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“Ok Hotel....”

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Courtyard by Marriott Houston Brookhollow
Ranked #179 of 511 Hotels in Houston
Dallas, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
“Ok Hotel....”
Reviewed 24 April 2014

Two night stay in March on a business trip. Chose this over the CY-Energy Corridor since it was sold out. Checked into a room that had a heavy smoke odor. Front desk was prompt in switching out the room.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RPTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 3 June 2014
Out hotel has a smoke free policy, but unfortunately not everyone abides by the policy. Thank you for letting us know your experience, as this gave us the opportunity to review our procedures and tighten up the process to insure we fully resolve any odor issues prior to another guest being given that room.
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151 reviews from our community

Traveller rating
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    25
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Reston, Virginia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 March 2014

I was just in Houston the week of 3/11 - 3/14 for a business trip. I once again chose to stay out at Brookhollow over the Sheraton and Marriott closer to the office due to the ability to escape the highway noise. Unfortunately this time I was put on the front side of the building, but it wasn't terrible enough to ask to move. Next time I'll know better.

I do want to commend the staff: Mia and Jeanne in the evenings for providing great service as well as Jennifer in the morning for helping perfect my coffee protein smoothie each morning. Randy was also awesome at check-in to see if they had a blender and the ability to assist me with the smoothie before I ran out to the store to purchase the almond milk.

The staff was exceptional!

Michele
@HudnallsHuddle

Room Tip: Don't stay on the front side of the hotel.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HudnallsHuddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 3 June 2014
We very much appreciate your compliments to our team members on their service. This review was shared with them and we were able to publicly congratulate them on a job well done. We know that people can make or break a hotel stay and pride ourselves on our team members!
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austin, tx
Level 5 Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 January 2014

Updated hotel. no problem checking in. Front staff was very nice. Room was very clean and everything looked good. We were asked what floor we preferred. I told the front desk that I wanted a very quiet room. So we were placed on the 3rd floor. Since it was New Year's Eve, we did not come back to our room until 3am. It was quiet for us and that is what we wanted. We slept well too. Bistro food was very good. The only drawback was the bathroom. It needs a total redesign....you take one step in and you are already at the toilet. Very very small bathroom. We don't know if all the rooms are like this one. Other than that, we will stay here in the future.

Room Tip: we were in room 381
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  • Stayed December 2013, travelled as a couple
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank yzap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 3 June 2014
Thank you for your feedback and noting our room and lobby renovation, and our friendly Front Desk Team. We are very proud of our updated hotel, and our people!
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Jackson, Mississippi
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 December 2013

The hotels is in great shape. The front desk staff was an easy to work with at check in and ready to accommodate the hotel stay. The lodging room was very clean and smelled fresh! The location was great. Several restaurants, banks, gas stations in the area.

Room Tip: The location was really accessible to a lot. Parking lot was clean and well lighted for the evening...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank fwj1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
Thank you for your kind words about our staff, rooms, and location. We hope to have the privilege of hosting you on future travels to Houston.
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Lutherville, Maryland
Level 6 Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 November 2013

Visiting to attend wedding closeby. The room was excellent, clean and well maintained, plenty of outlets for the traveller. The fitness room is small but the machines are well maintained. The only negative encountered was the lack of knowledge of the area by the front desk personnel and there seemed to be a very limited at best staff.

Room Tip: Ask for a quiet area away from large groups
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Marlandfirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
We appreciate your complementing our clean, well maintained guest rooms. The feedback regarding local area knowledge and staffing levels were very helpful in our analyzing our weekend staffing levels, and we have conducted training to enhance our Guest Service Agents local area knowledge. Thanks to your feedback, we have become a more knowledgeable team!
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Southport, North Carolina
Level 5 Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 October 2013

Stayed here recently for 2 nights on a trip to Houston visiting grandson. Hotel has been completely nenovated...extremely comfortable beds; clean bathroom; bright/light rooms; very nice breakfast bistro; plus two business computers in lobby area. Only issue is the current construction which makes it a little difficult getting back on to I-610, but this issue will soon be resolved when roadwork is completed...but I did NOT hear any road noise, which was good.

Room Tip: Rooms to the back of the hotel, farthest away from I-610 traffic are best, but our room faced the in...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank iamzeke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
We appreciate your review and feedback. We are very eager to see a conclusion to our highway upgrades, and are happy that they do not work at hours that might cause our guests inconvenience. We look forward to seeing you on your next trip to Houston to visit your family. We will be offering great Holiday Rates should you be visiting then!
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Georgetown, Texas
Level 5 Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 October 2013

This Marriott has a pleasant and helpful staff. The building is well-maintained, the furnishings newer. It was kept extremely clean and the room was quiet. The cleaning staff are friendly and efficient.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 18LindaH18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review, 13 December 2013
Thank you for taking the time to review our property. We are very proud of both out team, and the beautiful, newly renovated hotel we have to offer our guests. We look forward to hosting you on future trips to Houston.
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Additional Information about Courtyard by Marriott Houston Brookhollow

Property: Courtyard by Marriott Houston Brookhollow
Address: 2504 North Loop West, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #179 of 511 Hotels in Houston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Marriott
Houston Courtyard

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