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“Nice rooms and staff, bad food and dull location”

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Hotel Granduca Houston
Ranked #2 of 504 Hotels in Houston
Certificate of Excellence
Baltimore, Maryland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice rooms and staff, bad food and dull location”
3 of 5 bubbles Reviewed 5 July 2014

I got a decent price online, and the hotel is quiet, clean, and has nice tubs, which I always appreciate. The decor is bland...very beige for what is supposed to be a high end hotel. For a hotel that is trying to seem Italian and for the size of the room service bill, I would have expected better food. The heirloom tomatoes on my expensive salad were two cherry tomato halves, not even two cherry tomatoes halved. The pizza had a soggy crust. The gelato was bland. It would have been a trek to go someplace else before my morning cab so I got a bagel with salmon and cream cheese, hard to ruin, right? Wrong! There was too much salmon while the egg was three wafer thin slices of a quail's egg and the cream cheese was the size of a cheap pat of butter...not enough for even a quarter of a bagel. For the price, stay some place that feels updated, has things to do nearby, and a decent restaurant.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeithGayler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna W, Front Office Manager at Hotel Granduca Houston, responded to this review, 7 July 2014
Dear Guest
Thank you so much for taking the time to write about your experience at Hotel Granduca.

Here at Hotel Granduca we take great pride in exceeding each guest's expectations, and we are sorry that we fell short during your visit. Rest assured that we value your input and will take your comments into account as we strive to provide the very best customer service, hospitality and dining experience.

We hope to have the opportunity to welcome you back to Hotel Granduca and to provide you with a memorable experience.

Kind regards,

Anna W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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729 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Friendswood, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

I am a very private person but felt the need to share. My daughter and I stayed here last year. It was her favorite trip...of all the places we visited. The staff recognized her health status as being grave....It was one of the last pleasure trips that she was able to make. We were immediately up-graded to a larger suite. Everyone was very kind without being over-diligent. She very much wanted to have a normal experience.

I have just received a beautiful bouquet of flowers with a very special card signed in person by staff which included a very generous donation to the Houston SPCA to honor the memory of my daughter. There are no words to express my gratitude.

As amazing as our visit originally was....this act of kindness puts this Hotel in a class above all others! The beauty of the Hotel which is marvelous does not compare to the awesome staff serving and caring for your every need.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna W, Front Office Manager at Hotel Granduca Houston, responded to this review, 7 July 2014
Dear Guest

Thank you so much for taking the time to write about your experience at Hotel Granduca.
We are honored that you chose to spend such precious time with us. We truly appreciate the opportunity to be or service and comfort.

Here at Hotel Granduca, we work hard to not only provide outstanding customer service, but to create a true sense of home-away-from home.

We hope to welcome you back to Hotel Granduca and we wish you all the best.

Kind regards,

Anna W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed 3 July 2014

My daughter chose the Granduca for her wedding celebration. Incredible experience, friendly and very helpful staff, beautiful surroundings and a Sunday brunch that has to be seen to be believed
Very, very satisfied and would highly recommend.

The suites are especially nice.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TCMcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna W, Front Office Manager at Hotel Granduca Houston, responded to this review, 7 July 2014
Dear Guest

Thank you so much for taking the time to write about your experience at Hotel Granduca. Here at Hotel Granduca, we take great pride in exceeding each guest's expectations and we are delighted that you enjoyed your stay.

We look forward to welcoming you back to Hotel Granduca soon.

Kind regards

Anna W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 20 June 2014

We attempted to stay here last weekend for a girls night and from the moment we walked in, the staff was not receptive us. Let me preface this by saying we are all in our 30s and so it was not like it was a crazy bunch of 20 year old college students trying to destroy the hotel! We had planned the entire weekend because of how how beautiful the hotel and pool were, and had spoken with the concierge and front desk multiple times. The fact that in all of her planning and discussing the weekend and accommodations, the "2 person per room minimum is fully enforced" never came up. No one really expects two double bed room to be for two people only. But know that it is enforced here. The hotel was beautiful, but everyone was very stuffy. If you are looking for a place to let loose and enjoy anything above a whisper, this place is not the place for you. You cannot bring any outside drink or food to the pool (and it is enforced) and the drinks by the pool are very expensive. The nicest thing they did for us was to refund us the money when we canceled our rooms. Fortunately Hotel ZaZa was more accommodating and ended up being the better choice for our fun weekend.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank cepw2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Grace G, General Manager at Hotel Granduca Houston, responded to this review, 27 June 2014
Dear Guest

Thank you for sharing your experience regarding your visit last weekend. We hope you will have a wonderful summer and we hope to see you again soon.

Best Regards
Mary Grace Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modesto, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

The Granduca Hotel exceeded my expectations. I was in Houston for business for a couple of days and based my reservation on the trip advisor ratings. I was pleasently suprised at the quality and size of the suite and the service level of the staff. We spent time in the bar area and outside by the pool. We enjoied the wine bar accross the street and the location for our business needs was excellent. Overall I would recommend the hotel to my friends and family.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Morty1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Grace G, General Manager at Hotel Granduca Houston, responded to this review, 27 June 2014
Dear Guest

Thank you for taking time to share your experience with us. We are so delighted you enjoyed the Granduca quality and attention to details as well our incredible staff at the bar and pool.

We hope you will plan to return again for your next business trip to Houston.

Very Sincerely

Mary Grace Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metairie, Louisiana
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

Great value for the class of hotel. Amenities are great and the staff were helpful and friendly. Valet was quick and we didn't have to wait for anything requested. I noticed that another review has been submitted by a party that stayed the exact time we were there. I remember these folks. They were INSANELY impatient and were obsessed with ice and seemed to go out of their way to send the staff in loops over ice. YES, ice. Reason I know so much about the ice is because they were obnoxiously loud and consistently complained about ice. Did I mention that they were ice snobs?

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sammi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna W, Front Office Manager at Hotel Granduca Houston, responded to this review, 10 June 2014
Thank you so much for taking the time to write about your experience at Hotel Granduca. Here at Granduca we take great pride in exceeding each and guest's expectations. We are thrilled that you enjoyed your stay and we look forward to welcoming you back to Hotel Granduca soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
1 review
2 of 5 bubbles Reviewed 26 May 2014

The management of this hotel does not understand the level of service that should be provided for the prices charged. The phone rings eternally at the valet. The "kitchenette" accommodations are very shabby. And they do not seem to understand that in Houston, especially in late May, the guests may want to be able to get ice in their rooms.

They do not have ice machines available for self-service. The ice machine is tucked away in a back-of-house area not available to the guests, so you have to call the front desk and ask for ice to be delivered to your room. The staff doesn't understand that when a guest wants an iced beverage, they probably want the ice right away, which is why even a Motel 6 can arrange for an ice machine so that the guests can get ice any time immediately.

I ordered ice three times. Thursday night, after two calls, the ice showed up in 20 minutes. Friday morning, it took 51 minutes for the ice to arrive. After this experience, I wrote a note about the situation addressed to the Manager on Duty, and delivered it care of the front desk. I stayed there three more nights, and got zero acknowledgment of my note. Zero response, zero attempt at recovery. In one ear and out the other. Who cares that we're paying $300/night for six nights.

We did order ice one more time, this morning, and their delivery time was whittled down to 43 minutes. Apparently this is an acceptable service standard at Hotel Granduca.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vegasreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna W, Front Office Manager at Hotel Granduca Houston, responded to this review, 28 May 2014
Thank you for taking the time to respond to our survey. Here at Granduca we take great pride in our customer service and we regret that we failed to meet your expectations.

Please be assured that we are investigating the delay with the ice delivery.

We hope that we will have the opportunity to welcome you back to Granduca and to exceed your expectations the next time.

Kind regards,
Anna W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Granduca Houston

Property: Hotel Granduca Houston
Address: 1080 Uptown Park Blvd, Houston, TX 77056-3202
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Houston
#8 Romantic Hotel in Houston
#31 Business Hotel in Houston
#65 Family Hotel in Houston
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Granduca Houston 5*
Number of rooms: 122
Official Description (provided by the hotel):
A boutique hotel located in one of Houston’s most exclusive neighborhoods, Hotel Granduca Houston blends Italian sophistication with modern, personalized amenities, offering travelers a luxurious escape in one of the county’s most dynamic cities. Featuring 122 residential-style rooms and suites designed to evoke the grandeur of an Italian Palazzo, Hotel Granduca Houston boasts an award winning restaurant, Ristorante Cavour for upscale dining; Il Giardino for casual outdoor dining; an elegant ballroom, Salone Rialto; four state-of-the-art executive boardrooms; and an inviting Veranda and pool with adjacent fitness center. Hotel Granduca Houston and its sister property, Granduca Austin, are the only hotels in Texas to receive the Leading Hotels of the World distinction. Leading Hotels of the World is a private collection of independent, luxury hotels throughout the world. Hotel Granduca was conceived as part of Uptown Shopping Park, a European style outdoor shopping plaza, featuring fashionable shopping and restaurants, all adjacent to the hotel. For more a more comprehensive shopping, Hotel Granduca offers complimentary car services to the world acclaimed Houston Galleria and the new River Oaks Shopping Center in the hotel’s own Maserati. Designer boutiques and shops for men and women, fine-dining restaurants, cafes and entertainment and High-Fashion Luxury Shopping in Houston are all within minutes of Hotel Granduca. ... more   less 
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Also Known As:
Granduca Hotel Houston

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