Had the opportunity to stay at this property this week. Must say that I loved the property as a whole. I had a suite on the 6th floor. At $309/night, I found that to be a good price. Bed was comfortable, air conditioning worked great and the hotel, while full, was fairly quiet. I recommend the hotel based on the sleep quality and the overall property appearance. One area for improvement is in the fitness area. The elliptical trainers, Life Fitness, were a very old model. I found them outdated for a property of this magnitude. There also was not a fitness ball in gym. I found that odd as well. One big area for improvement is in service at the front desk. The overall friendliness lacked polish, but what really stood out was when I asked for assistance with car service back to Bush airport. I spoke with someone Wednesday nite about the car service. She told me what company they used and asked for my number so they could call. After an hour I did not hear from them. I called the front desk around 9:30 to ask for help again and was told that they had no recommendation but that there were cabs available. After telling her I was not interested in a cab (bad experience in Houston), she told me I could look up in the phone book for a couple of companies and then put me on hold. She came back and said she would give me a number to call and I could set it up. While I don't mind making the call, a property this exclusive should be working to accommodate their guest. I will be traveling back to Houston but will weigh my other choices on hotels.
- Official Description (provided by the hotel):
- A luxury hotel including Monarch Bistro, pool, fitness center, and ZaSpa with a pet-friendly policy located in Museum District Houston. Known for sophisticated service and modern interior. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Zaza Houston