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“Very unsafe & Loud Hotel”

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Best Western Plus Sam Houston Inn & Suites
Ranked #189 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 5 June 2014

Overall experience was horrible from top to bottom, the police were at the establishment twice over a 24 hour period due to violence. The security issues were scary and an extremely loud and outdated facility from top to bottom. The ownership group was loud and berated several people in the front lobby.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Eugene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURINDERK8049, General Manager at Best Western Plus Sam Houston Inn & Suites, responded to this reviewResponded 11 June 2014

Hello Sir,

First of all, I would like to apologize for your unsatisfactory stay. I wanted to explain why the police were present at the hotel. They were only at the property in the morning, as I was the one speaking to them. They were here on routine call for a guest that needed a special escort to their next destination. This was not a criminal situation in anyway. The guest and the police had a pre-exisitng agreement between themselves and we complied as necessary.

Second, we are a newly renovated facility. During you stay, there was work being done in the lobby that has since been completed. I apologize if our contractors inconvenienced you. I can assure you that none of the ownership berated anybody in the lobby. The owner has a naturally loud voice, but he is not an aggressive individual. He was discussing pricing with a contractor that we have worked with for over 6 years. We place high value on all of our business relationships and berating others is not how we operate. I'm sorry if that was the impression that our hotel portrayed. I hope that you will give us another chance if you are ever back in our neighborhood.

Regards,
Surinder Kaur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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77 - 83 of 109 reviews

Reviewed 19 May 2014

great place for an overnight business trip because of the location - near lots of great restaurants, shopping, and my office. Always clean and has a really friendly and helpful staff. I always feel totally safe traveling alone and staying here.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank eschmitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURINDERK8049, General Manager at Best Western Plus Sam Houston Inn & Suites, responded to this reviewResponded 11 June 2014

Hello Madam,

Thank you for taking the time to review our hotel. We are extremely glad that you enjoyed your stay and we hope to see you soon. You are always a valued guest at our hotel!

Regards,
Surinder Kaur

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Reviewed 15 May 2014

First class hospitality Fabulous suite for the price of most rooms Even though we were there for business, felt like a lux vacation Upscale restaurant walking distance Just a lovely stay, I certainly hope I have business in the Houston area again

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
Thank Pamela Gayle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURINDERK8049, General Manager at Best Western Plus Sam Houston Inn & Suites, responded to this reviewResponded 11 June 2014

Hello Sir,

Thank you for your review. We are very glad that you enjoyed your stay with us. We CERTAINLY hope you have business in Houston again so we can help make your travel plans just a little bit easier anyway we can. We'll see you soon!

Regards,
Surinder Kaur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

The staff is super friendly. Hotel is nice and clean. Breakfast was above average for a continental breakfast. Would stay there again. If you're attending the races, this hotel is very convenient. You can skip the restaurant across the street though - Abuelo's - it is not part of the chain of restaurants. This one is more like fast food.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Best Western
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SURINDERK8049, General Manager at Best Western Plus Sam Houston Inn & Suites, responded to this reviewResponded 11 June 2014

Hello Sir,

Thank you for your valuable input. We always enjoy hosting the patrons of the Sam Houston Race Park. It is always exciting to hear about the various events that our guests attend there. Our staff would also like to extend their gratitude for your recognition. They try very hard to beat the expectations of every guest and feedback like this gives them even more motivation to do better. Please come see us again soon!

Regards,
Surinder Kaur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

We were given a smoking room after we had asked for non smoking room when we made our reservations. The room smelled so bad that we had trouble sleeping. Other than that, the stay was OK. The staff was not able to offer us another room. The hotel was relatively clean, the staff was friendly, the breakfast was OK. I would stay at a Best western, but not at this one.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank Mario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Extremely polite and friendly staff. Enjoyed the large room and easy access. I have had bad experiences in the past, but in the recent stays in Abilene and here in Houston, I have been so pleasantly surprised with the rooms and the staff.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

I chose this place because company discount. One of the worst hotel experience I ever had. The sheets are dirty, elevator is slow. I don't like their service either; I felt they don't really care about their customer.

  • Stayed: March 2014, travelled on business
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Thank CKC0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Sam Houston Inn & Suites

Address: 8049 N Sam Houston Pkwy W, Houston, TX 77064-3456
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #189 of 518 Hotels in Houston
Price Range: £64 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sam Houston Inn & Suites 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
The BEST WESTERN PLUS Sam Houston Inn & Suites welcomes you to Houston! Our beautiful newly renovated facility is designed to meet the needs of both the corporate and leisure traveler with each room offering standard features such as complimentary high-speed Internet connectivity, micro-fridge, coffee maker, full size ironing board and iron, hairdryer, spacious work desk and a 37-inch HD LCD television with over 30 channels including a free movie channel. In addition, we offer a business center (free to our guests), fitness room, guest laundry, conference room, outdoor pool, complimentary breakfast bar, and coffee each morning. Enjoy the excitement of live horse racing from late January through early May just minutes from the property. The Sam Houston Race Park also hosts concerts throughout the year ranging from genres like Country to Electronic Dance Music! The BEST WESTERN PLUS Sam Houston Inn & Suites offers excellent facilities and amenities. Our staff is eager to help create the greatest lodging experience while visiting the beautiful city of Houston ... more   less 
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