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“Great Hotel in Downtown Houston”

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Doubletree Hotel Houston Downtown
Ranked #102 of 517 Hotels in Houston
Reviewed 4 August 2014

Was staying at another hotel, The Magnolia, on business and the hotel was awful - fingernails and weird hairs, smelly - mold and whatever they used to try to cover up the mold smell, heavy fabrics that were full of dust, dark and not near anything. I called the DoubleTree to inquire about their rates and availability. The rate was cheaper than The Magnolia and the shuttle bus even drove over to The Magnolia to pick me up! The DoubleTree was very clean, the lobby area spacious and full of light, in a great part of downtown and near where I was doing business. The room was very clean and large. Bed very comfortable. The workout facility was nicely maintained with up to date equipment. The buffet breakfast in the morning really was awesome with fresh fruit, hot and cold items. Every single person I encountered was very service oriented. I would stay here again in a heartbeat!

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 6 August 2014

Thank you for sharing your recent experience with us! We truly appreciate your kind words and that the team engaged you throughout your stay. Your feedback will be shared with them. I will also share with our Chef that you enjoyed the breakfast buffet display. Please keep us in mind if travel take you back to Downtown Houston. We would love for you to stay with us again. See you soon.

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696 - 702 of 1,171 reviews

Reviewed 4 August 2014

The Good-The bed was comfortable The Bad-Staff were pleasantly phony The Ugly-Housekeeping was horrid, didn't vacuum, change towels, or fully clean bathroom. Insufficient lighting. electric receptacle wouldn't make contact with plugs.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank JCTpq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

My husband and I stayed here early July for 2 nights. The staff was very friendly. The room service food was better than anticipated. The room we were given was excellent. We were pleasantly surprised. The night time bar staff downstairs was also very excellent service wise. The valet on both days were prompt and courteous. Great location for comedy shows, food and just venturing around town. Will stay here again.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 6 August 2014

Thank you for sharing your recent experience with us. We are glad to hear you enjoyed the 4th of July with us. Downtown is always so busy during this time of the year with the fireworks; to hear a positive guest experience is all so exiting for us! Please keep us in mind if you are coming back. Our inventory is now available for booking for July 2015!

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Reviewed 1 August 2014 via mobile

Spent two nights at the Doubletree on a recent business trip. I had a corner room with a great view of the city. Only downside was the blower unit on the air conditioning was noisy...other than that I enjoyed my stay. The front desk staff was very friendly.

Stayed: August 2014
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 6 August 2014

Thank you for sharing your recent experience with us. We are glad you enjoyed the view of the corner rooms. They are too my favorite. We are working with engineering to address the ac noise. We hope to see you soon.

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Reviewed 26 July 2014

We stayed at this hotel as a bridal party for my best friend's wedding this weekend. We made our reservation MONTHS in advance and had communicated with the hotel multiple times to ensure that everything would go smoothly because the last thing a bride needs to do on her wedding weekend is deal with hotel problems. We requested that we have two adjoining rooms so that the bridesmaids could all stay together with the bride the night before the big day. The morning of check-in, the maid of honor called to confirm the reservation and also to request early check in (around 2 instead of the 3pm check in). She was told that it would not be a problem and that everything would be ready for us.

Unfortunately, we didn't arrive early and arrived after the 3pm check in and our rooms STILL WERE NOT READY. We had a rehearsal to prepare for and get to and the rooms were still not ready AFTER THE CHECK IN TIME. When we finally got to the room and the second room became available (after 7 girls were getting ready in ONE hotel room), it took another 30-45 minutes for someone to unlock the connecting door after it was requested MULTIPLE times.
The following day, preparing to leave for the venue, the bride and I spoke to a gentleman at the front desk about granting access to some friends who needed to pick up wedding supplies from the hotel room later. He wrote down the names and had the bride confirm as her name was on the room. Flash forward 3 hours, we're in the bridal room preparing for first look photos, and we get a call that our friends are not being allowed in the room, DESPITE the preparation. The woman on the phone was refusing to grant access, did NOTHING to try to locate the paper on which the previous worker had written the names, and essentially told us we were out of luck. After causing much undue stress to the bride, the maid of honor convinced the woman on the phone to allow them access by confirming credit card numbers.

I don't typically leave negative reviews. I prefer to leave positive ones from positive experiences, but this was truly terrible. The only good thing about the hotel was the shuttle service (which barely made up for the extremely high parking fee) and the large windows. We did have someone bring us emergency safety pins which we appreciated. However, I will not recommend this hotel, I would not come back again, and I would suggest retraining some of your staff in customer satisfaction. This was the some of worst hospitality I have ever encountered in the hospitality industry.

Oh, and the water pressure sucked.

  • Stayed: July 2014, travelled with friends
    • Value
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1  Thank Alicia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 29 July 2014

Thank you for taking the time out of your busy day to comment on Trip Advisor. Comments from our guests help us to ensure the quality and comfort of our guests. I would like to apologize for your recent stay with us. I will follow up with the Front Desk staff and the Manager on Duty on this date of stay. Would you mind e-mailing me specific room numbers and dates of stay? My e-mail address is toya.berry@hilton.com.

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Reviewed 23 July 2014

From check in, to room service, to room cleanliness and comfort the DT Downtown Houston was worth every penny. We stayed here for the Beyonce/Jay Z concert. The hotel was very, very busy and the staff never missed a beat. Another stay that continues to make me a Hilton loyalist.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Chastity D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 25 July 2014

Thank you for sharing your recent experience with us. We are glad to hear at the time of the most high occupancy date of the year, we didn't miss a beat with service! We hope you enjoyed the Beyonce and Jay Z Tour and hope if travel take you back to Houston Downtown, you stay with us! See you soon.

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Reviewed 23 July 2014

The room we stayed exceeded our expectations. Room was not ready upon arrival but were immediately offered one on another floor which was acceptable to us. The bed was most comfortable and environment was pretty much noise-free. Will definitely use Doubletree again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Ester R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this reviewResponded 25 July 2014

Thank you for sharing your recent experience with us. We are glad to hear we met your expecations with your room accommodations. Being flexible when we can is a key to engaging with our guest and we did just that with you. We hope if travel take you back to Houston Downtown, you choose us to stay with. See you soon.

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Additional Information about Doubletree Hotel Houston Downtown

Address: 400 Dallas St, Houston, TX 77002-4777
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
Price Range: £88 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree

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