While the hotel is clean and lovely, Once you pass the exceptional door staff, the service plummeted and expectations were not met. On arrival our expected room had to be changed to a smaller room though still a two room suite. When we reserved a suite with a kitchenette for our week stay we thought it bizarre to find a sink, microwave and full range top but no refrigerator other than the fully stocked micro minibar with no room for even the smallest restaurant leftovers leaving us to wonder how a person could actually use the kitchenette. The meager two cups of coffee offered for the Keurig were not replenished three days of our stay, I'm not a happy person without my morning coffee first thing. When I called to rectify the situation I finally reached someone after calling a third number only to be brought four green tea cups after a long wait with no apologies. I picked up our own supply and the grocery store. The rooms are also not well insulated from sound. Even though we were on the third floor I was woken several times a night by delivery trucks and staff taking out garbage. The hotel restaurant was busy and often made it difficult to find a parking spot since there was no area reserved for hotel guests. And not once during our stay did anyone on the staff ask how are stay was going. Maybe my expectations were too high, but the image presented on arrival was not carried out in any way, shape or form throughout our stay. If you have an extended stay and are looking for someplace with the comforts and conveniences of home, this is not the place.
- Official Description (provided by the hotel):
- A boutique hotel located in one of Houston’s most exclusive neighborhoods, Hotel Granduca Houston blends Italian sophistication with modern, personalized amenities, offering travelers a luxurious escape in one of the county’s most dynamic cities. Featuring 122 residential-style rooms and suites designed to evoke the grandeur of an Italian Palazzo, Hotel Granduca Houston boasts an award winning restaurant, Ristorante Cavour for upscale dining; Il Giardino for casual outdoor dining; an elegant ballroom, Salone Rialto; four state-of-the-art executive boardrooms; and an inviting Veranda and pool with adjacent fitness center. Hotel Granduca Houston and its sister property, Granduca Austin, are the only hotels in Texas to receive the Leading Hotels of the World distinction. Leading Hotels of the World is a private collection of independent, luxury hotels throughout the world. Hotel Granduca was conceived as part of Uptown Shopping Park, a European style outdoor shopping plaza, featuring fashionable shopping and restaurants, all adjacent to the hotel. For more a more comprehensive shopping, Hotel Granduca offers complimentary car services to the world acclaimed Houston Galleria and the new River Oaks Shopping Center in the hotel’s own Maserati. Designer boutiques and shops for men and women, fine-dining restaurants, cafes and entertainment and High-Fashion Luxury Shopping in Houston are all within minutes of Hotel Granduca. ... more less
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- Also Known As:
- Granduca Hotel Houston