If great hotels are created by great managers, then this hotel ranks in the top tier of Houston hotels. I want to thank and brag about one particular manager who I know as Grady. To tell the story, my toddler son was diagnosed with a hearing problem that required a specialize hearing test only available at the Texas Childrens Hospital, 500 miles from where we live. The test is done sedated and so he has to be cleared by a doctor prior to the test. About three months ago we had an appointment and I booked an overnight stay at the Crowne Plaza on Priceline. The week before the appointment, my son got very sick and we had to cancel the hearing test as he would not have passed the prior exam for sedation. I called the Crowne Plaza and asked to speak to a manager and was transferred to Grady. I explained my situation and asked if there was anything he could do to move the night of the stay to another night as Priceline will not do that without purchasing insurance ahead of time. He said that if I booked on the same day of the week as the previous stay, he would help me out. Fast forward to today and we have a place to stay for the rescheduled test, all thanks to Grady. Grady could have said he was sorry and there was nothing he could do, but his compassion and understanding of my family and my state of mind in this trying time tell us a lot about his character. To me, this is a man that takes the well being and needs of his customers into account and make decisions that are beneficial to both client and corporation alike. We will definitely be staying at this hotel the next time we are in Houston. Grady is this companies most valuable asset.
- Official Description (provided by the hotel):
- Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Houston River Oaks Hotel Houston