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“Great stay every time; EXCELLENT CUSTOMER SERVICE!”

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Hilton Garden Inn Houston Westbelt
Ranked #135 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 13 July 2014

We really love staying at this hotel, in particular because it is centrally located to many places in town, close to the downtown area, and love the cultural effects of being in Houston’s China Town District. Plus, it’s always very tranquil and quiet; for those needing a good night’s sleep. Most of all, we really enjoy and appreciate the great service of the staff! Everyone is always so friendly, helpful, and supportive; members of the staff even speak different languages. If one person doesn’t have an answer for your question, they will immediately find someone who can answer the question for you.

Anytime we’ve stay @ the hotel, the staff has made accommodations for us, inclusive of reassuring us of room availability; even if we were arriving a little later than expected, and always honor our requests for various necessities; extra towels, additional blanket, conditioner, soap, coffee, tea, etc. I cannot speak enough about the ‘Exceptional Service’. Everyone makes you feel like you are @ home, away from home. There’s a great guy named Cory who works @ the front desk, and they have the absolute best breakfast chef ever! Additionally, they have various accommodations, in room; fridge, microwave, coffee maker, hair dyer, room service, etc., in hotel; gym, pool, office; for business needs, wifi, laundry service, etc., and handicap accessible also. Safe area!

You will not regret your stay… Enjoy!

Room Tip: It’s always good to call the hotel first to confirm availability, and know the room type you want; o...
  • Stayed: February 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 - 201 of 331 reviews

Reviewed 8 July 2014

We arrived after a long trip and were glad the check in was fast and professional. We walked out the side entrance of the hotel, between large buildings and found ourselves on a plaza with plenty of Asian restaurants for a bite to eat. Our room was on the second floor had a good shower and a soft bed. The room was clean and smelled nice.

  • Stayed: June 2014, travelled as a couple
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1  Thank Dutchkathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

Great little gem on the west side of Houston. Staff was very friendly and knowledgeable about the area. The hotel is located in the Asian district, and a plethora of good local dining options. The room was a pretty good size and it was very clean. Breakfast the next morning had a variety of hot and cold items, including grits (for us southerners that's always a plus.)

Will definitely stay here again

Stayed: February 2014
Thank Dwoody83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

I would stay elsewhere. The staff at this hotel is not only incompetent, but don't care, and Lie. I have had nothing but problems at this hotel. I have stayed at many hilton properties, this is property is the only one I had to call Hilton to get resolution!

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank MortgageGod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

Excellent service, attention and hospitality that makes ... Hilton Garden INN preferred over all other. Perfect when having meetings in the Westchase District, plus you have the Chinese district very close which serves excellent Asian cuisine.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank Eduardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Staff greeted and helped me immediately when i entered they went out of the way to take care of any thing I may have needed no matter how small. I needed a safety pin and they dug and searched until they found one for me. it got me some brownie points with the wife. Thanks. Check out was easy and they even let me stay past check out time. As Always it was the service I have come to expect and enjoy from Hilton.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Stephen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Calling all business travelers: this is an exceptional property in the Westchase area. Friendly, super attentive staff, clean rooms, great restaurant and bar, made to order breakfast. Easy access to major transportation corridors and local restaurants. Walking distance to local park if you enjoy exercising outside.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Marc N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston Westbelt

Address: 6855 W Sam Houston Pkwy S, Houston, TX 77072-5215
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Houston
Price Range: £79 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston Westbelt 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located on West Sam Houston Parkway South in Houston, Texas, our hotel provides convenient access to Beltway 8, Highway 59 and Interstates 10 and 45. Drive about 30 minutes to Houston Intercontinental or William P. Hobby airports.Unwind in the Pavilion Lounge with a drink or in the fitness center with a workout. We offer dinner at the Great American Grill®, evening room service and quick meals from the 24-hour Pavilion Pantry®. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Westbelt Hotel Houston
Hilton Houston
Houston Hilton

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