I really wanted to love this hotel as I haven't been able to find a "great" hotel in Houston. This hotel is in a weird location--easy access to freeways and across the street from Toyota Center. So unless you are going to an event or trying to get out of town fast, this is not a tourist hotel.
When we had our travel agent who is a partner with Four Seasons book our reservation and are typically treated well at Four Seasons, but on this check-in, we were given a room that either was not cleaned yet or had someone already staying in it. The fold out couch was pulled out and the bed had been slept in. This is a rookie mistake for any hotel and definitely not normal Four Seasons quality.
When we finally got our room, I found it to be worn. Furniture from every decade of the last 30 years was the design scheme. There was traditional, modern and just plain weird furniture--nothing matched. The bathrooms in this hotel need to be totally torn out and redone. See Four Seasons Seattle for inspiration. No tub worth bathing in, no vent fans, chipping paint on the bottom of the door, weird vanity light that had crummy plastic cover over florescent bulb.
Service was good with the exception of being given an occupied or unclean room. 39.00/night for valet is excessive.
Also, when we checked in there was a huge group of high school volleyball players staying in the hotel for a tournament. Not that that's a problem, but what Four Seasons typically accommodates high school groups? One that is looking for business!
- Official Description (provided by the hotel):
- Located in the heart of downtown and just steps away from Houston's renowned cultural attractions. ... more less
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- Also Known As:
- 4 Seasons Hotel Houston
- Four Seasons Houston
- Houston Four Seasons