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“In the heart of Houston”

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Courtyard Houston by The Galleria
Ranked #144 of 506 Hotels in Houston
GreenLeadersBronze level
Dubai, United Arab Emirates
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“In the heart of Houston”
Reviewed 17 February 2014

The location is the key here. It is a 5 mins walk from The Galleria. All major restaurants and shopping is very close by.

The hotel has good facilities including parking ($16/day). It had also a coin-operated laundry room on 8th floor.

I stayed there with my spouse. Highly recommended if you want to stay at downtown. The staff is very welcoming and caring. The rooms are well kept but I would suggest not to depend on hotel restaurants because they may close at odd times.

Would be going there again if we are in that part of the world.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jzeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review, 19 February 2014
Thank you for taking the time to do a review on our hotel! We are so happy to hear your stay was great! We hope to see you back here soon if you do come back to this part of the world. Thank you again for allowing us to serve you.
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321 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
houston, tx
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 February 2014 via mobile

I really wanted to like this place, but it fell short. We arrived around 8pm, tired from our trip, ready to relax. Especially since we had our infant with us, that was due for a feeding. Unfortunately the front desk could not find our reservation, and suggested that perhaps we were confused and were at the wrong hotel. Then proceeded to explain that we would have to book and pay a second time, even though we had prepaid. Finally our reservation was found, the front desk was using the wrong confirmation number to look up our reservation. After what felt like 20 minutes, we were given our room. At this point our baby is upset and crying. Our room was suppose to have a king size bed. The bed was definitely not a king size. We have one at home and have stayed at multiple hotels with a king size bed, the bed was significantly smaller. The front desk insisted it was a king size. We were so tired we gave up and just dealt with the smaller bed.

The hotel is clean and maintained well.

Stayed February 2014, travelled with family
Helpful?
2 Thank ysnsmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review, 19 February 2014
Thank you for posting this review. I am sorry we fell short of your expecations regarding the bed size. All of our rooms with one bed in them are king mattresses from Serta. The rooms with two beds in them are queen size beds. I apologize if they still felt small to you and your family. In addition, I apologize for the check in issues you experienced. Thank you for the great comments about the cleanliness and maintaining of the hotel building. We will share that with our housekeeping and maintenance departments. Thank you again for staying with us and we hope you do come back and stay with us.
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Coppell
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 January 2014

Typical Marriott efficiency - smooth check-in (reservations made on-line before arrival), room immactulate, and staff friendly. Free Internet is always a nice too. Location is very convenient to the Galleria, and one can be downtown in about 10 minutes (without traffic, of course!). Close to Hobby Airport. All in all, a nice hotel money for the money.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darrel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review, 30 January 2014
Thank you for the review! We are so pleased your stay was great and meet all your expectations. We hope to see you back here again soon. Thank you for allowing us to serve you.
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Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2014

I have stayed many times at this hotel since 2007. It is conveniently located and has good accommodations.
A couple of months there were some issues regarding an accidental discharge of the hotel sprinklers. They seem to have fixed this and everything is working properly.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alejandro I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review, 24 January 2014
Thank you sir for the review of our hotel. We really enjoyed having you with us again. Like every hotel issues come about but it is how quickly you resolve them is what makes the difference. Thank you again for being a loyal customer to our hotel.
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Peachtree City, Georgia
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 17 January 2014

Stayed here for two nights in January '14 and did little but sleep at the hotel. The service was prompt and professional and the rooms were nice. I did notice what appeared to be some type of 'crumbs' around the desk area, which was a little disconcerting. The only other complaint I had was the 'hardness' of the pillows. I could not find one soft enough to use under my head. The alarm clocks were set way ahead and my 2nd morning wake up call was about 20 minutes late. Sometimes it's the little things that matter! I had breakfast the 2nd morning and it was the usual buffet and cook to order eggs, which was all pretty good. I was in meetings the entire trip at the Williams Tower, so I had a short walk each day. Overall, a decent hotel but nothing blew me away.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review, 24 January 2014
You are correct sir in saying the little things do make the difference. We will definitely look into the alarm clock issue and make sure we get that corrected. Thank you for letting us know. We will also find out why you had crumbs by your desk. Glad to hear everything else was great and we hope to see you back here again soon.
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Miami, Florida
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 January 2014

I was about upset my reward status wasn't reconsidered. But the staff made up for the Unconvinced. They were always very friendly and helpful with directions.
Rooms where clean and housekeeping came everyday to tidy and clean bathroom.

Everything about this stay was great. I live in a hotel and I would Love to have this staffing my hotel.

Great Job to the whole staff! You where great

Room Tip: I didn't do anything special and my room was great.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nodrive55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review, 24 January 2014
Wow! We are so happy to hear your stay was great! We love hearing our guest rave about our hotel and service. We take pride in all interactions we have with our guests and we are happy to hear we meet your expectations. Thank you for staying with us.
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Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 January 2014 via mobile

The front desk staff are friendly and attentive, the hotel is close to shopping and restaurants in the area. The downside the hotel is more dated than the newer courtyards I've stayed at in the past but it was clean and comfortable after a long day.

Stayed January 2014, travelled with friends
Helpful?
Thank espears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this review, 24 January 2014
Thank you for the review. Thank you also for the nice comments about the front desk staff. They are great. We pride ourselves on being a clean and friendly hotel even though we have not converted to the new bistro yet. Our hotel still does look very new even without the new renovated bistro. We are so happy you stayed with us and we hope to see you again soon.
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Additional Information about Courtyard Houston by The Galleria

Property: Courtyard Houston by The Galleria
Address: 2900 Sage Rd, Houston, TX 77056-6007
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Houston
#54 Business Hotel in Houston
#73 Family Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Houston by The Galleria 3*
Number of rooms: 184
Official Description (provided by the hotel):
Newly-renovated! The Courtyard Houston Galleria hotel has completed a full renovation! With stylish rooms and a new onsite Bistro, our hotel is a top choice among Houston Galleria hotels. Just one block from the Galleria Mall, our hotel offers rooms with plush Marriott bedding, free WiFi and flat-screen TVs with premium cable. Our King Rooms have pullout sofas and our Suites have convenient microwaves and mini-fridges. Our redesigned lobby is equipped with comfy seating and interactive GoBoard(R) with the latest news, traffic and weather. The highlight of our lobby is the brand-new Bistro where we're serving up healthy breakfast options and Starbucks coffee. Stop by in the evening for our delicious dinner menu and full bar. We're a great choice for meetings with flexible event space, custom catering options and A/V technology. Our outstanding service and new amenities truly set us apart from other Houston Galleria hotels. ... more   less 
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Also Known As:
Courtyard By Marriott Houston By The Galleria Hotel Houston
Courtyard Houston Galleria
Houston Marriott
Houston Courtyard

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