I am so torn about this place because it was so bizarre, but I can tell you that the bad outweighs the good. I arrived late in the evening, tired, and was ignored for a while even though 2 ladies stood at the counter 2 feet from me having a conversation. When 1 of them finally looked up and addressed me, she was aloof and borderline rude. She got us checked in and after a series of questions I finally had the vital info you need when ckg in to a hotel, which basically was: no free breakfast, no pool, but there is a restaurant on site. Great! I'm hungry. Well, sorry, but we're closed, and even though the counter of the restaurant was 15 feet away and the case was packed with granola, muffins, and other snacks, she would not open it and give us a little something to eat. Hmmm... bad first impression.
However, the outside architecture was really nice and the lobby was a colorful, chic boutique-looking place that was light, airy and happy, so I was hopeful. Went up to the room and one key didn't work but thankfully the second did. No big deal. Opened the door and was confused. As you walk in, to the left, is a "kitchen" looking place with a 10' X 10' kitchen area with counters and cabinets on 3 sides, but there is no kitchen stuff except for your typical mini-fridge and a miniature coffee pot. Looking to the right of the hotel room is a desk, lamp and free internet. Cool. Straight ahead is a couch, a foot stool, a lounge chair and TV which make up a living room. Not plush and not overly comfortable, but a separate room from the bedroom, bath and "kitchen", so thats cool.
Then you walk on thru and there is a bedroom with an on-suite bathroom. The bedroom is what I would consider perfect, with the exception of the old TV. The bed is to die for, as is the bedding. The bathroom was cute and it had Aveda products, so that's definitely a bonus. The drawback to the bathroom -- the shower is unacceptable. It is only a shower, and the shower head is insufficient. Also, there is only one door and it is stationary, so it does not contain the water sufficiently from the shower. (my guess is that's why the shower head is purposely limited).
There is ALOT of wasted space in the room, and in the hotel for that matter, and my family members and I couldn't help ourselves from spending the next few days visually gutting the room and rehabbing it to maximize the amazing amount of space. That was fun and kept us entertained! lol..
Anyhow, will I be back. No. The nail in the coffin was food that I ordered the following night from the restaurant was inedible - greasy, nasty, low-quality garbage. And it was very high priced garbage I might add. I really just wanted to take it back and say thanks, but no thanks, but by then I had decided I was done with the Hotel Indigo and it wasn't worth dealing with the folks at the front desk or the restaurant any further.
I must admit, however, that if you are in Houston to shop til you drop at the Galleria, you can't beat the location without paying the really big bucks at the Westin. And the rooms were indeed quiet and spacious.
