I've been there for a couple of business trips now. I'll try not to go back. Sure, the rooms are fine. The maid service is good.
The cost is absurdly high for what you get, especially when you consider the service. No breakfast included despite paying $200 per night. So you pay $17 for a mediocre buffet. Then there's the useless front desk staff. One answer in the evening, a different answer in the morning. That credit card in your name that they need "for incidentals"? Yeah, they're going to charge the full price of the stay to it, and claim (when you check out, contrary to what they told you when you checked in) that they don't have an authorization for the actual credit card that it should be charged to. Want to check out early? They'll probably tell you that you can't do it, because "you have to do it through your travel agent". Then when you tell them to actually look at your file, they'll see that your travel agent didn't pay them for the room, you did. So then they will charge you $50 for the honour of checking out early. And no, they won't charge it correctly to your credit card.
The room we booked said it had a mini fridge, the ones we got didn't.
All around a bad experience.
- Official Description (provided by the hotel):
- Welcome to the Newly Renovated (Year 2014) Wyndham Houston West located in the Energy Corridor of Houston Texas. We are located at I-10 and HWY 6. We offer complimentary HSIA in all rooms and free parking. Visit The Park Restaurant or the Tavern Bar with pool/shuffle board/Wii. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Houston West - Energy Corridor Hotel Houston