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“Very friendly staff, clean, but a little loud” 4 of 5 bubbles
Review of Hampton Inn & Suites Houston-Bush Intercontinental Airport

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Hampton Inn & Suites Houston-Bush Intercontinental Airport
Ranked #77 of 501 Hotels in Houston
Fayetteville, Arkansas
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very friendly staff, clean, but a little loud”
4 of 5 bubbles Reviewed 8 May 2014

It's an airport hotel, so it's convenient but a bit loud. Very clean, though, and great customer service. Luckily, I can sleep through almost anything. Would stay again, but light sleepers might want to look elsewhere.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jvw10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TasneemHussain, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, 21 May 2014
Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to participate in our Guest Satisfaction Survey Process. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so gracious with our survey and I will be sure to pass this on to our staff during our daily huddles.

Again, thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and thank you for participating in our Guest Satisfaction Survey! Please come back and see us and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
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English first
St. Louis, United States
1 review
3 of 5 bubbles Reviewed 7 May 2014

The hotel was ok but my entrance light did not work and my closet door came off. I was told maintenance would not be in until Monday so it wasn't fixed all weekend. Hampton had no problem taking my money over the weekend but they couldn't fix the room.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Scotty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TasneemHussain, Front Office Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, 21 May 2014
Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. I sincerely apologize for any inconveniences that you might have encountered during your stay with us.

We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to comment on your recent visit with us. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued members.

Please accept my sincerest of apologies for any issues that you might have had during your stay with us. Was there anything else we may do on your next visit so that you are Extremely Satisfied? If you are not Extremely Satisfied then we have failed you. Our goal is to not fail any guest.

Again, thank you for choosing the Hampton Inn & Suites Bush Airport. We hope to get a chance to show you the excellent service I know we can deliver in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

This hotel has an extremely helpful staff, clean rooms and pool area and fairly quiet considering the proximity to the airport. We loved that they provided earplugs for very light sleepers! Within walking distance to several fast food restaurants and we felt safe walking around during the day.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Utahwoman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TasneemHussain, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, 21 May 2014
Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to participate in our Guest Satisfaction Survey Process. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so gracious with our survey and I will be sure to pass this on to our staff during our daily huddles.

Again, thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and thank you for participating in our Guest Satisfaction Survey! Please come back and see us and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 4 May 2014

Hotel is in good condition and located very close to IAH, thus very convenient for taking early morning flights. With poor soundproofing on the windows, flight departures are extremely loud. Fortunately there are very few departures in the 11 pm to 5 am window. Staff was friendly, service helpful, and the free breakfast quality was reasonable. Would suggest other hotels in the area farther southward on JFK Blvd., away fro the end of the runway.

  • Stayed April 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TasneemHussain, Front Office Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, 21 May 2014
Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to comment on your stay with us. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so kind with your comments and I will be sure to pass this on to our staff during our daily huddles. It truly is an honor when our guests let us know how we are doing and that we are treating you well. You are the reason why we are here and thank you again for letting us know your stay was fantastic.

Thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and for commenting on your stay with us! Have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 April 2014 via mobile

Very nice hotel stay, clean rooms and beds. However, you can definitely tell you are staying at the airport by the sound of plane flying in. And maybe it's just because I'm Canadian but the customer service is not up to par especially when it comes to the timely manner of the hotel shuttle in the morning....

Stayed April 2014, travelled with friends
Helpful?
1 Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TasneemHussain, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, 21 May 2014
Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to participate in our Guest Satisfaction Survey Process. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so gracious with our survey and I will be sure to pass this on to our staff during our daily huddles.

Again, thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and thank you for participating in our Guest Satisfaction Survey! Please come back and see us and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

The IAH Hampton Inn is where I stay when in the Houston area; the proximity to the airport and complimentary shuttle are a real bonus. Without fail the staff has always been friendly, attentive and helpful. In spite of being so close to the airport I always get a good night sleep.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TasneemHussain, Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, 15 May 2014
Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to participate in our Guest Satisfaction Survey Process. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so gracious with our survey and I will be sure to pass this on to our staff during our daily huddles.

Again, thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and thank you for participating in our Guest Satisfaction Survey! Please come back and see us and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 9 April 2014

Had an overnight in Houston, and Hampton definitely met all expectations. Great location for the airport, clean, extremely quiet. I had the fresh breakfast waffle, and it was a real treat. The breakfast buffet area was very clean, and everything looked fresh.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Gwen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TasneemHussain, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, 15 May 2014
Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to participate in our Guest Satisfaction Survey Process. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so gracious with our survey and I will be sure to pass this on to our staff during our daily huddles.

Again, thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and thank you for participating in our Guest Satisfaction Survey! Please come back and see us and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Houston-Bush Intercontinental Airport

Property: Hampton Inn & Suites Houston-Bush Intercontinental Airport
Address: 15831 John F Kennedy Blvd, Houston, TX 77032-2317
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#52 Romantic Hotel in Houston
#97 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn & Suites Houston-Bush Intercontinental Airport 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Relax in your spacious guest room or suite at Hampton Inn & Suites Houston-Bush Intercontinental Airport, a 98-room property located near three major freeways and one mile from the airport. Enjoy free airport pick-up and drop-off with our shuttle service operated Monday thru Friday 4 AM to 11 PM and Saturday thru Sunday 5 AM to 11 PM. Whether you’re here for business or enjoying a family vacation, you’ll get free internet access, free access to the pool and fitness room, and Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. ... more   less 
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Also Known As:
Hampton Inn And Suites Houston-Bush Intercontinental Airport
Hampton Inn & Suites Houston-Bush Intercontinental Airport Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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