I got a great deal on this hotel through Priceline so I shouldn't complain too much but the Hilton Houston Post Oak did not live up to my expectations for a 4 star hotel. The room itself was very spacious but seemed like it was 80% refurbished. The bedding was nice, there was a nice desk and TV, and the outer portion (sink, mirror) of the bathroom also very nice with black granite countertops. The carpet looked like it needed a good cleaning and the tub/shower looked original to the room - old 1970s era tile, grimy, didn't drain properly. The balcony is barely big enough to stand on, not a true balcony to enjoy a cup of coffee or the view (which was fabulous from our 12th floor room).
The description of a "rooftop pool" was technically accurate but it is on the roof of the meeting rooms (2nd floor level) not the top of the hotel. The pool area was clean but looked worn - not a 4 star experience.
My main annoyance was their charge for internet access ($10.95 per device). Since I only needed a little bit of information, I thought I would use the Business Center computer to look up a couple restaurant and museum opening hours but they also charged for access there as well. It seems very outdated not to offer complimentary internet access. Be aware that parking is also $14 per night and guests must have their ticket validated by the front desk for in/out privileges.
On the plus side, the hotel is in a very convenient location for shopping at the Galleria and there are plenty of nice restaurants within a quick drive or even walking distance. The staff is also very pleasant. The bellman who helped us with a problem with our key cards was a wealth of knowledge about the area. There was a "customer appreciation reception" during one night of our stay with complimentary wine and snacks. We enjoyed talking with the staff working at that event as well.
Overall, there were some nice moments during our stay but I would feel very disappointed had I paid full price for this hotel, were staying here for a special event or needed to connect several internet devices.
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- Also Known As:
- Hilton Houston Post Oak Hotel Houston