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“Horrible receptionist”

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La Quinta Inn & Suites Houston - Westchase
Ranked #42 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 8 December 2013

I had a great first visit back in May 2013 to this exact hotel. It's near my family and I had a great experience. BUT I came back to stay again last night (12/6) and arrived to a receptionist that had the worst customer service ever!! I asked for the same room I asked before, and it took the man 5 min to understand me. THEN, he seemed upset & annoyed that I was even there. When he told me the final price $140, I was sooo done with his horrible service that I just went to Hampton Inn down the freeway to pay the exact same price for the exact same room. The price wasn't a problem, his attitude was! I visit Houston often, and after that experience I don't think I'll be returning to La Quinta.

  • Stayed: December 2013
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Review collected in partnership with La Quinta
1  Thank Gutiersj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (268)
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207 - 213 of 269 reviews

Reviewed 25 November 2013

Rooms are big and very nice. Location was very convient being at the intersection of Sam Houston tollway and Westpark toll road. The room cost is a little more than I prefer to pay, but location trumped price. One of the nicer LaQuintas I have stayed at though. If you need a room in that area it is a good choice, if you don't mind the price.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with La Quinta
Thank williamjwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

This was a nice place to stay. Shuttle goes anywhere within three miles which made it possible for me and my party. Cheddar's is two (long) blocks away. Good value. Extra words to bring it to 200 characters.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with La Quinta
Thank 544palmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Room very clean, quite and comfortable. I would stay here again, breakfast is very nice. Hotel staff very friendly. Hotel is a smaller hotel but newer and very clean. .........................................................................................................................................................................................................................

  • Stayed: October 2013, travelled on business
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Review collected in partnership with La Quinta
Thank Charlene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2013

  • Stayed: October 2013, travelled on business
    • Value
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Review collected in partnership with La Quinta
Thank Kathy F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 16 September 2013

Part of the issue I have with this hotel is the location and they can't fix that. Great for finding, but not somewhere you want to hangout outside or at the pool for long. Houston's highways are huge and you can hear the road noise in your room when the heat/air system isn't blowing. It is a dull roar, didn't keep me up. Outside you get to see cement, highway, and power lines.

The room wasn't as clean as I was expecting. The handle to the fridge was sticky and there was a little piece trash on the floor. In general the people who work there are very nice. We got a call at 2am asking if our toilet was working, because someone's wasn't and she forgot whose. Not horrible, just a bummer to be woken. She apologized the next morning.

  • Stayed: August 2013, travelled with family
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Thank Hope556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

  • Stayed: August 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Heather M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about La Quinta Inn & Suites Houston - Westchase

Address: 10850 Harwin Dr, Houston, TX 77072-1634
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Houston
#13 Business Hotel in Houston
#42 Family Hotel in Houston
#66 Romantic Hotel in Houston
Price Range: £68 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites Houston - Westchase 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Houston-Westchase
La Quinta Inn & Suites Houston-Westchase Hotel Houston

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