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“Great staff, average hotel”

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Courtyard Houston by The Galleria
Ranked #49 of 517 Hotels in Houston
GreenLeadersBronze level
Reviewed 26 March 2014

We chose this hotel for a weekend family trip because it had an indoor pool and the location was ideal. The service was excellent; very friendly staff. The restaurant seemed to be closed more than it was open; we ate breakfast there every morning, but had to eat out for everything else. The rooms were dated but clean. The bed was very uncomfortable, and normally I can sleep on anything. Hotel was easy to find, but we pulled into the first parking garage and tried to check-in at the wrong hotel. Apparently that happens a lot. The pool water was a bit murky, but plenty of pool towels and the kids had fun. Being on the 14th floor afforded nice views and a cool breeze. Overall we'd probably stay here again, but the service is the only thing remarkable.

  • Stayed: March 2014
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Thank setxfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this reviewResponded 17 April 2014

Thank you for the raving review about the associates. We love to serve our guests. We take pride in our hotel mission to be the "cleanliest and friendliest" hotel around. Thank you for the details about your stay. We have things to work on and we appreciate your feedback. Thank you again for staying with us.

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201 - 207 of 391 reviews

Reviewed 14 March 2014

This location is great for Galleria/Highland Village shopping trips. There is close freeway access and many dining out options just a few minutes drive away. The front desk staff was friendly and seemed genuinely eager to please. Our 12th floor room was exceptionally quiet. On this cool spring night we slept with the window open--even the traffic down below didn't bother me. I think there is usually a fee for parking, but because we were redeeming Marriott Rewards points on this visit parking was included. There are little Marriott touches here that I love: the fresh fruit-infused water in the lobby, the complimentary coffee bar in the lobby in the mornings and the uber-helpful staff. We stayed in a Dallas Courtyard last month, and it surprisingly had none of those things. The Dallas property did, however, have ONE thing that I wish was consistent with every Courtyard property: an iPod jack in the clock/radio. That one addition at this Houston location would've resulted in a five-star review. Our room was pristine, and the mattress was very comfortable. The shower was great because it had a bench seat at the back. There was a small refrigerator and a separate counter for the in-room coffee maker (it wasn't on the bathroom vanity).

Room Tip: High floor facing south was great for us because of the cool breeze.
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  • Stayed: March 2014, travelled as a couple
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Thank bohemian81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this reviewResponded 21 March 2014

Thank you so much for the review! We are so happy we meet all your expectations except for the Ipod dock station. We will be putting those in our hotel toward the end of the year. We hope to see you back at our hotel again in the near future!

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Reviewed 4 March 2014

My stay was OK, but few weird things happened.
The temperature in the corridor outside the room was so cold, I reported it as I thought the AC was wrongly setup. It was partly fixed, still cold.
I had a shower one morning where either way you put the tap, water was boiling. Not sure what went wrong that morning, few hours later, water was OK. may be a bad day.
The gym was small but OK, went few time early bird ~4am and was very quiet.
breakfast OK, and front staff smiling and nice.
I will come back as it was well located with parking etc...

  • Stayed: March 2014, travelled on business
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Thank JVG2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this reviewResponded 21 March 2014

Thank you for the review! We are happy to hear your stay was great except for the issues with the air temperatures and water temperatures. Please let us know next time you stay with us if you experience these issues again. We will definitely look into it for you. We shouldn't have any problems but just in case please let us know. Thank you for taking the time to write a review on our hotel.

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Reviewed 2 March 2014

The hotel is a little difficult to find but all in all everything was very good with our stay. The staff was friendly and professional. The parking garage is attached and convenient but there is a $16 per night charge. The facility has all the amenities and worked well for my wife and I. The rooms were large and came with a sofa, chair, desk, microwave, mini- fridge and a coffee pot. We would stay there again.

  • Stayed: February 2014, travelled with friends
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Thank Lawrence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this reviewResponded 21 March 2014

Outstanding review! We are so happy to hear you will be back soon! We can't wait to serve you again. Sorry for the confusion finding the hotel but we are glad you made it. Thank you for staying with us.

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Reviewed 24 February 2014

My family enjoyed our first reward visa free night a lot with free breakfast and free parking.
Location was great for shopping, great views from top floor and room was clean.
Thank you again to front desk and breakfast bar.

  • Stayed: February 2014, travelled with family
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1  Thank KIM785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this reviewResponded 2 March 2014

Thank you for staying with us for your VISA free night! We are so honored. We hope to see you back at our hotel in the near future.

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Reviewed 24 February 2014

Bad: Cause the bad weather, our flight was cancelled.Book this hotel is because it belong to Marriott.
But,room is small,bathroom is dirty. Breakfast only few choice,staff are inhospitality!

Good: Only if for shopping,location is good!

Room Tip: close to shopping centre
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  • Stayed: February 2014, travelled on business
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1  Thank charming3196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this reviewResponded 25 February 2014

Thank you for your review of our hotel. I apologize for the issues you experienced at our hotel. We take pride in our cleanliness of the hotel and our service we provide to our customers. We fell short with your experience. Please contact us at the hotel to let us know exactly what when wrong with your stay. We are always looking to improve the guest experience at our hotel.
Thank you

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Reviewed 17 February 2014

The location is the key here. It is a 5 mins walk from The Galleria. All major restaurants and shopping is very close by.

The hotel has good facilities including parking ($16/day). It had also a coin-operated laundry room on 8th floor.

I stayed there with my spouse. Highly recommended if you want to stay at downtown. The staff is very welcoming and caring. The rooms are well kept but I would suggest not to depend on hotel restaurants because they may close at odd times.

Would be going there again if we are in that part of the world.

  • Stayed: January 2014, travelled as a couple
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1  Thank jzeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, General Manager at Courtyard Houston by The Galleria, responded to this reviewResponded 19 February 2014

Thank you for taking the time to do a review on our hotel! We are so happy to hear your stay was great! We hope to see you back here soon if you do come back to this part of the world. Thank you again for allowing us to serve you.

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Additional Information about Courtyard Houston by The Galleria

Address: 2900 Sage Rd, Houston, TX 77056-6007
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Houston
#54 Business Hotel in Houston
#73 Family Hotel in Houston
Price Range: £76 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston by The Galleria 3*
Number of rooms: 184
Official Description (provided by the hotel):
Newly-renovated! The Courtyard Houston Galleria hotel has completed a full renovation! With stylish rooms and a new onsite Bistro, our hotel is a top choice among Houston Galleria hotels. Just one block from the Galleria Mall, our hotel offers rooms with plush Marriott bedding, free WiFi and flat-screen TVs with premium cable. Our King Rooms have pullout sofas and our Suites have convenient microwaves and mini-fridges. Our redesigned lobby is equipped with comfy seating and interactive GoBoard(R) with the latest news, traffic and weather. The highlight of our lobby is the brand-new Bistro where we're serving up healthy breakfast options and Starbucks coffee. Stop by in the evening for our delicious dinner menu and full bar. We're a great choice for meetings with flexible event space, custom catering options and A/V technology. Our outstanding service and new amenities truly set us apart from other Houston Galleria hotels. ... more   less 
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Also Known As:
Courtyard By Marriott Houston By The Galleria Hotel Houston
Courtyard Houston Galleria
Houston Courtyard
Houston Marriott

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