workers were friendly and considerate.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURINDERK8049, General Manager at Best Western Plus Sam Houston Inn & Suites, responded to this reviewResponded 15 January 2014

Hello,

We do sincerely apologize that we were not able to meet your expectations. We try very hard to make sure every single guest has the most comfortable stay possible. You are right, our property does not have roll-in showers and we understand that this was inconvenient for you. There is no excuse why your room was not cleaned to satisfaction and we will address this matter with housekeeping. Please bear with us as we are currently undergoing a complete design overhaul of the hotel. We are working with a professional interior designer who is helping us update the public areas and guest rooms. Please give us another chance and we will not disappoint you!

Regards,
GM

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Reviewed 21 November 2013

The hotel exterior was typical of those being in an industrial/lower quality are of the city. However the interior was excellent, the lobby was very nice and the room I stayed in for one night was comfortable and clean. However their inability to get me a non-smoking room as was booked by another for me, was the reason I left. My leaqving actually worked out for the best. I was in a conference room at another Best Western and stayed at a hotel across from the conference hotel.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Best Western
Thank James2035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Sam Houston Inn & Suites

Address: 8049 N Sam Houston Pkwy W, Houston, TX 77064
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #207 of 517 Hotels in Houston
Price Range: £61 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sam Houston Inn & Suites 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
The BEST WESTERN PLUS Sam Houston Inn & Suites welcomes you to Houston! Our beautiful newly renovated facility is designed to meet the needs of both the corporate and leisure traveler with each room offering standard features such as complimentary high-speed Internet connectivity, micro-fridge, coffee maker, full size ironing board and iron, hairdryer, spacious work desk and a 37-inch HD LCD television with over 30 channels including a free movie channel. In addition, we offer a business center (free to our guests), fitness room, guest laundry, conference room, outdoor pool, complimentary breakfast bar, and coffee each morning. Enjoy the excitement of live horse racing from late January through early May just minutes from the property. The Sam Houston Race Park also hosts concerts throughout the year ranging from genres like Country to Electronic Dance Music! The BEST WESTERN PLUS Sam Houston Inn & Suites offers excellent facilities and amenities. Our staff is eager to help create the greatest lodging experience while visiting the beautiful city of Houston ... more   less 
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