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Courtyard by Marriott Houston Brookhollow
Ranked #182 of 504 Hotels in Houston
Jackson, Mississippi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Well Pleased!”
4 of 5 bubbles Reviewed 10 December 2013

The hotels is in great shape. The front desk staff was an easy to work with at check in and ready to accommodate the hotel stay. The lodging room was very clean and smelled fresh! The location was great. Several restaurants, banks, gas stations in the area.

Room Tip: The location was really accessible to a lot. Parking lot was clean and well lighted for the evening...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fwj1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
Thank you for your kind words about our staff, rooms, and location. We hope to have the privilege of hosting you on future travels to Houston.
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146 reviews from our community

Traveller rating
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    35
    24
    8
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Lutherville, Maryland
Level Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

Visiting to attend wedding closeby. The room was excellent, clean and well maintained, plenty of outlets for the traveller. The fitness room is small but the machines are well maintained. The only negative encountered was the lack of knowledge of the area by the front desk personnel and there seemed to be a very limited at best staff.

Room Tip: Ask for a quiet area away from large groups
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marlandfirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
We appreciate your complementing our clean, well maintained guest rooms. The feedback regarding local area knowledge and staffing levels were very helpful in our analyzing our weekend staffing levels, and we have conducted training to enhance our Guest Service Agents local area knowledge. Thanks to your feedback, we have become a more knowledgeable team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, North Carolina
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

Stayed here recently for 2 nights on a trip to Houston visiting grandson. Hotel has been completely nenovated...extremely comfortable beds; clean bathroom; bright/light rooms; very nice breakfast bistro; plus two business computers in lobby area. Only issue is the current construction which makes it a little difficult getting back on to I-610, but this issue will soon be resolved when roadwork is completed...but I did NOT hear any road noise, which was good.

Room Tip: Rooms to the back of the hotel, farthest away from I-610 traffic are best, but our room faced the in...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamzeke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
We appreciate your review and feedback. We are very eager to see a conclusion to our highway upgrades, and are happy that they do not work at hours that might cause our guests inconvenience. We look forward to seeing you on your next trip to Houston to visit your family. We will be offering great Holiday Rates should you be visiting then!
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Georgetown, Texas
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

This Marriott has a pleasant and helpful staff. The building is well-maintained, the furnishings newer. It was kept extremely clean and the room was quiet. The cleaning staff are friendly and efficient.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 18LindaH18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
Thank you for taking the time to review our property. We are very proud of both out team, and the beautiful, newly renovated hotel we have to offer our guests. We look forward to hosting you on future trips to Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clermont, Florida
Level Contributor
255 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 5 October 2013 via mobile

Nice location. Didn't hear any road noise. Good construction, couldn't hear other rooms. Nicely maintained facility. Definitely recommend. Good fitness center. Nice courtyard for relaxing. Love the colors in the cafe. Rooms are comfortable with fridges and big tv's.

Stayed October 2013, travelled solo
Helpful?
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 19 October 2013
Thank you for taking the time to review our property and for the kudos on our staff, and newly renovated hotel. We are very proud of both our service and the beautiful newly renovated hotel we have to offer our guests.
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Las Vegas, Nevada
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 28 September 2013 via mobile

We arrived at the hotel at 8am on wednesday 9/25. We realized rooms might not be ready, but we were willing to give it a try, since we were very tired and did not mind paying an extra fee for early check in. Well, the room wasnt ready, but the front desk agent offered to give us a call as soon as one was available, which she did. We got a call at 12pm. When we got back, we were checked in by Leo, who was great, accomodating, kind and very sweer. He also called us when we were in the room to make sure we like it. We loved it! It was exactly what we expected. The only hiccup was on our last night, when i called down for shampoo, the front desk agent said 'i dont have anyone to bring them to u, but u can come get them urself'. I just sent my husband to get it, but it was a little awkawrd walking down in his pj to get shampoo because they are shirtstaffed (it was 8pm on a friday night).
Overall, we would definetely stay here again, good access to freeways, nice pool (no hottub) and great service.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnaMaria123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 19 October 2013
Thank you for posting your review! We are very proud of the hotel's new look, and the staff that makes a huge impact on the enjoyment of your stay. We appreciate the constructive feedback on the shampoo delivery as well, and used your feedback as a training opportunity with our team. We look forward to seeing you on future trips to Houston!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 27 September 2013

Stayed in this hotel for business. "Remodeled" hotel except the moldy, filthy, disgusting shower in the handicapped room that I was given (I did not book a handicapped room) - see pics. I could not change rooms as hotel was supposedly fully booked according to the person at the front desk. My room night was comped by the front desk, but it is completely inexcusable that the hotel would book anyone into such a room. This should be a complete embarrassment to Marriott & the Courtyard brand. I ended up showering in my flip-flops!!!! Disgusting and unacceptable, period.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nbkob74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 19 October 2013
Thank you for taking the time to review our property. I understand that you did not request an accessible room, and apologize that you received a room type that you did not request. It is the only room with this older, less attractive tile, so I do understand your frustration for having to occupy this room. I am proud of our team for taking care of the room charge since you were not happy with the accommodations. We are in the process of receiving more tiles that will match the tile used in our recent property renovation, and will be replacing the tile in this room very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Houston Brookhollow

Property: Courtyard by Marriott Houston Brookhollow
Address: 2504 North Loop West, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #182 of 504 Hotels in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott

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