The hotel has a nice pool and the rooms are decent but all of this was overshadowed by terrible service throughout our stay recently. We waited for more than an hour at the pool for a server and had to track one down who seemed annoyed that we wanted to order something. Delivery of the food was slow and follow-up non existent. The next morning our breakfast experience was horrible. Rude staff followed by extremely slow service and then in correct orders. We also were stranded at the mall for ninety minutes and repeatedly told the shuttle was five minutes away. We ended up taking a cab. We requested a newspaper that never arrived and the housekeeping staff came to clean our room at 430 pm when we were trying to get ready for dinner. Each time we tried to address our concerns with a manager we were told one would call because they were never on duty but that never happened. Instead we received a passive email after we returned home. I have to hope a city like Houston has much better options than this hotel
- Official Description (provided by the hotel):
- A boutique hotel located in one of Houston’s most exclusive neighborhoods, Hotel Granduca Houston blends Italian sophistication with modern, personalized amenities, offering travelers a luxurious escape in one of the county’s most dynamic cities. Featuring 122 residential-style rooms and suites designed to evoke the grandeur of an Italian Palazzo, Hotel Granduca Houston boasts an award winning restaurant, Ristorante Cavour for upscale dining; Il Giardino for casual outdoor dining; an elegant ballroom, Salone Rialto; four state-of-the-art executive boardrooms; and an inviting Veranda and pool with adjacent fitness center. Hotel Granduca Houston and its sister property, Granduca Austin, are the only hotels in Texas to receive the Leading Hotels of the World distinction. Leading Hotels of the World is a private collection of independent, luxury hotels throughout the world. Hotel Granduca was conceived as part of Uptown Shopping Park, a European style outdoor shopping plaza, featuring fashionable shopping and restaurants, all adjacent to the hotel. For more a more comprehensive shopping, Hotel Granduca offers complimentary car services to the world acclaimed Houston Galleria and the new River Oaks Shopping Center in the hotel’s own Maserati. Designer boutiques and shops for men and women, fine-dining restaurants, cafes and entertainment and High-Fashion Luxury Shopping in Houston are all within minutes of Hotel Granduca. ... more less
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- Also Known As:
- Granduca Hotel Houston