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“4th July”

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Doubletree Hotel Houston Downtown
Ranked #114 of 518 Hotels in Houston
Reviewed 6 July 2014 via mobile

My wife and I arrived on the afternoon of July 4th. I had booked the room for 2 nights quickly on the Expedia app because the HHonours app kept kicking me off. I was upset to find that we couldn't collect the points for the room because we had booked through a 3rd party!?! The staff were helpful enough but not really interested.
We waited till 3pm to go to our room, again everyone was helpful enough but you get the underlying feeling that everyone whom offers help is hanging on for a tip.
The room was nice and clean on first impressions but under closer inspection it was very tired, windows were smeared and we had to call a cleaner in to clean what looked like blood off the wall (we were told it was ketchup). There was also a roof tile hanging down in the bathroom and the vents were full of dust and fluff.
There were no coffee sachets in the room and when we called down for replacements the lady that arrived insisted on pulling the futon apart looking for a lost room key!?!
There is no self parking, you have to pay for valet parking, so make sure you take everything out of the vehicle you might need. Or be prepared to be escorted to your vehicle if you have forgotten something(another tip expected).
It's our second Double Tree this year and our last.
As long time Diamond Members we expect better and do not mind paying for it.

Stayed: July 2014, travelled as a couple
Thank limar L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 8 July 2014

Thank you for sharing your recent experience with us. I apologize that your stay didn't meet your expectations. When booking via a Third Party, The HHonors VIP Loyalty program is currently not designed to gain points via these channels. We however, offered you the continental breakfast and the HHonors water. That is what we have the flexibility to do at the hotel as long as the HHonors Tier is Diamond and or Gold and the guest present their HHonors card as you did. I have also shared your room cleanliness experience with our Director of Housekeeping.

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733 - 739 of 1,189 reviews

Reviewed 6 July 2014

Our room was downright amazing. We had a suite with the triangular bedroom on the 16th floor. We had 2 bathrooms and the den was downright huge. We loved the views, and that triangular bedroom with glass from ceiling to floor exceptional. But it was not the cleanest hotel. There was a distinct odor in the hallway, and the doors to each room looked they hadn't been wiped down in years. There is no pool on premises, but we did thoroughly enjoy our stay.

Room Tip: If you can afford it, get a suite with the triangular bedroom, you will not be disappointed!
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  • Stayed: June 2014, travelled with family
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Thank sandic1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 8 July 2014

Thank you for sharing your recent experience with us. I apologize that we didn't meet your expectations and have shared your room cleanliness with our Director of Housekeeping.

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Reviewed 3 July 2014

Excellent room - corner room on 19th floor. Excellent view. Bed quality and room quality were great. Everything we needed was there at the hotel. Had drinks at the bar. My wife ordered Bella Sera Moscato - it was fabulous. Even had bartender show us the bottle.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Art A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 5 July 2014

Thank you for sharing your recent exeperience with us. We are glad to hear we met your expectations and hope you keep us in mind if travel take you back to Houston Downtown. The Bella Sera Moscato has become a hit in our Lobby Lounge Bar. I will share your feedabck with our bartender as well. See you soon!

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Reviewed 2 July 2014

room was fine. Odor in the hallway. Smelled very stale and rank. Cleaning crew started cleaning our suite before we checked out and we found items missing (liquor and wine). Was not happy. Also a missing laptop from the ballroom the night before. Poor staffing for the cash bar. Nice lady but could not make change and did not know the system. Had to step in and take over as our guests were angry and impatient. Dining room staff for breakfast was kind and accommodating to our large group. Nice to have comp coffee in the lobby in the am.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Sonia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 3 July 2014

Thank you for sharing your recent experience with us. I truly apologize that your stay didn't meet your expectations. I will have our Director of Housekeeping inspect the guest floors for the stale ordor. We have been in contact with the guest that laptop was taken and it was from whomever assisted him with the event. It wasn't in our possession.

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Reviewed 2 July 2014

just an over night stay for 40th high school reunion. Great rooms, comfortable & spacious. Staff was very nice and helpful. Valet very efficient and quick. nice open lobby for drink, snack or visiting.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Bertram P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 3 July 2014

Thank you for sharing your recent experience with us. We are glad that we met your expectations and you enjoyed the room accommodations. We hope that you keep us in mind if you have any future events that we can assist with.

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Reviewed 2 July 2014

When we booked the room, we were told that the rate came with complimentary parking and one free breakfast for being a Hilton Honors member. When we received out email confirmation of reservation it said parking was $28. We called back to reservations and told the person on the phone that we were told free parking at the time of reservation. They asked for the name of the customer service rep. We gave it, but the rep had only given us their first name. When we called back they wanted the first and last name. Finally we asked to speak with a supervisor and they agreed we would get complimentary parking. We asked for the supervisor first and last name. They refused to provide their last name. At the hotel, they refused to honor the complimentary parking. Also, they said the rate that we received would not receive a complimentary breakfast coupon.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 3 July 2014

Thank you for sharing your recent experience with us. We apologize that we didn't provide the amenities you were promised. Although the reservation was booked with a quote of amenities, the actual confirmation letter will state the parking fee as it is a standard. If we didn't waive your parking, please e-mail me and I can do so. toya.berry@hilton.com.

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Reviewed 1 July 2014

I needed a relaxing moment with a friend that is taking chemo and needed to sleep. We had a ball sleeping, watching TV and more sleeping. The staff was friendly and helpful. Hotel is quite. Room service was timely in bringing the food to the room. Plenty of hot water. The hotel is located in the downtown area and some venues are in walking Front desk was very helpful and assisting to our needs.distance, a plus. Downtown area is being renovated, so there are more and more places to eat, visit, shop and just hang out.

  • Stayed: June 2014, travelled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Beverely G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 3 July 2014

Thank you for sharing your recent experience with us. We are glad to hear that our Downtown location met your needs and the staff met your expectations. Please keep us in mind if travel take you back to Houston Downtown.

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Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
Price Range: £89 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree

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