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“Average for a Courtyard by Marriott Property”

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Courtyard Houston by The Galleria
Ranked #147 of 507 Hotels in Houston
GreenLeadersBronze level
Atlanta, Georgia
Level Contributor
737 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Average for a Courtyard by Marriott Property”
Reviewed 3 June 2012

As a platinum member with Marriott you come to expect a certain level of service and comfort when staying in one of their hotels. Recently I stayed at this location for the 2nd time within the past year. While its not a terribile hotel its certainly nothing special either.

I was given a standard room versus upgraded room. The sofa had severe sagging meaning that when you sat down you felt as thought you were going to fall and hit the floor. The bed was a standard marriott bed and it had the standard bathroom.

The internet was average but nothing too fast. The breakfast was decent with the standard omelet bar, cereal and breakfast meats. This is not included as part of the standard rate.

  • Stayed April 2012, travelled on business
    • Value
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Helpful?
Thank ddmullis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanGomez, General Manager at Courtyard Houston by The Galleria, responded to this review, 6 June 2012
Dear ddmullis,

Thank you for your feedback regarding your stay at the Courtyard by Marriott - Houston Galleria. As a Marriott Rewards Platinum Elite member, we value your opinion as you frequent our hotels. I have reviewed your comments and I am ensuring that we review the items not satisfactory in the guest room mentioned in the feedback so we can ensure future guests have a great experience in that room. We thrive to be the best and if you would like to contact my office directly at 832-325-6352, I would love to hear any further feedback you may have.

Thank you again for your feedback and your loyalty to Marriott. I hope to hear from you and look forward to your returned visit to Houston and the Courtyard by Marriott - Houston Galleria.

Daniel Gomez
General Manager
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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English first
Ponte Vedra Beach, Florida
Level Contributor
121 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 1 June 2012

The rooms and common spaces were very clean, and bed was comfortable. I did not run into any unpleasant employees; rather, they were all very delightful and helpful. The breakfast buffett was one of the better ones I've seen.

Location was good, but it can be a bit awkward to find as it's between buildings and accessed by more of an alley than a street.

  • Stayed May 2012, travelled on business
    • Value
    • Location
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    • Rooms
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Helpful?
Thank citrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanGomez, General Manager at Courtyard Houston by The Galleria, responded to this review, 5 June 2012
Thank you for your recent stay at the Courtyard by Marriott - Houston Galleria. I am pleased to know that you enjoyed your stay with us and that you found every employee pleasant! It is our goal to satisfy every guest, every day, every stay! Thank you again for your feedback and we look forward to your return visit to Houston and the Courtyard by Marriott - Houston Galleria.

Daniel Gomez
General Manager
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Los Angeles, California
Level Contributor
79 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 17 May 2012

The title says it in a nutshell. This hotel, although admittedly tough to spot sandwiched in between other buildings with an alley entrance, has all the basic business traveler necessities. These days, any hotel with free in-room Internet, both wired and wireless, is great. Hotel parking at $15/day is manageable compared to triple that rate I've paid in other city downtown areas across the country. The breakfast buffet with omelette station is a nice step up from continental breakfast if you don't mind the $16 bill. The Galleria location is great with many shops and restaurants in easy walking distance. The staff was great and cheerful in a Stepford Wives way that you hope for when staying in a hotel. The lounge area with full bar rounded out what I like to see so overall it gets my recommendation.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mboileau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanGomez, General Manager at Courtyard Houston by The Galleria, responded to this review, 18 May 2012
Dear mboileau,

Thank you for the time you took to review the Courtyard by Marriott - Houston Galleria. I am pleased to know that your overall experience was great and that we met your expecatations. I am also very pleased that the staff treated you the way you would like to be as that is important to our hotel. Once again thank you for recommendation and we look forward to your returned trip to Houston and the Courtyard by Marriott - Houston Galleria!
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Hong Kong, China
Level Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 9 May 2012

The staff were very helpful and that really made all the differnece - helping me with taxis and general info, and getting me some fruit when I missed breakfast. Rooms were clean, comfortable and well maintained and the wireless internet was fast. Good option for business. The only disappointment was the pool, which is very small - too small for any kind of lap swimming.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank jctokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review, 10 May 2012
Thank you for taking the time to tell us about your most recent stay. We value your feedback. I'm glad that our staff was very helpful and that your room was clean. I'm sorry to hear you were disappointed in the pool. In the future, we do offer complimentary passes to all of our guests to Bally's Fitness. Bally's Fitness does have much larger pools that are designed for excersise and swimming laps. Please come back and see us the next time you are in the Houston area!
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Lancaster, Pennsylvania
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2012

We stayed here on a business trip. What a great staff and very clean, well-maintained rooms! We also held a training event using their meeting space. Being the trainer for our event, I had some nerves that everything would go smoothly! The Courtyard Houston Galleria made sure to keep me calm and assured me they were in control of whatever we needed. Also, during the event the catering staff was very attentive and made sure everything went smoothly.Thanks to Yesenia in sales and the entire sales / front desk / catering crew there, we will definitely see you when in the Houston area again! :)

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GinaGosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharagerber, Manager at Courtyard Houston by The Galleria, responded to this review, 9 May 2012
Thank you for your kind words and positive review! I'm so pleased to hear you enjoyed your stay and that your meeting was a HUGE success! We absolutely loved having you and would love for you to come back and visit us.

We look forward to seeing you again soon!

With warm regards,

Shara Gerber
Assistant General Manager
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Elkhorn, Wisconsin
Level Contributor
437 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 22 March 2012

This was a good hotel overall but had some issues with staffing after 10pm and before 5am. Housekeeping was slow but did a good job once they arrived. For business the amenities were good and always available.

Room Tip: Take a suite as it is worth the difference in price.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hildum, General Manager at Courtyard Houston by The Galleria, responded to this review, 26 March 2012
Thank you for taking the time to share some valuable feedback from your recent stay with us here at the Marriott Courtyard Houston by the Galleria. We appreciate you pointing out that we had some staffing issues during the late hours of your stay, and want you to know that we are using this as a training opportunity with our evening Night Audit Staff. We want to ensure that we do not inconvenience other guests moving forward with this same type of poor service.

That being said, we are glad to hear that you were happy with the hotel accommodations overall, and we hope to see you again the next time you are in the Houston area.

Sincerely,
Michael A. Hildum
General Manager
Courtyard by Marriott Houston by the Galleria
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Austin, TX
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 February 2012

We have stayed a many Marriott properties, and we found this one just average. It is an old property and it felt old. We were there on a Sunday night, which may not be the most exciting of times, but the bar/lounge was actually dreary. The location is good if shopping at the Galleria is in your plans.

  • Stayed January 2012, travelled with family
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Helpful?
Thank TXHillCountry10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hildum, General Manager at Courtyard Houston by The Galleria, responded to this review, 3 February 2012
Thank you for taking the time to give us some valuable feedback for your recent stay with us at the Courtyard by Marriott Houston by the Galleria. I am very disappointed to hear that our facility did not meet the exceptions you had.

Unfortunately the hotels lounge area and bar are not open on Sunday evenings, but are actually open Monday through Thursday. We do however have beer and wine available for purchase at the front desk 7 days a week. Our location is turning 5 years old this year, and we are scheduled to receive the new Courtyard Refreshing Business Bistro lobby next year, which will give our location a more updated feel with extra amenities.

Thank you again for taking the time to share your thoughts. We hope that the next time you are in the Houston area, that you will give us another try and allow us to fully meet the expectations you come to expect from the new Courtyard by Marriott brand.

Sincerely,

Michael A. Hildum
General Manager
Courtyard by Marriott Houston by the Galleria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Houston by The Galleria

Property: Courtyard Houston by The Galleria
Address: 2900 Sage Rd, Houston, TX 77056-6007
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Houston
#54 Business Hotel in Houston
#73 Family Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Houston by The Galleria 3*
Number of rooms: 184
Official Description (provided by the hotel):
Newly-renovated! The Courtyard Houston Galleria hotel has completed a full renovation! With stylish rooms and a new onsite Bistro, our hotel is a top choice among Houston Galleria hotels. Just one block from the Galleria Mall, our hotel offers rooms with plush Marriott bedding, free WiFi and flat-screen TVs with premium cable. Our King Rooms have pullout sofas and our Suites have convenient microwaves and mini-fridges. Our redesigned lobby is equipped with comfy seating and interactive GoBoard(R) with the latest news, traffic and weather. The highlight of our lobby is the brand-new Bistro where we're serving up healthy breakfast options and Starbucks coffee. Stop by in the evening for our delicious dinner menu and full bar. We're a great choice for meetings with flexible event space, custom catering options and A/V technology. Our outstanding service and new amenities truly set us apart from other Houston Galleria hotels. ... more   less 
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Also Known As:
Courtyard By Marriott Houston By The Galleria Hotel Houston
Courtyard Houston Galleria
Houston Marriott
Houston Courtyard

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