I travel frequently so I don't get too up or down about hotels--so long as they are clean and the beds comfortable, I am pretty happy. It goes without saying that the hotel was great in this regard--rooms nice and clean, beds pretty comfortable and an air conditioner that kept it cold enough to hang meat (I like it very cold in my room).
What does catch my attention is service and the attention to detail and in this regard, the Crowne Plaza River Oaks more than exceeded my expectations. I was in town for a conference and one morning it was pouring--would have been soaked like a wet rat trying to get to the conference shuttle around the corner--the valet captain grabbed the keys to the hotel shuttle and was nice enough to drive a bunch of us to the conference shuttle stop making sure to pull right up to the bus door. Everyone at this hotel from Mandy, the hotel manager, to the maids, restaurant staff, and valets gets the customer service mantra. We have many options where we choose to stay and the customer service makes the difference. I would stay here again in a heartbeat!More
- Free Wifi