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Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow
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Reviews (185)
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All reviewspancake makerfront deskstarted staying hereroad constructionsoft pillowsexcellent accommodationsclean hotelaround midnightfree breakfaststayed two nightsthe hotel is conveniently locatedpool and hot tubthe breakfast arealate checkevery morningbeds were comfortablebusiness trip
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173 - 178 of 185 reviews
Reviewed 8 August 2014

WE stayed here. We are a large family and have to rent two rooms. We normally get weird looks when we go places. But, the staff here were great!!! They treated us as they would anyone else. The manager was awesome and always asked how we were. We came in late one night and they have security cameras. They immediately came to open the back door for us. The next day we came in late and the staff would come around to make sure we made it in safely. They refilled breakfast because my kids were sure to empty everything quickly. The manager greeted us at breakfast every morning with a huge smile. We felt so at home. The kids didn't even was to leave because they said that the manager wanted them to stay lol. We will definitely be returning to this hotel whenever we are in Houston!!!!!

Room Tip: we had a suite on the first floor. could not hear anyone else.Nice solid walls
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow, responded to this reviewResponded 11 August 2014

We appreciate the great comments. We know we have a brand new building, but it is jut as important to make sure our service matches. Thank you and I will pass on the feedback to the staff.

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Reviewed 8 August 2014

I travel a lot for business and as an IHG member, I utilize all the facilities. This hotel is new, clean and the staff is friendly. The fitness center has free weights up to #40, which you normally don't see. I also like the fact you can use the wireless or use the Ethernet connection. Since I download a lot of files for work, this is much faster. I've stayed at 'newly remodeled' IHG facilities and find the wireless very sluggish during peak hours. This is a wonderful feature for me. Andy at the front desk, was very helpful in locating restaurants. You do have to drive a bit to find dining facilities that aren't fast food. I will stay at this facility again when traveling to Houston in the future.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 1004Nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow, responded to this reviewResponded 11 August 2014

Thank you very much for your feedback. We focus on what is important to the business traveler and are very happy to see it is working. We look forward to your next visit.

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Reviewed 31 July 2014

Great new hotel. Apparently, they just opened and it is a very nice and comfortable. Allison at the front desk was so professional and welcoming. The rooms are roomy and well appointed. I will return when in Houston.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank jdodson927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow, responded to this reviewResponded 4 August 2014

Thank you very much for your great comment and review. We just recently opened and appreciate the feedback to help us improve. I will share your comments with the staff. We look forward to your next visit.

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Reviewed 2 December 2017 via mobile
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Stayed: December 2017, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow, responded to this reviewResponded 8 December 2017

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Reviewed 15 November 2016
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  • Stayed: January 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert M, General Manager at Holiday Inn Express Hotel & Suites Houston Northwest-Brookhollow, responded to this reviewResponded 17 November 2016

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