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“Great location and friendly staff!”

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Hotel Indigo Houston at the Galleria
Ranked #44 of 504 Hotels in Houston
Certificate of Excellence
Level Contributor
3 reviews
“Great location and friendly staff!”
4 of 5 bubbles Reviewed 19 August 2013

Nicely situated near the galleria. Not a big business hotel opposed to most of the other hotels around, more of a quiet boutique like hotel.
Friendly and personal staff in the reception.
The negative part is a very lousy wireless internet connection and a very boring restaurant with a very limited set of dishes.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lars F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imakasly, General Manager at Hotel Indigo Houston at the Galleria, responded to this review, 20 August 2013
Thank you for such kind words within your review and for the recognition of noticing our quiet boutique style hotel that separates us from other surrounding hotels. Yes, we do have a small, limited restaurant area. Thank you again!! S.Bowden
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590 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
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English first
Washington DC, District of Columbia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 17 August 2013 via mobile

In booking my reservation in advance I made a couple of calls to attempt to arrange special service(s) if available for a friend traveling with me for his birthday. When I phoned the hotel the staff seemed not interested in making a special moment for us at this hotel. Whether if we paid for something or recieved a simple card or at least a happy birthday...something would have been nice. I called the day of arrival in the evening of Friday, August 16, 2013 between 16:00-17:30 and a gentlemen who addressed himself as a supervisor or manager of reception or "front desk" to inquire again to see what can be done. He said things like that must be arranged in advance and I explained that I have been trying for over a week close to 500 hundred miles away by phone to no avail. Then the gentlemen said he was sorry for the misinformation that the other associates provided and would provide 2 breakfasts for my 4 guests. Keep in mind we have 2 rooms, 4 total people. Then I said ok and he immediately went to stating that I should have my appropriate rate verification card ( I am an
associate for the IHG at another property). I said, "yes, of coarse I have it." And later the gentlemen just hung the phone up on me. My friends and I decided that wasnt going to effect our weekend. Hours later as we finally made it to Houston, TX from Gulfport, MS and New Orleans, LA we were greeted by a female working over-night I can be contacted for the names of the individuals. She instantly just said, "I need your employee card, ID, and credit card" Not even a wrlcome or anything. As I provided all documentation she proceeded to say, "ya'll betta behave with this rate." I then briefly recapped with the lady regarding the call experience with the previous shift when hours earlier I phoned the hotel. As I asked her how I can appropriately express my comment and feedback, she just said, "with this rate who really can't and shouldn't complain." I told her, "despite a rate plan or affiliation all guests should be spoken to and treated equally and with respect." In the morning, I spoke with a gentlemen who I spoke with working the mornig shift and expressed my comments and he was understanding and apologetic and very friendly. I then went to the restaurant and had breakfast with 1 of my friends. That is the only good part of our stay. Teresa and Matt are the only friendly staff I encountered and who were genuine and professional. All other interaction have prevented us not only drom this location at Hotel Indigo in Houston, but Hotel Indigo in general. Over all, if you are not looking for a "service" hotel this in that regard is just ok. However, special occasions etc...do not stay here.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imakasly, General Manager at Hotel Indigo Houston at the Galleria, responded to this review, 19 August 2013
Greetings! First of all, I want to express my apology for all the issues you had encountered. Second, I want to thank you for detailing this review as it is time stamped in order for me to associate the issues you encountered with the correct Associates you had contact with. For sure, I will take actions based upon your comments. Again, my apologies and I can guarantee you this will be addressed. S.Bowden (GM)
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Lake Charles, LA
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 13 August 2013

I have stayed here multiple times and enjoyed every visit! They have a very welcoming staff and always maintain a beautiful interior & exterior. The rooms are modest in size and quite comfortable. Within walking distance of the Galleria & no valet parking fee!!! Another plus --- super cute cafe in the lobby area!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kittiecatshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imakasly, General Manager at Hotel Indigo Houston at the Galleria, responded to this review, 15 August 2013
Thank you for such good comments within your review. I really appreciate this and will share your comments with our staff members. Thank you again! S.Bowden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Groves, Texas
2 reviews
5 of 5 bubbles Reviewed 7 August 2013

This hotel continues to outshine the rest. We stay here repeatedly and look forward to returning each time. They don't follow the same decor as the other hotels do. The staff is always friendly and accommodating. They have raised our expectations of what a great night stay should be! You won't be disappointed choosing any one of their locations to stay. Especially this one at the Galleria. It's centrally located to lots of shops and eateries and right around the corner of the Galleria. Do yourself a favor and stay just one night. After that you'll see what all the talk is about....

Room Tip: All rooms are great no matter what you pick. We just prefer the King Executive Suite.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bwhitsonjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imakasly, General Manager at Hotel Indigo Houston at the Galleria, responded to this review, 9 August 2013
Thank you for such an AWESOME review! Not only do I appreciate your comments, I am truly honored that you are a returning guest of ours. I really appreciate your detail feeback as I will share this with our entire staff! Thank you! S.Bowden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 August 2013

I recently had to travel and work in Houston for 2 weeks. I stayed at the Indigo during this stay. While the hotel is beautifully decorated and comfortable, the BEST things about this hotel is the Front Desk employees, especially Carl. Carl ALWAYS went out of his way to make sure we were enjoying our stay and went above and beyond with ANY requests we had:) This hotel is lucky to have such a friendly and conscientious employee who is the first person to greet the guests as they walk through the door. Carl made us feel like The Indigo was our home away from home.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacie26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imakasly, General Manager at Hotel Indigo Houston at the Galleria, responded to this review, 9 August 2013
I must say, Carl will be happy to read your review! On the behalf of the hotel, I appreciate your comments, as I will share them with our staff members! Thank you so much! SBowden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 4 August 2013 via mobile

I have stayed at this hotel twice already its in a great location very clean bed was very comfortable plus free parking hard to get that in Houston.
Near great restaurants and the gallery. I would highly recommend this hotel I will stay here again very soon on my next trip to Houston.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jagtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imakasly, General Manager at Hotel Indigo Houston at the Galleria, responded to this review, 6 August 2013
Thank you for such positive words pertaining to your experience with us (twice)! I really appreciate this as I will share your comments with our team members. We look forward to having you stay with us in the near future! Thank you again. S.Bowden GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott, Arizona
Level Contributor
187 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 20 July 2013

We stayed here one night and fell in love with this hotel. This is NOT your typical hotel. The colors are bright, the room decors are unique in each room. The room that we stayed in was themed by a mural of blueberries on the wall. The colors were blues and whites. The furniture reminded us of a New England bed and breakfast. The breakfast at the cafe was delicious and at a reasonable price. You can walk to the Galleria but fell like you are at a vacation resort instead of a typical hotel.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrhackerott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imakasly, General Manager at Hotel Indigo Houston at the Galleria, responded to this review, 21 July 2013
Thank you for such a positive Review! I appreciate your recognition of the hotel's unique design that separates us from other hotels. I will share your comments with our staff members. Thank you again! S.Bowden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Houston at the Galleria

Property: Hotel Indigo Houston at the Galleria
Address: 5160 Hidalgo St, Galleria / Uptown, Houston, TX 77056-6404
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Family Hotel in Houston
#68 Romantic Hotel in Houston
#80 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Houston at the Galleria 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
The Hotel Indigo Houston at the Galleria is located in the trendy Houston Galleria neighborhood - at the heart of the Uptown District - home to this innovative Houston hotel. Let us Inspire You. Our non-smoking rooms have breathtaking decor, over sized beds, fluffy over sized pillows and cozy duvets. We have complimentary parking outside, as well as, complimentary high speed Internet hot spots inside the hotel. An inviting lobby and pub styled social area welcomes you into this Houston hotel. Relax and enjoy our quick service bistro (Cross Roads)for cutting edge cuisine, as we proudly brew Houston's local Dodd Coffee. Our meeting rooms are trendy and stylish - a perfect balance for business or social events. To experience Hotel Indigo Houston Galleria is to indulge in high peace. Like the uptown neighborhood, we are dedicated to pleasing you. You won't find a better fit than our Hotel in the Houston Galleria Uptown Area! ... more   less 
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Also Known As:
Indigo Houston At The Galleria Hotel Houston
Hotel Indigo Houston
Indigo Hotel Houston

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